Catering Lead, RISD Dining

Job Summary

RISD has an immediate need for a full-time Catering Lead to support the Catering Manager and Assistant Catering Manager by completing a variety of administrative duties to meet the needs and interests of a creative and diverse community. Responsibilities include regularly following up with clients via phone and email, checking catering voicemail, and following through with all necessary replies and/or actions. The ideal candidate maintains composure, has a positive mindset and demonstrates consistent ability and passion for excellent hospitality and customer service.

This is both a team-oriented and independent opportunity working with people, providing a wide variety of administrative duties requiring excellent interpersonal skills and keen attention to detail and visual presentation.

RISD offers competitive wages and benefits, which include but are not limited to:

• Four (4) weeks of paid vacation
  
  
• Personal and sick time
  
  
• Robust medical, dental, and vision benefits
  
  
• Fully vested 403(b) retirement contributions after meeting eligibility requirements
  
  
• Paid Parental Leave
  
  
• Tuition Assistance and Tuition Remission programs
  
  
• 13 paid holidays
  
  
• RIPTA Transportation to and from work
  
  
• Free parking
  
  
• Meals at every shift
  
  

Essential Functions

• Perform a wide variety of administrative duties in a timely manner, including, but not limited to: answering phones, taking notes, maintaining client/vendor forms & files, and serving as a point-of-contact for questions relating to catering, while maintaining constant, cordial & open communication with clients and other staff/faculty.
  
  
• Process basic catering orders through a variety of mediums, including phone, e-mail and walk-in. Proactively retrieve orders from the Catering Online Ordering System. Print, organize, distribute and post orders on Catering production board as they occur.
  
  
• Maintain par levels and complete inventorying of various catering food items and supplies, including paper/plastic wares, beverages, and dry goods; place orders as approved by Catering Manager or Assistant Manager.
  
  
• Update, maintain and ensure the accuracy of a variety of website content, such as catering menus, pricing and online orders. Print menus for buffets and served events; create signage for events as applicable.
  
  
• Draft caterers schedule and truck schedule, as needed. Be first point of contact for caterers' questions, including mentoring, guidance and training.
  
  
• With an understanding of catering events and schedules, anticipate the need to and actively perform caterer duties and drive RISD catering vehicle, as needed.
  
  
• As assigned, serve as a primary contact for faculty and staff on- and off-site while at events; communicating in a professional manner during setup, service, presentation, and break-down, to ensure consistent high standards are met.
  
  

Required Knowledge/Skills/Experience

• A high school diploma and 3-5 years experience in fast-paced food service, event service, or catering environment.
  
  
• Prior experience in administrative office support, knowledge of word processing and spreadsheet software required.
  
  
• A valid driver’s license required.
  
  
• Must be able to maintain composure, display a positive demeanor, and demonstrate strong hospitality and customer service skills. Ability to communicate effectively with faculty, staff, students and discerning external clientele.
  
  
• Ability to work in a diverse community and to communicate effectively across differences and with members of a diverse team.
  
  
• Knowledge of the food industry and products and retail sales experience is preferred.
  
  

Union:

No

Work Schedule:

40 hours per week/12-months per year. Standard hours of operation are Monday-Friday, 8:30 am-4:30 pm. Evenings and weekends hours are required as needed.

All dining and catering staff is considered essential personnel to the school and are therefore required to attend work even when the school is closed.

Employment Status:

Regular, Full-Time

Grade:

05/PS

Documents Needed to Apply:

Resume

Cover Letter

Incomplete applications will not be considered. Please upload all required documents.

The successful candidate will be required to meet our pre-employment background screening requirements.

RISD recognizes diversity and inclusivity as fundamental to its learning community and integral to an art and design education. We welcome candidates whose experience has prepared them to contribute to our commitment to diversity and excellence. RISD is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity or expression, genetics, or any other protected characteristic as established by law.

For internal use only - Job Family:

Dining - Catering