Operations and Systems Manager

Position Information

Position Title Operations and Systems Manager Working Title Operations and Systems Manager Department 207110-Admissions Pay Rate $4176.50 FTE 1.0 FLSA Exempt Position Number 999730 Classification CJS13 Special Instructions to Applicants:
This is a full-time benefits-eligible position. Benefits include competitive salary; health, dental, vision, life insurance, AD & D, long-term disability; 3 weeks paid vacation per year; 3 weeks of accrued sick leave per year; 13 paid holidays; retirement; and generous education assistance for an employee, spouse and dependent children taking classes at UCM .

Completed UCM online application for employment required.
Incomplete applications will not be considered.
A review will begin immediately and continue until filled.
NOTE : A background check is required for the selected candidate of this position and any job offer is contingent on the results of this check.
The University of Central Missouri is an Equal Opportunity Employer and specifically invites applications from women, minorities, veteran status, and people with disabilities.

Working hours:
Monday-Friday 8:00 am -5:00 pm
Occasional nights and weekends Bargaining Unit No Work Location Warrensburg Campus Posting Date 09/02/2021 Closing Date Open Until Filled Yes Position Purpose
The CRM System Manager will be responsible for oversight, maintenance, and administration of CRM to various departments on campuses responsible for recruitment and retention of undergraduate students. This position serves as the liasion between end users and the vender as well as overseeing the day to day operations/management of the systems. This includes helping with workflow issues, training staff, managing rolls for staff in the CRM, creating/modifying email templates, developing enrollment management workflows, data management, application development, and application implementations. Education & Formal Training Bachelor's degree (Specify field(s) of study below) Other Education & Formal Training
Bachelor’s degree: Business, Database Management Computer Skills Word-Processing, Spreadsheet, Presentation, Desktop Publishing, Web Page Maintenance, Other - Computer Relationship Management preferred Experience
-Experience working with a CRM in higher education or content management system and relevant web application systems preferably with recruitment and admissions. Experience with SLATE a plus.
-Experience gathering, analyzing and interpreting data to produce reports.
-Demonstrated ability in Microsoft Excel and other report writing tools essential. Other Experience Licenses, Certificates, Registrations, & State/Federal Requirements of Position: Criminal History check Other Licenses, Certificates, Registrations, & State/Federal Requirements Special Skills, Abilities, and Knowledge: Attention to detail, Budget-related skills, Communication skills, including oral, written, and/or nonverbal, Knowledge of a University environment preferred, Human Relations/Interpersonal skills, Management and/or administration skills, Ability to manage multiple concurrent projects and meet deadlines, Maintain confidentiality Other Special Skills, Abilities, and Knowledge
-Mental skills, including concentration, memory, complex decision making, analytical thinking, and/or conceptual thinking
-Must be team player/individual contributor with the mind set to operate effectively in an ever changing environment
-Ability to perform work that is technical-oriented
-Ability to adapt quickly to changes in student needs, work assignments, and organizational structure
-Ability to handle confidential matters judiciously
-Ability to use independent judgement successfully to initiate and carry projects to completion
-Ability to plan, organize and implement assigned job responsibilities effectively Specify sensory abilities: Physical & Environmental Factors: Not Applicable Other Physical & Environmental Factors Lifting weight Special Working Conditions: Travel required, Irregular work hours, Professional appearance, Work in stressful conditions Other Special Working Conditions
Irregular work hours- requires some nights and weekends Ability to Keyboard No keyboarding test required. Special Qualifications: Other Special Qualifications Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * Do you understand that the university requires a background check for this position and that any job offer made to the selected candidate is contingent upon the results of this check?
   • Yes
   • No
2. * International students on an F1or J1 Visa are not eligible for this position due to Visa regulations. Are you a UCM student on an F1 or J1 Visa?
   • Yes
   • No
3. * Previous experience working with a Computerized Maintenance Management System (CMMS) or Customer Relationship Management (CRM) is preferred. Please describe any experience you have working with a CMMS/CRM system.
   
   (Open Ended Question)
   
   

Required Documents
Required Documents

1. Cover Letter
2. Resume

Optional Documents