The mission of The University of St. Augustine for Health Sciences
is the development of professional health care practitioners
through innovation, individualized, and quality classroom,
clinical, and distance education.
The Director of Student Success is responsible for the strategic
direction and operational effectiveness of the Student Services
department on the assigned campuses in support of the University’s
mission and objectives. He or she will provide leadership and
oversight of the day to day campus operations/activities related to
a comprehensive student affairs program and other activities that
support student success. The Director will deliver a world class
student experience that results in exceptional academic outcomes
and high student satisfaction as measured by licensure pass rates,
retention and persistence, completion rates and satisfaction
surveys. Together with the Vice President of Student Administration
and other Directors of Student Services, the Director will work to
ensure standardized, seamless student navigation through the
university’s non-academic departments as the student progresses
through the matriculation, attendance and alumnus phases of the
student lifecycle. The Director will be a visible and student
facing position and will have the ability to effectively support
and foster a culturally diverse student and University community.
All positions within Student Services functions will be campus
based unless specifically granted an exception per the remote work
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Ensure that new students are well prepared academically and
personally to initiate classes and are settled in their new campus
communities (including providing resources to students
- Develop and oversee the new student onboarding process,
orientation, and integration into the applicable programmatic
- Develop a student advising model and early detection processes
to evaluate student progress and provide early intervention to
minimize fallbacks and dismissals per campus goals.
- Develop and oversee value-added programs that support student
success including tutoring, mentoring, communications/writing
support, and onboarding services.
- Prepare appropriate reports, monitor and report on student
retention data, prepare trend analysis and project student
retention to be used in strategic decision making/planning and
assure the maintenance of accurate student records and files.
- Collaborate with faculty and academic administration to assess
programmatic, course and student outcomes and develop and implement
Student Life and Event Management:
- Plan and oversee continuous improvement initiatives that align
with the University mission and objectives.
- Develop preventive training and crisis response to address
student psychological and behavioral needs.
- Collaborate with the University Disability Services Manager,
faculty and program directors to comply with approved accommodation
requests and determine the most appropriate balance between
accommodating student needs and ensuring essential learning
outcomes remain uncompromised.
- Develop and comply with departmental and University policies
- Hire, train, supervise and evaluate the performance of assigned
personnel, provide technical direction and guidance, and make
employment, transfer and promotion recommendations.
Student Conduct and Grievances:
- Plan and oversee campus events (orientations, commencements,
student appreciation, and career fairs) that enhance student life
- Develop and foster a positive campus culture through social and
- Manage the campus process for the development and oversight of
student organizations. Represent the student voice to University
OTHER DUTIES AND RESPONSIBILITIES
- Participate in conduct policy oversight and student judicial
affairs, including complaint and grievance resolution and
- Manage a Title IX program to comply with DOE requirements,
including conducting Title IX investigations, managing resolution
and reporting, and developing programs to prevent sex-based
misconduct and discrimination.
- Collect data to assess trends regarding areas of concern,
disseminate findings and ensure appropriate university departments
are addressing student complaints.
- Conduct on-going student satisfaction reviews, execute action
plans to improve satisfaction and maintain current knowledge in the
field of student affairs, particularly related to compliance.
- Develop and oversee policies and programs to comply with
regulatory and accreditation requirements.
Perform other duties and responsibilities that management may deem
necessary from time to time.
Regular travel is required to oversee direct and indirect reports
and to collaborate with other campuses and departments to ensure
consistency and quality of services.
POSITION IN ORGANIZATION
REPORTS TO: Vice President, Student Administration
This position will directly supervise the advising and events
management teams at the assigned campuses. The Director will also
indirectly supervise local campus teams within the Administration,
Enrollment, Admissions, Financial Aid, Registrar, Career Services
and Alumni Relations teams.
TECHNICAL, MANAGERIAL, and PEOPLE SKILLS REQUIRED
To perform this job successfully an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Incumbents will be evaluated, in part, based on
performance of each essential function. Appropriate reasonable
accommodations may be made to enable individuals with disabilities
to perform essential functions.
EDUCATION and/or EXPERIENCE
- Driven, energetic, self-directed and self-motivated. A
roll-up-your-sleeves mentality and can-do attitude.
- Relentless customer service focus with attention to details
and appreciation for intangible benefits.
- Ability to effectively and professionally communicate with
students, university employees, and other university stakeholders
(e.g. employers, professional organizations, community members,
- Ability to deliver strategic and outcomes-based
presentations to executive leadership.
- Ability to function in a fast-paced environment with high
adaptability to address evolving strategy and plans.
- Ability to build a high performance, motivated team that
achieves clearly delineated objectives.
- Ability to work collaboratively in a matrixed
- Analytical skills to establish and assess performance
metrics and business processes in order to propose innovative
continuous improvement initiatives.
- Master’s Degree in education, administration, counseling,
student personnel, or related field required.
- Seven years of experience in University-level student
services roles, particularly in advising, admissions and records
- Two years of experience in direct support of graduate
students is required.
- Five years of experience in a supervisory/managerial role
leading at least five team members.
- Three years of experience leading a multi-departmental
- Knowledge of ADA law and three years of experience
leading a student disability services function.
- In-depth understanding of Title IX, Clery Act and other
Department of Education, regulatory and accreditation
- Experience designing and implementing efficient processes
and using technology to address customer needs.
- Experience with student information systems and other
technology used in the execution of duties.
- Jenzabar and Salesforce proficiency
- Demonstrated proficiency with MS Office products (Word,
Collaborates - Building partnerships and working
collaboratively with others to meet shared objectives.
Being Resilient - Rebounding from setbacks and adversity
when facing difficult situations.
Instills Trust - Gaining the confidence and trust of others
through honesty, integrity, and authenticity.
Drives Results - Consistently achieving results, even under
Innovation - Creating new and better ways for the
organization to be successful.
Customer Focus - Building strong customer relationships and
delivering customer-centric solutions.
Drives Engagement - Creating a climate where people are
motivated to do their best to help the organization achieve its
People Leadership - Leads by example when it comes to
finding and developing talent, with a focus on talent acquisition
strategies, setting performance targets that raises standards and
development of high potential talent.
Work is performed primarily in a
standard office environment but may involve exposure to moderate
noise levels. Work involves operation of personal computer
equipment for six to eight hours daily and includes physical
demands associated with a traditional office setting, e.g.,
walking, standing, communicating, and other physical functions as
The University of St. Augustine for Health Sciences is an equal
opportunity at will employer and does not discriminate against any
employee or applicant for employment because of age, race,
religion, color, disability, sex, sexual orientation or national