Commitment to Mission
This job carries with it the obligation to uphold the Mission of
Lone Star College (LSC) in carrying out the duties of the position.
A commitment to positive interpersonal behaviors, professional
communication, diversity, integrity, leadership, stewardship,
respect and accountability to LSC students and employees is
- One LSC
- Student Focused
- Own It
- Advance Equity
- Cultivate Community
- Choose Learning
The Chronicle of Higher Education’s “Great Colleges to Work For” is
designed to recognize colleges that have been successful in
creating great workplaces and to further research and understanding
of the factors, dynamics and influences that have the most impact
on organizational culture at higher education institutions.
Lone Star College was recognized in five areas: Confidence
in Senior Leadership; Diversity; Facilities, Workspace &
Security; Job Satisfaction; and Work/Life Balance .
Campus Marketing Statement
Lone Star College-North Harris
Lone Star College offers high-quality, affordable academic transfer
and career training education to 99,000 students each semester. LSC
is training tomorrow’s workforce today and redefining the community
college experience to support student success. Stephen C. Head,
Ph.D., serves as chancellor of LSC, the largest institution of
higher education in the Houston area with an annual economic impact
of nearly $3 billion.
LSC, which consists of seven colleges, ten centers, two university
centers, Lone Star Corporate College and LSC-Online, is
continuously named Great Colleges to Work For by the Chronicle of
Higher Education. To learn more, visit LoneStar.edu.
Lone Star College-North Harris, nestled on 200 acres of piney
woods, is the original and largest college in the Lone Star College
System family. Serving the community for more than three decades,
LSC-North Harris offers more than 60 programs of study, including
university-transfer and numerous education courses and programs.
LSC-North Harris is keenly focused on leading-edge technology in
emerging technical job fields.
Campus address is 2700 W.W. Thorne Drive, Houston, TX 77073.
PURPOSE AND SCOPE:
The Advisor I, Financial Aid Campus Support and Call Center
provides information to students and parents about financial aid
functions, timelines, and eligibility, triaging students to
appropriate staff as needed. Provides excellent customer service
and communicates effectively with internal and external customers
regarding regulations, policies, and procedures as outlined by the
United States Department of Education and Lone Star College.
Ensures all system, campus and state policies and practices are
correctly carried out.
ESSENTIAL JOB FUNCTIONS:
KNOWLEDGE, SKILLS, AND ABILITIES:
- Resolves student inquiries in person, over the phone (call
center setting) and/or email and documents all necessary
information according to office standards
- Collects, analyzes, evaluates, and verifies financial aid data
and documents submitted by students
- Certifies student enrollment, ensuring adherence to academic
progress policies and eligibility requirements; initiates
appropriate adjustments to individual student financial aid
- Researches current State and Federal regulations to keep
up-to-date and determines the application of regulations to
specific student circumstances
- Prepares and reconciles a variety of reports, business
correspondence, records, and/or other related documents
- Participates in preparing for and facilitating financial aid
workshops and presentations
- Counsels students, and others, regarding eligibility
requirements of financial aid
- Responsible for other reasonable, related duties as
- Excellent interpersonal and customer Service skills
- Excellent verbal and written communication skills
- Strong attention to detail and organization skills
- Ability to use software products
- Ability to work on multiple projects
- Ability to maintain a high level of confidentiality
The work is sedentary. Typically, the employee sits comfortably to
do the work. However, there may be some walking; standing; bending;
carrying of light items, such as papers, books, or small parts; or
driving an automobile. No special physical demands are required to
perform the work.
WORK SCHEDULE AND CONDITIONS:
- Equipment used includes, PC workstation running on a LAN in a
Microsoft Windows environment, calculator, phone and other general
- Interface with internal and external contacts as needed to
carry out the functions of the position
- Work is performed in a climate-controlled office with minimal
exposure to safety hazards
- Position may rotate between office and call center
- Bachelor’s degree and at least 1 year of related work
experience, or an equivalent combination of education and
- Must be in, and maintain, good standing with the Department of
Education for continued employment
- Upon hire, must successfully complete Federal Student Aid
Fundamentals Training Series course
- Call center experience
- Financial Aid work experience in a higher education
Hiring salary range is $37,270.00 - $42,861
Lone Star College provides a hiring salary range for all posted
full-time non-faculty positions. Where your salary offer would fall
in that range is determined by your related experience and
education. Should you receive an offer of employment from Lone Star
College, the resume submitted in the application process will be
utilized to calculate your salary offer. The information outlined
below will provide the Office of Human Resources everything needed
to determine an accurate starting salary.
Your resume should provide a complete picture of your work
experience. The resume should include the following information for
each position listed:
- Length of time (specific months and years) of employment
- If the position was full time or part time
- If the position was paid or unpaid
- Unofficial transcript for highest earned degree
Additionally, any certifications listed as required or preferred in
the Lone Star College job description should be included in the
Benefits Marketing Statement
By joining our top-notch institution, you will enjoy being a part
of an organization that offers a supportive, collegial work
environment and excellent work/life balance. This includes a full
comprehensive and competitive benefits package, a generous number
of paid holidays and vacation days, wellness programs, tuition
waiver, professional development opportunities and more.
Go to the Job Search page, click on ‘My Activities’ at the top of
the page. Under My Cover Letters and Attachments you will click on
‘Add Attachment.’ Please be sure to put the Job ID# in the title
once you name your file for cover letters only, unless you attached
your cover letter with your resume.
If you are applying for an Instructional position (i.e. Faculty,
Adjunct Faculty, Instructor), please ensure you include the
following to be considered: Resume/CV, Cover Letter, Teaching
Philosophy, and unofficial transcripts.
You must limit your file name for any attachment to 40 characters
How to Apply
ALL APPLICANTS MUST APPLY ONLINE ONLY
We will not accept application material received via fax, email,
mail, or hand delivered.
Postings for part-time and adjunct positions are active for the
academic year. By selecting the option to receive notifications on
your profile, you will begin receiving electronic communication
regarding new opportunities with Lone Star College (LSC).
If selected for an interview, a recruiter will contact you by
phone, or email to schedule an interview.
Lone Star College participates in the E-Verify program, under which
Lone Star College provides the federal government with information
from each new employee's Form I-9 to confirm that the employee is
authorized to work in the United States.
More information on the E-Verify program is available at www.dhs.gov/E-Verify
Lone Star College is an EEO Employer. All positions are
subject to a criminal background check.