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Class Deans Office Job Description
Provide administrative assistance to all class deans and directly
support several of them as well as the budgetary transactions for
the Fellowship Office. Assist with answering student, faculty,
staff, and parent questions, concerns, or solving challenges, as
part of a team in a busy office. Learn and understand the College’s
academic policies and requirements for successful degree
completion. Create reports on student standing and manage
correspondence with students, parents, and faculty. Communicate
clearly and display sensitivity to diverse backgrounds and points
of view. Ability to consult with others and observe confidentiality
and good judgment. Contribute to an atmosphere of collegiality and
professionalism in the office, primarily serving students.
Take appropriate actions to support a diverse workforce and
participate in the College's efforts to create a respectful,
inclusive, and welcoming work environment.
Office Operation/Customer Service (50%):
Assist with coordinating the daily schedule and work of the deans.
Screen inquiries of students, faculty, parents and staff, providing
information and using judgment to determine appropriate course of
action and responsibility, primarily with regard to academic
issues, including registration, petitions, transfer credit,
policies, etc. Generate accurate and timely correspondence.
Communicate via email, in-person, virtually, and over the phone
with faculty and staff regarding student health and personal issues
impacting students’ academics.
Academic Welfare/Progress Support (20%):
Monitor student credits and grades at mid-semester and end of
semester for evaluations of good standing, prepare student reports
for the deans; and alert students of mid-semester unsatisfactory
grades, credit shortage, and Administrative Board actions. Collect
and prepare student petitions for Class Deans' and Administrative
Board meetings. Prepare student files and print reports in
preparation for Academic Review meetings four times per year. Track
and maintain students required to complete credits in summer
Readmission Coordinator (20%):
Manage, in collaboration with stakeholders, the readmission process
for students who have withdrawn from the College, track requests
during 2 readmission cycles per academic year. Advise students on
the process and requirements, compile support materials, coordinate
administrative clearances; prepare materials for the readmission
committee and communicate outcomes to students.
Other Functions (10%):
Responsible for organizing, tracking, and processing applications
for Smith Student Aid Society. Send award notifications in a timely
fashion. Assist with 12-College Exchange program, when
Other duties as assigned and collaborate with the administrative
team as needed.
All employees are expected to participate in the College's efforts
to create a respectful, inclusive, and welcoming work
Minimum Qualifications (knowledge, skills, education,
experience, certifications, licenses)
High School diploma or equivalent. and a minimum of three years of
relevant experience or the equivalent combination of education
Experience working with individuals from diverse backgrounds.
Associate's degree preferred.
The ability to listen effectively, calibrate appropriately, and
identify critical paths quickly. The capacity to learn new
technologies quickly and effectively. Excellent oral and written
communication skills for a variety of constituents (faculty, staff,
students, alumnae, parents, and stakeholders). The aptitude to work
with a diverse population, prioritize work, show accuracy,
attention to detail, and handle confidential information.
Experience with Microsoft Office Suite, Google Workspace, MacOS,
and Adobe. Ability to function effectively as part of a
cross-functional team, working effectively as an individual
contributor and as a team member. Resilient, flexible, resourceful,
a good sense of humor, desire to answer questions or find the
appropriate answers, and dedicated to work with undergraduate
Workday and Maxinent experience. Understanding and execution of web
page management and maintenance and the ability and will to adjust
between different online platforms as needed.
For the care and safety of our community, Smith College requires
that all employees be vaccinated as a condition of employment and
as such, the incumbent will be required to be immunized against
COVID-19 on or before their first day of employment. Proof of
vaccination status will be required. Individuals may seek medical
or religious exemption with HR, but must do so prior to their
Please attach BOTH
a current resume and a cover letter in
order for your application to be considered for this position .
You may combine your resume and cover letter into a single file
or attach multiple files to your application, but BE SURE you have
provided all attachments BEFORE SUBMITTING your application.
You will NOT be able to attach additional files after you have
hit the Submit button.
Review of applications will begin
September 28, 2021
Grade N Non-exempt
About Smith College
Located in Northampton, MA, Smith College is one of the largest
women’s colleges in the country and is dedicated to excellence in
teaching and research across the liberal arts. A faculty of
outstanding scholars interact with students in small classes, as
advisors, and through student-faculty research projects. The
College is a member of the Five College Consortium with Amherst,
Hampshire and Mt. Holyoke Colleges, and the University of
Massachusetts Amherst. Students cross-enroll and faculty
cross-teach across the Five Colleges.
Smith College is an Affirmative Action/Equal Opportunity employer
and does not discriminate on the basis of race, gender, age, color,
religion, national origin, disability, sexual orientation, gender
identity and expression or veteran status in the recruitment and
employment of faculty and staff, and the operation of any of its
programs and activities, as specified by all applicable laws and
regulations. Women, minorities, veterans and individuals with
disabilities are encouraged to apply.