Director, Student Success

The mission of The University of St. Augustine for Health Sciences is the development of professional health care practitioners through innovation, individualized, and quality classroom, clinical, and distance education.

GENERAL SUMMARY

The Director of Student Success is responsible for the strategic direction and operational effectiveness of the Student Services department on the assigned campuses in support of the University’s mission and objectives. He or she will provide leadership and oversight of the day to day campus operations/activities related to a comprehensive student affairs program and other activities that support student success. The Director will deliver a world class student experience that results in exceptional academic outcomes and high student satisfaction as measured by licensure pass rates, retention and persistence, completion rates and satisfaction surveys. Together with the Vice President of Student Administration and other Directors of Student Services, the Director will work to ensure standardized, seamless student navigation through the university’s non-academic departments as the student progresses through the matriculation, attendance and alumnus phases of the student lifecycle. The Director will be a visible and student facing position and will have the ability to effectively support and foster a culturally diverse student and University community. All positions within Student Services functions will be campus based unless specifically granted an exception per the remote work policy.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Student Services:

• Ensure that new students are well prepared academically and personally to initiate classes and are settled in their new campus communities (including providing resources to students relocating).
• Develop and oversee the new student onboarding process, orientation, and integration into the applicable programmatic cohort.
• Develop a student advising model and early detection processes to evaluate student progress and provide early intervention to minimize fallbacks and dismissals per campus goals.
• Develop and oversee value-added programs that support student success including tutoring, mentoring, communications/writing support, and onboarding services.

• Prepare appropriate reports, monitor and report on student retention data, prepare trend analysis and project student retention to be used in strategic decision making/planning and assure the maintenance of accurate student records and files.
• Collaborate with faculty and academic administration to assess programmatic, course and student outcomes and develop and implement improvement plans.

• Plan and oversee continuous improvement initiatives that align with the University mission and objectives.
• Develop preventive training and crisis response to address student psychological and behavioral needs.
• Collaborate with the University Disability Services Manager, faculty and program directors to comply with approved accommodation requests and determine the most appropriate balance between accommodating student needs and ensuring essential learning outcomes remain uncompromised.
• Develop and comply with departmental and University policies and procedures.
• Hire, train, supervise and evaluate the performance of assigned personnel, provide technical direction and guidance, and make employment, transfer and promotion recommendations.

Student Life and Event Management:

• Plan and oversee campus events (orientations, commencements, student appreciation, and career fairs) that enhance student life and affinity.
• Develop and foster a positive campus culture through social and community activities.
• Manage the campus process for the development and oversight of student organizations. Represent the student voice to University leadership.

Student Conduct and Grievances:

• Participate in conduct policy oversight and student judicial affairs, including complaint and grievance resolution and reporting.
• Manage a Title IX program to comply with DOE requirements, including conducting Title IX investigations, managing resolution and reporting, and developing programs to prevent sex-based misconduct and discrimination.
• Collect data to assess trends regarding areas of concern, disseminate findings and ensure appropriate university departments are addressing student complaints.
• Conduct on-going student satisfaction reviews, execute action plans to improve satisfaction and maintain current knowledge in the field of student affairs, particularly related to compliance.
• Develop and oversee policies and programs to comply with regulatory and accreditation requirements.

OTHER DUTIES AND RESPONSIBILITIES
Perform other duties and responsibilities that management may deem necessary from time to time.

TRAVEL REQUIREMENTS

Regular travel is required to oversee direct and indirect reports and to collaborate with other campuses and departments to ensure consistency and quality of services.

POSITION IN ORGANIZATION

REPORTS TO: Vice President, Student Administration

POSITIONS SUPERVISED:
This position will directly supervise the advising and events management teams at the assigned campuses. The Director will also indirectly supervise local campus teams within the Administration, Enrollment, Admissions, Financial Aid, Registrar, Career Services and Alumni Relations teams.

TECHNICAL, MANAGERIAL, and PEOPLE SKILLS REQUIRED

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Incumbents will be evaluated, in part, based on performance of each essential function. Appropriate reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Driven, energetic, self-directed and self-motivated. A roll-up-your-sleeves mentality and can-do attitude.
• Relentless customer service focus with attention to details and appreciation for intangible benefits.
• Ability to effectively and professionally communicate with students, university employees, and other university stakeholders (e.g. employers, professional organizations, community members, etc.).
• Ability to deliver strategic and outcomes-based presentations to executive leadership.
• Ability to function in a fast-paced environment with high adaptability to address evolving strategy and plans.
• Ability to build a high performance, motivated team that achieves clearly delineated objectives.
• Ability to work collaboratively in a matrixed environment.
• Analytical skills to establish and assess performance metrics and business processes in order to propose innovative continuous improvement initiatives.

EDUCATION and/or EXPERIENCE

• Master’s Degree in education, administration, counseling, student personnel, or related field required.
• Seven years of experience in University-level student services roles, particularly in advising, admissions and records functions.
  
• Two years of experience in direct support of graduate students is required.
• Five years of experience in a supervisory/managerial role leading at least five team members.
  
• Three years of experience leading a multi-departmental team.
  
• Knowledge of ADA law and three years of experience leading a student disability services function.
  
• In-depth understanding of Title IX, Clery Act and other Department of Education, regulatory and accreditation requirements.
• Experience designing and implementing efficient processes and using technology to address customer needs.
• Experience with student information systems and other technology used in the execution of duties.
  
• Jenzabar and Salesforce proficiency preferred.
• Demonstrated proficiency with MS Office products (Word, Excel, Powerpoint)

BUSINESS COMPETENCIES

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  Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.

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  Being Resilient - Rebounding from setbacks and adversity when facing difficult situations.

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  Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.

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  Drives Results - Consistently achieving results, even under tough circumstances.

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  Innovation - Creating new and better ways for the organization to be successful.

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  Customer Focus - Building strong customer relationships and delivering customer-centric solutions.

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  Drives Engagement - Creating a climate where people are motivated to do their best to help the organization achieve its objectives.

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  People Leadership - Leads by example when it comes to finding and developing talent, with a focus on talent acquisition strategies, setting performance targets that raises standards and development of high potential talent.

WORK ENVIRONMENT
Work is performed primarily in a standard office environment but may involve exposure to moderate noise levels. Work involves operation of personal computer equipment for six to eight hours daily and includes physical demands associated with a traditional office setting, e.g., walking, standing, communicating, and other physical functions as necessary.

The University of St. Augustine for Health Sciences is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.