Account Analyst

Job Description

The Department of University Student Financial Services on the Daytona Beach Campus is currently hiring an Account Analyst (Analyst) to join the team. The Analyst will be a demonstrated self-starter, with strong analytical, problem solving and critical thinking skills. The Analyst should work well with diverse external and internal constituents in a team-oriented environment. The incumbent should have excellent customer service orientation, communication skills (both verbal and written), interpersonal and strong organizational skills.

The Analyst will have a full understanding of the student’s life cycle including the registration process, financial aid awarding guidelines, payment plans, third-party sponsorships and cancellation process.

The Analyst will have in-depth knowledge of State and Federal Regulations and University Policies/Procedures and other regulatory agencies to ensure compliance. The incumbent will be responsible for weekly and monthly reporting to management regarding student receivables, credit balances and other miscellaneous reports.

Responsibilities include but not limited to:

• Run weekly, monthly or term reports to audit, identify and verify student debt
• Outreach to student with current debt via phone and email
• Run credit balance reports to assist with refunds
• Run miscellaneous reports to identify student account anomalies and delinquent payment plans
• Provide financial counseling, payment options and support to students and parents
• Collaborate with internal departments to assist with student account anomalies
• Collect on returned payment items
• Post and adjust miscellaneous charges/credits
• Review eligibility for book, EAGLE Card and flight advances
• Assist students with various requests including but not limited to account statements and tuition reimbursement forms

Qualifications

• Bachelor's degree.
• Minimum of 3-5 years of work related experience, including background in customer service.
• Strong verbal and written communication skills.
• Detail-orientated with the skillset to recognize anomalies in billing, payments and other student related processes.
• Ability to take corrective action and administer appropriate solutions.
• Analytical skills with an in depth knowledge of information systems and technical expertise with Microsoft operating systems, Access, Excel, PowerPoint, Word, Outlook/email, and Internet end-user applications.