Patron Services Manager
Director, The Mendel Center
Full or Part-time:
This is a 40 hour per week, salaried/exempt position. Manages all
activities related to box office and front of house operations,
production support, and special event planning for theatrical
spaces and events. Ensures superior customer service at all points
of patron contact. Leads the box office staff by example,
demonstrating a well-developed sales mindset that drives ticket
sales and donations, and coaches box office staff to develop the
1. Manages all ticketing operations, including event management in
the Spektrix ticketing system, group sales, donor and sponsor
benefit fulfillment, and special ticket request fulfillment;
generation of reports and lists; manages special registrations
through Zoom and other web-based services as needed.2. Serves as
primary Front-of-House manager; oversees Box Office and volunteer
staff of 30-60 during events; makes operational decisions during
events regarding the safety, security, and satisfaction of 1500+
patrons; serves as Back-of-House manager and performs artist
services duties as needed.3. Front line supervisor of Mendel Center
Operations Box Office staff; hires, provides training, schedules,
and supports staff; serves as first point of escalation for patron
requests and concerns; manages payroll for Box Office staff.4.
Recruits and trains the 100+ member Mainstage volunteer corps;
manages and schedules volunteers for events and projects; serves as
a volunteer database administrator.5. Webmaster of The Mendel
Center website; manages, updates, and ensures the functionality and
accessibility of the site; maintains Mendel Center’s SharePoint
sub-site.6. Establishes and implements policies and procedures that
support high levels of patron service and operational efficiency.7.
Creates and distributes weekly, monthly, and other periodic reports
on business and accounting system compliance, website statistics,
ticket sales, and other revenue-generating activities.8. Tracks and
maintains inventory of concessions and box office supplies.
1. Performs other duties as assigned.
Under the general supervision of the Director, the Patron Services
Manager is responsible for delivering exceptional customer service
and support to patrons, donors, clients, visiting artists, and
sponsors. Through the oversight of the Box Office and participation
in venue rentals, fundraising, group sales, and advertising sales,
the Patron Services Manager supports revenue generation for
Associate’s degree required; Bachelor’s degree preferred. One to
three years of experience in event management, performing arts
management, or group sales/fundraising experience. Requires strong
customer services skills, attention to detail, written, verbal,
analytical, organizational, and interpersonal skills. Proficient in
MS Office Suite. Work is fast paced, with a multiplicity of details
and requires a flexible daily and weekly schedule. Must be
available to work variable schedule, including extended work days,
evenings, and weekends.
Special Instructions to Applicants:
College fully funds health insurance deductible.
Benefits immediately start first day of employment.
Official College transcripts required upon hire.
To apply, visit https://lmc.simplehire.com/postings/3832
About Lake Michigan College
Lake Michigan College is a community college in southwest Michigan.
We have three campuses --two of which are located ten minutes from
our namesake’s breathtaking shoreline.
Like other community colleges, we offer associate degrees,
certificates, and even a baccalaureate degree. But what sets us
apart from our peers is our seemingly limitless potential and our
people - people who care deeply about our region’s future and who
are committed to student success and exemplary educational
programs, strong alignments with both established and emerging
industries, and productive partnerships with the
communities we serve
Faculty and staff at LMC enjoy excellent benefits and a supportive
and friendly work environment. LMC recently received a Capital
Outlay grant from the State of Michigan and a new millage from the
southwest Michigan community, so the college’s facilities will be
getting innovative, sustainable upgrades in the next few years that
will contribute to the comfort, productivity and collaborative
environment for all employees.
Living in Southwest Michigan
Southwest Michigan attracts millions of tourists who come for our
and nationally acclaimed golf courses
many who visit, choose to stay for our
great schools, low cost of living, and high quality of
LMC’s main campus is nestled in a watery and wooded wildlife
sanctuary, yet it’s less than a half-day’s drive from major metro
areas including Chicago, Milwaukee, Detroit, and