Student Success & Operations Coordinator

Job Summary

The Student Success and Operations Coordinator works in collaboration with the Dean, associate deans and Director of Resources and Operations to coordinate and administer critical student and faculty success operational and assessment related tasks.

Key Responsibilities

• Provide operational support for all college orientations.
• Provide course and co-curricular support for various events and programs (e.g. GoAL, faculty recruitment events, guest speakers), including video recording of some events.
• Increase student participation at college-sponsored events and conferences – handling registrations, extra-credit verification (via card swipe system).
• Support faculty in scheduling and usage of College of Business labs.
• Coordinate the appropriate constituents for various email/group distribution lists.
• Maintain faculty office hours and contact information listings for student access.
• Administer the college’s Vimeo account, serve as back-up for website updates for website content providers in various college offices.
• Coordinate faculty use of WRDS (Business Research database) access, and other LCoB licenses.
• Provide work lead direction to student assistants.
• Coordinate Ongoing College Operational Assessment Needs.
• Create and administer all college-wide Qualtrics surveys, including those from the Jack Holland Student Success Center, mid-semester informal faculty evaluations, etc.
• Administer a college-developed add code system that is used to block schedule new transfer students to the college.
• Provide administrative support for ALEKS (Assessment and Learning in Knowledge Spaces), a tool used for accounting students.

Knowledge, Skills & Abilities

• Ability to understand problems from a broader perspective and anticipate the impact of office administration problems and solutions on other areas
• Demonstrated ability to provide high level customer service to students, faculty and staff
• Ability to effectively handle interpersonal interactions at all levels and handle highly sensitive interpersonal situations
• Ability to interpret and apply policies and procedures independently, and use judgment and discretion to act when precedents do not exist
• Ability to generate data-driven reports (using Excel, Google Sheets, and other related tools)
• Ability to learn new software tools, including Qualtrics, Sedona and ALEKS
• Ability to perform business math, analyze budgetary data, and make accurate projections requiring some inference
• Strong written and oral communication skills
• Ability to handle multiple work priorities, organize and plan projects
• Demonstrated ability to establish and maintain effective working relationships within and outside the work group
• Ability to train and coordinate a small team of students
• Proficient in PC compatible software programs such PeopleSoft, MS Office and Excel
• Knowledge of university and CSU system level technology resources
• Proficient in SJSU applications: (e.g. Financial Transaction Services (FTS), Common Finance System (CFS)/Data Warehouse, MySJSU, SJSU@Work, CHRS, possibly eFaculty and other current software applications).
• Ability to perform accurately in a detail-oriented environment

Required Qualifications

• Completion of a high school program, technical/ vocational program, or their equivalents
• Three years of related office work experience

Preferred Qualifications

• Bachelor’s Degree
• Minimum of two years demonstrated experience handling multiple work unit priorities
• Demonstrated proficiency in Word, Excel and PeopleSoft (CMS/FTS/CFS)
• Experience with higher education environment
• Demonstrated strong Customer Service experience
• Demonstrated knowledge of SJSU student services procedures 

Compensation

Classification: Administrative Support Coordinator II
Anticipated Hiring Range: $3,750/month - $4,300/month
Salary Range: $3,352/month - $5,639/month

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary .

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

• Resume
• Letter of Interest

All applicants must apply within the specified application period: September 16, 2021 through September 30, 2021 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Contact Information

University Personnel
jobs@sjsu.edu
408-924-2252

CSU Vaccination Policy

The CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement as a condition of employment. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu .



Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.

SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)

All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Equal Employment Statement

San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).

Advertised: September 16, 2021 (9:00 AM) Pacific Daylight Time
Applications close: