Strategic Enrollment Tech Specialist, Strategic Enrollment Technology

Strategic Enrollment Tech Specialist (Information Technology Administrator/Analyst 1 – MR09 )

UTC Strategic Enrollment Technology

University of Tennessee, Chattanooga

Strategic Enrollment Technology Specialist is part of a team that provides support for the implementation and maintenance of numerous enrollment related software solutions at the University of Tennessee at Chattanooga, including but not limited to Customer Relationship Management (CRM) Database, career services software, academic advising software, and text/chat/email communications software. The position directly performs development, testing and training of the components of these solutions. The Strategic Enrollment Technology Specialist is responsible for assisting the campus community in usage of these solutions to further the strategic plan of the division and university. The position works under the direction of the Director of Strategic Enrollment Technology in an environment where high quality solutions and continuous service improvements are expected. This position serves as part of a team to facilitate better enrollment technology strategies that provide campus wide solutions. Offices served by this position range broadly across the institution. The Strategic Enrollment Technology team is a part of the Division of Enrollment Management and Student Affairs and is a vital link between the university's enrollment management objectives and the information technology capabilities.

Duties and Responsibilities

Project Management and Execution

Coordinate the introduction, management, building, research, execution and training of enrollment management software solutions to meet the needs of campus departments; and assist in providing training as needed for UTC to be able to maximize the ability of all the uses of the software solution through constant training and the rolling out of new functionality.

Ongoing, Daily Tasks

Coordinate the review of data integrations between enrollment software and work any outstanding issues in the data integrity and discrepancies; research and rectify data issues and work with the Director to improve processes; and participate in the Duplicate ID process for campus in the SIS system as well as the CRM under the direction of the Director of Strategic Enrollment Technology.

Customer Service/Technical Support

Provide back up to review and grant security access to supported software solutions; set up proper security groups, fields and shared views to allow for a secure database architecture; and serve as a secondary day-to-day technical and functional contact for offices, internal stakeholders, prospective students or customers in relation to supported software.

Benchmarking and Analysis

Analysis of supported software solutions effectiveness across multiple analysis platforms including Argos, Microsoft Dynamics/Analytics and Google Analytics to augment data driven decisions about enrollment and prospective student trends; and keep abreast of related technology advances & trends, "best-practices", and 3rd-Party solutions in student information systems and enrollment management and the potential for usage to enhance supported enrollment technology across campus.

The ideal candidate will possess the following:

• Good organizational skills
• Good interpersonal skills with functional office staff and other technical staff
• Strong time management skills and ability to multi-task with limited direction
• Ability to react quickly in a fast-paced, rapidly changing environment
• Strong technical analysis, problem solving and technical learning aptitude
• Strong ability to take ownership of assigned tasks and responsibilities
• Logical, clear and concise written and verbal communication skills
• Ability to work seamlessly within a team, as well as manage individual tasks
• Ability to take a leadership role on complex projects
• Ability to rely on experience and judgment to plan and accomplish goals
• Proven soft-skills, including the ability to share knowledge, resolve conflict, and create consensus

Review of applicants will begin on September 24, 2021 and continue until the position is filled. Applications received by this date will receive priority consideration.

Minimum Qualifications: Bachelor’s degree with preferred major in Education Administration, Business Administration, Computer Science or close equivalent; and two years of related experience in providing application support, data management, report development, and/or functional student services.

Preferred Qualifications: Master’s degree; experience working with enrollment technology support; experience working with an IT help desk; experience working in Customer Service within Higher Education; and experience with Admissions, Career Services, Advising or other enrollment management areas.

The University of Tennessee Chattanooga is an EEO/AA/Title VI/Title IX/Section 504/ADA/ADEA institution. All qualified applicants will receive equal consideration for employment and will not be discriminated against on the basis of race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, or protected veteran status.

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