The Office of Veterans Affairs mission is to promote student
success at East Tennessee State University. On ETSU's
nationally-recognized Veteran Friendly Campus, the Director of
Veterans Affairs primary responsibilities include:
- Setting vision and providing leadership for the unit and within
the Division of Student Life and Enrollment related to veteran
students support and advocacy.
- Primary leader of veteran students support and advocacy and
provide leadership within the region and state.
- Lead on campus training for faculty, staff, and students on
issues impacting veteran's college enrollment and success.
- Provide seamless transition for Student Veterans into the
University by directing, implementing, and monitoring services and
certifications for veterans.
- Daily administrative duties.
- Counseling students regarding benefits.
- Performing, screening, and submitting certifications for
students utilizing the U.S. Department of Veterans Affairs (VA)
educational benefits as well as monitoring fee deferment and
academic records for compliance with VA rules and regulations.
- Managing all VA educational certifications, initiatives, and
assistance for veterans and veteran-dependent students.
- Managing staff and programs to support retention and
recruitment of military affiliated students.
- Fosters campus inclusion by designing and implementing
awareness programs, which articulate both the benefits of having
Student Veterans on campus and the challenges of transitioning
student veterans into the community.
- Ensures University remains compliant and prepares the
University for annual Veterans Administration compliance
inspections, key to retaining ETSU's eligibility for GI Bill ®
- Chairs the Veteran Student Success Committee and participates
as a member on the Veterans Affairs Standing Committee (VASC) which
examines ways the university can reinforce and enhance its Military
- Coordinates and confirms submission of Quillen College of
Medicine and Gatton College of Pharmacy catalogs annually for
approval by the SAA.
- Provides oversight and guidance to the execution budget for
Outreach and Marketing.
- Monitors Student Veteran academic progress, course enrollment
and other reporting requirements in conjunction with the
Registrar's Office, and serves (along with department staff) as an
Early Intervention Specialist for students showing signs of
- Manages department website, social media accounts, email
accounts, and newsletters.
- Attends Advisory Committee meetings and informs them of changes
to the GI Bill® which can/will affect Military Affiliated
- Updates the Memorandum of Understanding between ETSU and the
Department of Defense for the use of Army, Marine Corps, Navy, and
Air Force Tuition Assistance.
- Collaborates with campus partners on official military related
The Director of Veterans Affairs reports to the Associate Vice
President for Student Life and Enrollment. The Director is overall
- Managing the veteran student lounge.
- Planning and implementing the Buc Hero program.
- Advising the Student Veterans of America organization.
- Supervising all full-time, part-time and student employees
within the department.
- Collaborating with University Relations to develop marketing
initiatives (for veterans and students receiving educational
benefits) that are supported by outreach and recruitment
- Generating community support for veterans attending ETSU
through participation in community and civic groups (ie: VFW,
Tri-Cities Military Affairs committee, etc.).
The value of employment at ETSU goes far beyond salary. Regular
benefited ETSU employees enjoy a full range of benefits, services
and programs including paid time off & leave, paid holidays,
health and life insurance, retirement, access to University
facilities and services and much more! Check out the ETSU Human
Resources Benefits page for additional information. https://www.etsu.edu/human-resources/benefits/.
East Tennessee State University (ETSU) is an Equal
Opportunity/Affirmative Action employer. Successful candidates
should have a demonstrated commitment and contribution to fostering
and advancing equity, diversity and inclusion.
Knowledge, Skills and Abilities:
- Knowledge of university policies, procedures, structure and
- Knowledge of university admission requirements and
- Knowledge of registration procedures and steps for
- Knowledge of university catalog including degree requirements
for all programs and majors, as well as other graduation
- Knowledge of current career trends.
- Knowledge of Joint Service Transcript process.
- Knowledge of applicable Tennessee Code Annotated.
- Knowledge of military acronyms across all the services
- Ability to communicate effectively to large groups or
- Ability to gather, analyze and interpret data.
- Ability to counsel students and parents regarding university
- Ability to work independently towards enrollment goals and
- Strong written and oral communication skills.
- Bachelor's Degree from a regionally-accredited
- Demonstrated knowledge of Veterans' benefits programs.
- Demonstrated excellent interpersonal, intercultural, and
written communication skills.
- Proven ability to work effectively with multiple constituencies
and diverse populations.
- Demonstrated dedication to the Student Veteran population.
- Travel required.
- Master's degree from a regionally-accredited institution.
- Previous military service with honorable discharge and/or 10
years as a military family member or uniformed service member
(served on Active Duty and/or the Reserves/National Guard of any
- Four years experience working with Student Veterans or active
duty service personnel.
- Knowledge of Veterans' education benefits and student financial
- Knowledge of military registry transcript systems.
- Computer knowledge/utilization of Banner student system.