Apple System Administrator

Working Title: Apple System Administrator Official Title: IS specialist Employment Class: Non-instructional Academic Staff FTE: 1.0 Compensation: $50,000 - $55,000 FLSA Status: Exempt Terms of Employment: Annual, Fixed Term Renewable Position Summary:

This position reports directly to the CTO, deploying and maintaining operating system configurations, software, and customizations used by IT Staff and the campus community. Work assignments require knowledge of server technologies, operating systems, configurations, and tools as well as understanding of basic network protocols.

UW Oshkosh provides a competitive benefits package for all benefit-eligible positions. Click here for more details.

Responsibilities

Integrates, identifies, troubleshoots, monitors, and resolves moderately complex, routine, and varied supported services, systems, network, and application problems according to established processes and procedures (50%)

1. Maintain and continually research best practices in infrastructure administration and automation.
   
   
2. Recommend changes to current and future implementation of technologies related to automation.
   
   
3. Consult with technical staff to determine appropriate technology solutions to meet unit needs.
   
   
4. Recommend specific hardware and software to meet unit needs.
   
   
5. Assist on the review of server-based policies for relevancy and current needs.
   
   
6. Participate in continuation of operations related to data centers and system recovery.
   
   
7. Package applications, create device profiles, and develop scripts to provide automated deployment of software and settings to end users.
   
   
8. Test new macOS releases to confirm current deployment solutions are sufficient.
   
   

Configures, maintains, upgrades, develops, and tests IT systems and services in alignment with industry best practices Runs, maintains, and operates technical systems and infrastructure (30%)

1. Manage permissions and authentication associated with shared resources.
   
   
2. Monitor and maintain day-to-day server operations including operating system updates, backups and malware protection.
   
   
3. Monitor and maintain server-related services, such as virtualization, file storage, and encryption.
   
   
4. Develop emergency backup and recovery procedures for institutional server configurations.
   
   
5. Coordinate the installation and maintenance of server updates with users and staff.
   
   
6. Diagnose and resolve complex problems as they relate to the institutional server infrastructure.
   
   
7. Maintain system documentation and communicate system changes to technology staff.
   
   
8. Maintain and ensure availability of centralized, decentralized and remote network services.
   
   
9. Follow change control standards and protocols to maintain reliability, redundancy, and security.
   
   
10. Maintain best practices and compliance for data protection and security of privileged/protected information.
    
    

C. General Administrative (20%)

1. Serves as a point of contact for internal and external stakeholders, identifies needs, provides solution options, and communicates issue updates and resolutions
   
   
2. Participates in the evaluation of new vendor software releases and impact. Documents and communicates system enhancements or changes
   
   
3. Assists with the planning and coordination of system resources, upgrades, security, implementations, and integrations
   
   
4. Inform the department leadership and team of automation issues.
   
   
5. Exchange ideas and acquire knowledge from local and remote colleagues.
   
   
6. Train staff members in the use of institutional infrastructure resources.
   
   
7. Maintain technical expertise through professional development.
   
   
8. Perform other work related tasks as assigned.
   
   
9. Participates on the implementation of small to medium technical projects as needed
   
   

Qualifications Required:

• High school diploma or equivalent at time of application.
  
  
• Strong knowledge of building and/or deploying operating systems and/or applications in the macOS platform.
  
  
• Demonstrated commitment to equity, diversity, and inclusion.
• Demonstration of experience with some of the following:
  
  
  • Using scripting for automation.
    
    
  • Deploying macOS to clients via automation.
    
    
  • Packaging applications, settings, and user defaults.
    
    
  • Using Terminal commands to create/manage macOS system and user settings.
    
    
  • Managing and deploying Volume Purchase Program (VPP) applications to iOS devices.
    
    

Preferred:

• Associate degree or higher in computer science, information systems, technology or a related experience.
  
  
• Experience using Bash, Python, Perl, Ruby etc.
  
  
• Experience with webserver configuration
  
  
• Experience creating and maintaining linux and/or unix server systems
  
  
• Knowledge of Apple School Manager to communicate with an MDM.
  
  
• Knowledge of Active Directory and macOS integration.
  
  
• Experience using Apple’s Profile Manager/JAMF/etc. to create mobileconfig profiles for both macOS and iOS management.
  
  
• Proficiency in the use of server administration tools such as Apple deployment toolkits and configuration software.
  
  
• Experience designing, planning, and managing complex server infrastructure environments.
  
  
• Experience working with server hardware configurations including redundant systems for memory, power, cooling and data storage
  
  
• Proficiency in server administration equivalent to a minimum of 2 years of experience
  
  
• Strong orientation to customer service for a diverse community.
  
  
• Ability to work in a team environment.
  
  
• Strong attention to detail and follow-through.
  
  
• Demonstrated communication skills both oral and written that are professional, effective, sensitive and clear.
  
  
• Certifications in related disciplines or technologies
  
  

To Apply:

Applicants must submit the following documents using the online application:

Cover letter, resume, and 3 professional references

For questions regarding your application and additional options to apply, contact Human Resources at recruitment@uwosh.edu or 920-424-1166.

The University of Wisconsin System is engaged in a Title and Total Compensation (TTC) project to redesign job titles and compensation structures. As a result of the TTC project, official job titles on current job postings may change in 2021. Job duties and responsibilities will remain the same. For more information please visit: wisconsin.edu/ohrwd/title-and-total-compensation-study/ .

Application Deadline:

TO ENSURE CONSIDERATION: Applications received by Sept 30th, 2021 are ensured full consideration. Applications received after that date may be given consideration at the discretion of the search committee. Application materials will be evaluated and the most qualified applicants will be invited to participate in the next step of the selection process. Incomplete and/or late application materials may not receive consideration.

If you have questions regarding this recruitment, or if you are not able to complete the application online due to a disability or system problem, please contact the Office of Human Resources.

Legal Notices:

AA/EO Statement
The University of Wisconsin Oshkosh (UWO) is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained faculty and staff. We strongly encourage women, minorities, people with disabilities and veterans to apply. UWO, in compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, does not discriminate on the basis of race, color, national origin, religion, sex, sexual orientation, gender identity/expression, disability, or protected veteran status.

DEI Statement
Diversity drives innovation, creativity, and progress. At the University of Wisconsin Oshkosh, the culture, identities, life experiences, unique abilities, and talents of every individual contribute to the foundation of our success. Creating and maintaining an inclusive and equitable environment is of paramount importance to us. This pursuit prepares all of us to be global citizens who will contribute to the betterment of the world. We are committed to a university culture that provides everyone with the opportunity to thrive.

Reasonable Accommodations
UWO provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability. If you need assistance or accommodation in applying because of a disability, please contact afaction@uwosh.edu or 920-424-1166. This job announcement and other material on this site will be made available in alternate formats upon request to an individual with a disability.

Confidentiality of Applicant Materials
UWO is a State agency and subject to Wisconsin's Open Records Law. UWO will not, however, reveal the identities of applicants who request confidentiality in writing except as may be required by Wisconsin's Open Records law. In certain circumstances, the identities of "final candidates" and/or the identity of the appointed applicant must be revealed upon request.

CBC & Reference Check Policy
All candidates for employment are subject to a pre-employment screening which includes a criminal background check, work authorization, and verification of education. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.

Work Authorization
The University of Wisconsin Oshkosh does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term.

Annual Security and Fire Safety Report (Clery Act)
For the UWO Annual Security and Fire Safety Reports (i.e., Clery Report), which includes statistics about reported crimes and information about campus security policies, see https://uwosh.edu/police/ , or call UWO Police Department, at (920) 424-1212 for a paper copy.