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TPP & Payment Processing Specialist

Employer
Johns Hopkins University
Location
Maryland, United States
Salary
Salary Not Specified
Posted date
Sep 16, 2021

View more

Position Type
Administrative, Academic Affairs, Research Administration, Business & Administrative Affairs, Financial Affairs, Student Affairs, Financial Aid
Employment Type
Full Time
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University Student Services is seeking a TPP & Payment Processing Specialist (Student Accounts Operations Specialist) who will be responsible for managing and processing third party payer contracts for all Johns Hopkins University students. The person in this role will have an extensive working knowledge of the policies and procedures as well as an understanding of the transactions within the Offices of Financial Aid and Registration, relative to student accounts.

Specific Duties & Responsibilities:

  • Process third party contracts using the Banner AR contract module, collect sponsor authorizations, and process military in an accurate and precise manner.
  • Process student account financial adjustments, process sponsor payments (check and wire), work with Treasurer’s Office to research wire payments, process financial journals as necessary with a focus on customer centric delivery and ensure a positive, quality experience for all stakeholders.
  • Bill sponsors for amounts due, monitor sponsor receivable, remove student account credit for overdue sponsor payments, reconcile contract receivable account, provide management reports.
  • Respond to students, parents, sponsors and staff in person, on the phone, and via e-mail or written correspondence to resolve student account problems and facilitate solutions to their concerns and issues.
  • Perform other duties as assigned.

This position offers the option to work remotely on occasion, but candidate must have the ability to participate in meetings, receive and make phone calls, conduct on campus workshops, provide in person and virtual support to the JHU student one-stop centers, and attend in person training and conferences as needed.

Minimum Qualifications (Mandatory):

  • High School Diploma/GED required.
  • Five years of related experience in student accounts billing and/or accounts receivables required. Additional years of experience preferred.
  • Additional education may substitute for required experience to the extent permitted by the JHU equivalency formula.

Special Knowledge, Skills & Abilities:

  • Excellent written and verbal communication skills.
  • Excellent interpersonal skills, cultural responsiveness, and the ability to work collaboratively with multiple groups, including students, staff, and administrators.
  • Strong project management and collaboration skills; ability to work closely with colleagues from different functional areas.
  • Demonstrated knowledge of Microsoft applications (e.g., Word, PowerPoint, Excel) and other communications/social media tools.
  • Comprehensive knowledge of student payments systems; knowledge of accounting theory and practice.
  • Proficiency in desktop computing using MS Office (Outlooks, Word, Excel) and web interfaces on a Windows platform.
  • Strong analytical skills with the ability to analyze financial data and conduct research to resolve problems.

Additional Knowledge, Skills & Competencies

  • Prior experience with JHU’s Student Information System (SIS) would be beneficial but not required.
  • Knowledge of and/or experience using the University’s financial ERP (SAP).
  • Ability to build relationships across departments.
  • Demonstrated technical skills utilizing a range of information databases.
  • Detail-oriented.
  • Excellent organizational skills with an ability to prioritize, and work on multiple projects and tasks simultaneously, often with many interruptions.
  • Self-motivated, proactive, friendly, courteous, and collaborative.
  • Positive attitude and strong team player with commitment to continuous learning.

JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Classified Title: Student Accounts Operations Specialist
Working Title: TPP & Payment Processing Specialist
Role/Level/Range: ATO 37.5/03/OE
Starting Salary Range: Commensurate With Experience
Employee group: Full Time
Schedule: M-F, 8:30 am - 5:00 pm
Exempt Status: Non-Exempt
Location: Homewood Campus
Department name: Shared Services Organization (SSO)
Personnel area: University Student Services

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office atjhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons or because the individual is pregnant or attempting to become pregnant. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Equal Opportunity Employer
Note: Job Postings are updated daily and remain online until filled.

EEO is the Law
Learn more:
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Homewood Campus


The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Equal Opportunity Employer
Note: Job Postings are updated daily and remain online until filled.

EEO is the Law
Learn more:
https://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
Important legal information
http://hrnt.jhu.edu/legal.cfm
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