The Division of General Internal Medicine is seeking
aPatient Service Coordinator/Medical Assistant who
will have dual responsibilities as both a Patient Service
Coordinator and Certified Medical Assistant to function in the
Internal Medicine practice at Green Spring
Specific Duties &
Coordinator Position Responsibilities:
- Offer friendly, courteous,
and confidential assistance to every patient to ensure that the
patient has a positive experience while at assigned
- Maintain accurate
information on each patient to facilitate the patient encounter.
Use automated systems to expedite patient scheduling,
pre-registration, check-in, and check-out. Work with others in a
- Schedule patients for
laboratory tests, medical examinations, and consultations. Relay
information to patients regarding preparation for laboratory tests
- Coordinate visits either
within the department or between several departments. Telephone and
interview patients and/or family members to obtain accurate
pre-registration information and to confirm appointments. Print and
mail directions, maps, fee schedules, and department specific
information to patients. Send medical questionnaire forms to
patients to obtain missing information. Verify and enter
pre-registration and insurance information into the computer system
and prepare daily printed schedules for designated areas. Obtain
and/or verify patient's demographic data by phone or in person.
Confirm appointments by telephone and/or mail. Fill vacancies due
- Obtain pre-certifications
as required by patients' health care insurers or managed care
providers. Register patients for clinical appointments using
computerized database. Inform patients of costs of care being
provided, and guide them to appropriate resources for further
information, guidance, or assistance. Arrange or assist in
arranging patient transportation.
- Answer phones and provide
routine information to callers. If a patient has to be admitted to
the hospital, take care of administrative tasks of admission so
that the patient may go directly to the floor.
- Review patient charges and
extract chargeable items. Collect time of service payments, issues
receipts, and prepare cash settlement records. Input diagnostic and
procedure codes to TAP system for computer billing. Discuss patient
charges, if appropriate, with patients and/or patients' families.
Work with available downtown and local support to evaluate
eligibility for alternative sources of financing such as Medicaid,
Patient Care Funds, loans or other payment sources. Refer patient
to appropriate office and ensure application for funds has been
made. Prepare patient's statement of charges and review with
- Assist with basic
insurance and third party queries and explain payment policies.
Mail lab and patient result letters, file, create and maintain
paper and electronic patient charts, provide accurate and timely
messages to MDs, fulfill HIPAA compliant ingoing and outgoing
medical records requests, manage incoming and outgoing faxes,
provide accurate appointment entry/check in/ check
Assistant Responsibilities: 50%
in the care of the patient, under the direct supervision of the
Physician and in collaboration with the healthcare
- Collects patient
information and assessment data. Obtains and records patient’s
vital signs: temperature, pulse, respirations, blood pressure,
weight and height. Reports assessment findings to practitioner, and
records on appropriate documentation forms in a timely manner.
Obtains additional data from patient and significant other based on
initial data collection. Performs chart review prior to clinic
visit to obtain historical data.
- Monitors patient status
recognizing and reporting abnormal findings or changes in
- Organizes patient care
activities based on assessment findings.
- Confirms and clarifies
written orders prior to implementation of delegated
- Maintains and uses
principles of aseptic techniques and infection control when
performing clinical duties and tasks.
- Under clinical
supervision, performs delegated procedures common to the specialty
area in a safe, effective, and efficient manner according to
Clinical Practice Policy and Procedures. (See attached skills
- Assists practitioner in
identified patient procedures/treatments/examinations,
(preparation, positioning, supplies, equipment). Proactively
problem-solves and identifies solutions to barriers to
- Appropriately obtains and
manages specimens, including: labeling, form completion, transport
to laboratories, and log maintenance. Performs quality control for
- Recognizes emergency
situations and implements emergency procedures according to clinic
guidelines. Administers first aid, CPR, and maintains emergency
equipment and supplies.
- Provides appropriate
patient education, health information materials and community
resource lists as directed, and maintains educational supplies.
Identifies patient’s need for additional information, and refers to
appropriate healthcare resources.
- Perform injections,
including but not limited to, flu, Hepatitis A, B, and
- Know how to administer
breath tests and capsules
- Take pre-visit vitals,
including but not limited to, weight, blood pressure,
- Obtain lab results, and
under MD guidance, does routine patient notification of
In close partnership with health care team, assures smooth and
efficient patient flow and clinical
Clearing the fax machine
and distributing documents appropriately
- Assists patients to exam
room and prepares patients for examination. Assists patients in
wheelchairs and stretchers with transfers to and from exam tables,
procedure tables, and scales utilizing proper body mechanics and
safety measures. Identifies patients with special
- Directs patients with
medical complaints who call or arrive to the clinic to the
patient’s physician and/or emergency room for
- Orders, stocks, and
maintains exam rooms and clinic areas with standard levels of
supplies, medications, linens, nourishments, forms and equipment.
Recognizes patient care trends affecting unit supplies and notifies
- Operates clinical
equipment according to equipment procedures including safety and
quality control checks. Checks clinic area and rooms for
malfunctioning equipment and general maintenance problems on a
regular basis. Reports findings to appropriate person or arranges
for repairs as required.
- Ensures that soiled linen,
needle containers and potentially infectious waste are
appropriately disposed and removed from the clinic and exam area
according to the infection control guidelines.
- Performs related and
delegated tasks, which includes requests for prescription refills,
taking and relaying messages, directing patient flow and running
- Works with healthcare team
to assure smooth and efficient patient flow and clinical operation.
Problem solves obstacles to throughput process and notifies manager
and patients of wait time.
- Assist with front desk
duties, including but not limited to-
- Requires High School
Diploma or GED, and completion of an accredited Medical Assistant
training program, such as courses provided through Medix, community
colleges, and/or vocational schools.
- Must have current
certification in CPR.
- Requires one year work
experience in a similar service oriented industry. Additional
education may be substituted for year of
Special Knowledge, Skills
- Requires successful
interpersonal and communication skills with patients, families,
physicians, and other health care team members in order to foster
optimal quality of outpatient care.
- Ability to use computer
keyboard functions to input and obtain data.
Classified Title: Patient
Service Coordinator/Medical Assistant
Role/Level/Range: ATO 40/E/02/OD
Starting Salary Range: $15.26 - $21.00/hr (commensurate with
Employee group: Full Time
Schedule: M-F 8:30-5:00
Exempt Status: Non-Exempt
Location: JH at Greenspring Station
SOM DOM General Internal Medicine
Personnel area: School of
candidate(s) for this position will be subject to a pre-employment
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additional provisions may apply depending on which campus you will
work. Your recruiter will advise accordingly.
physical for positions in clinical areas, laboratories, working
with research subjects, or involving community contact requires
documentation of immune status against Rubella (German measles),
Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and
documentation of having received the Tdap (Tetanus, diphtheria,
pertussis) vaccination. This may include documentation of having
two (2) MMR vaccines; two (2) Varicella vaccines; or antibody
status to these diseases from laboratory testing. Blood tests for
immunities to these diseases are ordinarily included in the
pre-employment physical exam except for those employees who provide
results of blood tests or immunization documentation from their own
health care providers. Any vaccinations required for these diseases
will be given at no cost in our Occupational Health
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JH at Greenspring
The successful candidate(s) for this position will be subject to a
pre-employment background check.
If you are interested in applying for employment with The Johns
Hopkins University and require special assistance or accommodation
during any part of the pre-employment process, please contact the
HR Business Services Office at firstname.lastname@example.org. For TTY
users, call via Maryland Relay or dial 711.
The following additional provisions may apply depending on which
campus you will work. Your recruiter will advise
During the Influenza ("the flu") season, as a condition of
employment, The Johns Hopkins Institutions require all employees
who provide ongoing services to patients or work in patient care or
clinical care areas to have an annual influenza vaccination or
possess an approved medical or religious exception. Failure to meet
this requirement may result in termination of employment.
The pre-employment physical for positions in clinical areas,
laboratories, working with research subjects, or involving
community contact requires documentation of immune status against
Rubella (German measles), Rubeola (Measles), Mumps, Varicella
(chickenpox), Hepatitis B and documentation of having received the
Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include
documentation of having two (2) MMR vaccines; two (2) Varicella
vaccines; or antibody status to these diseases from laboratory
testing. Blood tests for immunities to these diseases are
ordinarily included in the pre-employment physical exam except for
those employees who provide results of blood tests or immunization
documentation from their own health care providers. Any
vaccinations required for these diseases will be given at no cost
in our Occupational Health office.
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