Coordinator, Auxiliary Services and Campus Operations

Department:    Facilities Planning and Management   

Pay Grade:      11 ($52,962 - $71,097)   

FLSA Status:  Exempt      

The anticipated start date for this position is approximately January 10, 2022.

JOB SUMMARY

This position is responsible for the management and oversight of four auxiliary service contracts, direct supervision of two service areas, and management of contracts administered by the Office of Facilities Planning and Management.  It reports to the Director, Facilities Planning and Management.

ESSENTIAL JOB FUNCTIONS: 

• Administers and oversees the College’s auxiliary services contracts (Bookstore, Café, Vending, and Copy Center). Serves as the first point of contact for concerns and complaints relative to the contractual obligations. Researches and proposes solutions.  Oversees collection of vendor payments.  Maintains vendor related files. 
• Develops the scope of work for “Requests for Proposals” as needed and works with the Procurement Office to coordinate vendor selection.
• Oversees Bookstore: Chairs the Bookstore Steering Committee; identifies trends in sales; reviews monthly financials, addresses issues of concern ; reviews and evaluates electronic resource modules from vendors and makes recommendations to Director to increase operational, compliance, book adoption, and financial aid services. Serves on the College’s OER Committee.
• Oversees Café: Monitors and review menus, price points, and financial reports. Coordinates inventory of cafeteria refrigeration and cooking equipment. Ensures equipment is maintained to prevent repairs.  Reviews inventory, equipment service logs, and service arrangements.
• Oversees Copy Center: Meets with vendor to review ongoing expenses.  Reviews inventory and equipment service logs, service arrangements, and monthly financials.
• Oversees Vending: Monitors and reviews product placements.  Evaluates price structure.
• Oversees Environmental (custodial) Services to ensure the campus is clean, healthy, free of trash, and welcoming to students/staff/visitors. Meets weekly with Supervisor of Environmental Services regarding needs and issues. Makes recommendations based on “green seal” chemicals, prices, inventory, equipment, supplies, service demands, and best practices.
• Works closely with the Coordinator, Environmental Safety and Health to ensure ongoing training requirements are met, safety issues or complaints are addressed, and related chemical inventories are up to date.
• Collaborates with Facilities personnel to maximize use of “School Dude,” a facilities and operational management software program for work orders, preventative maintenance, and large asset inventory management.
• Oversees and administers a variety of Facilities related contracts to ensure accurate and timely delivery of services.
• Acts as a Facilities liaison to the Athletic Department to administer and manage varied Athletics related contracts to ensure accurate and timely delivery of services.
• Acts as a Facilities liaison to the College Foundation for fundraising event needs.
• Coordinates and supervises the College Information Center to ensure telephone switchboard calls and in-person needs are served professionally, promptly, and accurately. Meets regularly with Information Center Specialists on customer needs, scheduling issues, and procedures.
• Ensures the Information Center is staffed during operational hours and oversees scheduling of staff and student aides.
• Ensures the Information Center Specialist follows established procedures for telephone greetings on the College’s main phone line and specified specialty phone lines.
• Chairs the Parking Appeals Committee and ensures the committee of students and faculty follows procedures and takes responsibility to be fair and consistent in deliberations and decisions.
• Makes recommendations for policies and procedures as needed concerning the College’s services related to this position.
• Acts as Building Monitor, and First Aid Volunteer, maintains CPR/AED and first aid certifications, and responds to emergencies per protocol.
• Compiles and maintains financial reports and makes recommendations for the related areas for budget purposes.
• Performs other duties as assigned.

MINIMUM REQUIREMENTS TO PERFORM WORK:

• Bachelor’s degree with three or more years of related experience; or Master’s degree with minimum two years of related experience may be considered.
• Progressively more responsible and broad-based, professional level experience and success in operations, auxiliary services, customer service, retail, food service management, contract management, program management, and/or project management with aptitude to learn areas where less experienced.
• Proven track record of success learning new information to manage and evaluate procedures, and ability to make strategic recommendations for improvements.
• Ability to be successful mastering details while also managing the big picture.
• Strong organizational skills.
• Commitment to excellent customer service.
• Professional written and verbal communication skills.
• Track record of success demonstrating the ability to grow within job responsibilities and excel in new and unique challenges.
• Ability to manage data, budgets, and technology.
• Proven and successful experience with direct supervisory responsibility of multiple staff.
• Ability to establish, meet, and exceed performance goals across a diverse area of responsibility.
• Must be positive, cooperative, and supportive.
• Possess, or be willing and able to obtain, and maintain CPR/AED and First Aid certifications.
• Awareness of OSHA regulations and HazCom/SDS requirements.
• Computer proficiency (Microsoft Office and Teams)

Preferred Requirements:

• 5-7 years related experience
• Relevant experience at a college
• Experience managing contracts
• Experience in customer service
• Successful experience managing the results of a diverse team of more than 10 people

PHYSICAL DEMANDS:

The work is normally light work which requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.  Additionally, the following physical abilities are required: 

• Hear/talk/communicate – Must be able to exchange information and communicate
• Visual Acuity/ability to perceive or detect surroundings
• Mental acuity – Able to focus, concentrate, understand, and convey subject matter
• Repetitive motion (i.e. keyboarding)
• Stand/sit/walk/able to move or traverse from one area to another

WORK ENVIRONMENT:  

College campus, direct contact with students, staff, faculty and the general public in classrooms, common areas, offices, and campus environments.  Work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as office, meeting, and training rooms.  Use of safe workplace practices with office equipment; computers for data entry and word processing; avoidance of trips and falls.  Observance of College policies, fire and building safety regulations and observance of traffic laws if/when driving a College vehicle.

SALARY:

This position will be placed on the 12-month Grade 11 college salary scale. Actual salary placement based on qualifications and experience. Position includes an excellent fringe benefit package which can be found at: Benefit Guide - Employee 2021 - 2022

ADDITIONAL INFORMATION FOR APPLICANTS:

The College pays one-half of reasonable travel expenses for the first visit and pays the entire cost of travel for the second visit. The College does not pay relocation expenses or offer tenure. However, following a one-year probationary period, year-to-year contracts are provided until three years of satisfactory service are completed, after which time 3-year contracts are provided.

APPLICATION PROCESS

Interested applicants must submit a resume and cover letter (including salary requirement), emailed to hr@carrollcc.edu  or mailed to Carroll Community College, Human Resources,1601 Washington Road, Westminster, MD 21157.

 The deadline for applicant email submission is October 1, 2021 or postmarked by same date if submitted via U.S. postal service mail

To qualify for employment, selected candidates must

• successfully complete a criminal background check (for designated positions)
• be able to work on campus as of the first day of employment
• be a resident of DE, MD, PA, VA, WV or DC as of the first day of employment
• be currently authorized to work in the US, as the College does not offer Visa sponsorships  
• complete an employment application upon request, prior to progressing through the initial interview process

 Carroll Community College has the right to revise this position description at any time, and this position description does not represent in any way a contract of employment.

Carroll Community College is committed to creating a diverse, equitable and inclusive environment.  Carroll Community College is committed to Equal Opportunity Employment.