Lead Network Operations Analyst

Lead Network Operations Analyst

Classification: Analyst/Programmer - Career
Department Name: Information Systems
Job Number: MB2021-PD2732
Status: Extended!Extended! Application screening begins on Friday, August 20, 2021.
Priority Screening Date: 08/19/2021
Recruitment Status: Extended! Application screening begins on Friday, August 20, 2021.

Position Description:
Powered by an inspiring Founding Vision Statement, California State University, Monterey Bay (CSUMB) is a mid-sized comprehensive baccalaureate and masters granting university whose staff and faculty help transform student lives through a focus on student success and engagement through project-based learning, service learning in its regional community, and the promotion of multicultural and global perspectives on and beyond campus. CSUMB is both a Minority Serving Institution (MSI) and an Hispanic Serving Institution (HSI) and has a vibrant, diverse student body of over 7,400 students. The university's Strategic Plan prioritizes inclusive excellence through recruiting and investing in the development of a diverse body of faculty, staff, and administrators. CSUMB's sustainability initiative is to be carbon neutral by 2030. The university's faculty and staff, many of whom live in the East Campus housing development, appreciate living and working so close to the shores of the beautiful Monterey Bay. As one of the 23 campuses in the California State University (CSU) system, CSUMB offers excellent benefits, including access to below market rate campus housing and competitive salaries for faculty and staff.
PURPOSE:
Under the direct supervision of the Director of Network Services, the Lead Network Operations Analyst is responsible for the technical integrity, installation, maintenance, management and operation of CSUMB's two data centers, and the daily tasking of the Network Operations Group. This position is the technical lead for the Server Group
ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:
System Administration and Support: Installs, configures, upgrades, maintains and operates the Network Operation Center equipment and systems. Implements backup and storage management procedures and tools for security, monitoring and tuning to ensure ongoing operation of all services. Completes assigned service requests for Network Operation Center resources, including installation/de-installation of operating system software, upgrades, adding peripherals and providing system and network configurations; refers to vendors and/or IT@CSUMB technicians for follow-up as appropriate.
Lead Responsibilities: Ensures the functional performance and health of all campus server and storage resources including Windows and Linux hosts in physical and virtual environments; operation and performance of the campus Active Directory Domain, Okta service and all associated authentication and authorization services.Provides day-to-day tasking and technical guidance of the Server Group and Run Desk. Monitors the network, data center services, servers, storage and associated components. Responds to alerts on system outages and coordinates and executes remediation. Supports the Network Services Director on strategy, tactics and design of data center maintenance and upgrades.
Customer Service Functions: Collaborates with the Director and other IT@CSUMB staff on the development of policies, practices and procedures to maximize best practices and cost-effective utilization of Network Operation Center services and products. Prepares documentation, FAQs, and other end-user materials for the IT@CSUMB Help Desk and the campus community, as appropriate. Evaluates customer needs for data center services and recommends proper application architectures and resources based on current technologies. Communicates effectively with faculty, students, staff, and vendors, as needed, regarding Network Operation Center issues.
Other Functions: Perform other job-related duties and special projects as assigned.

Knowledge, Skills and Abilities:
Knowledge of: system management and security/control procedures; structure development, features, operations, programming, and data access principles; data communication network architecture, configuration, protocols, and interfaces; operating systems and storage capacity, including ability to perform capacity planning. Ability to: identify and implement critical maintenance fixes and to isolate and correct malfunctions, including operating system and application problems; develop and execute disaster recovery plans; establish data security standards and procedures.

Minimum Qualifications:
To enter this classification, a basic foundation of knowledge and skills in applications programming and systems analysis and related programming support functions is a prerequisite. This foundation would normally be obtained through a bachelor’s degree, preferably in computer science or business, or equivalent training and applied experience. Foundation knowledge and skills for the Analyst/Programmer, depending on the position assignment, may include working knowledge of a specific industry standard applications programming language and knowledge of standard systems analysis techniques.

Specialized Skills:
A minimum of four (4) years of experience in Enterprise Information Technology are required. Knowledge and skills administering server operating systems, virtual environments and data center management tools along with a firm understanding of networking, cloud-based software, and today’s Saas technologies.

Ability to install, patch, update, maintain and troubleshoot Windows and Linux Operating Systems. Ability to code and document scripted solutions (Perl, bash). Experience with Windows Active Directory and Enterprise Identity Management and configuration principles and concepts are required. Working knowledge of role-based provisioning, Authentication and Authorization concepts, End-User Self-Service and SAML Saas application integrations is needed.

This position requires excellent interpersonal skills and the ability to communicate professionally and effectively.

Preferred Qualifications:
Familiarity with cloud services, concepts and technologies desired. Highly desirable: Demonstrated understanding of and commitment to CSUMB’s Vision.

Special Conditions of Employment:
SPECIAL CONDITIONS OF EMPLOYMENT & POSITION DESIGNATIONS:

All offers of employment are contingent upon the successful completion of a background check (including a criminal records check).

The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position will have a duty to report to the Campus Title IX Officer information pertaining to victims of sex discrimination, sexual harassment, sexual misconduct, dating/domestic violence, and stalking as required by CSU Executive Order 1095.
This position has been designated as a sensitive position with:

1. access to, or control over, cash, checks, credit cards, and/or credit card account information;
2. responsibility or access/possession of building master or sub-master keys for building access; and
3. access to and responsibility for detailed personally identifiable Level 1 confidential information about students, faculty, staff or alumni that is protected, personal or sensitive as defined in the CSU Information Security Data Classification Standards)
4. control over campus business processes, either through functional roles or system security access
   
   

May require occasional evenings and/or weekend work.
PHYSICAL ENVIRONMENT:

Office environment with standard equipment and tasks. Position requires working at a computer and desk for extended periods of time. May require travel between campus offices and off-campus locations.

There are components of this job which are deemed essential on campus. This position will primarily work on the main campus, with occasional work from home. This position requires working on campus with students. The health and safety of our students, faculty, and staff remain our highest priority. In the fall, students, faculty, staff, and the community can expect that masks will be required and that the appropriate degree of social distancing will be in place in all areas based on evolving guidance. Additionally, all students, faculty, and staff are encouraged to be vaccinated before coming to campus. All community members who work or attend class on campus should expect to participate in a random or periodic testing system. CSUMB will communicate more information about vaccination requirements and testing protocols when the details become available.

Compensation and Benefits:
POSITION INFORMATION:

· Type of Appointment: Full-Time, Probationary· Collective Bargaining Unit: Clerical & Administrative Support Services (CSUEU)· Anticipated Campus Hiring Salary: Low $7,000’s/month· CSU Salary Range · FLSA Status: Exempt

CSUMB offers a premium benefit package that includes outstanding vacation, health, dental & vision plans; a fee waiver education program; membership in the California Public Employees Retirement System (CalPERS); and 14 paid holidays a year. For more information, visit: CSU Benefits. Additionally, University Corporation at CSU Monterey Bay provides access to affordable campus housing based on availability, visit: Employee Housing.

How to Apply:
To apply, visit https://csumb.peopleadmin.com/postings/6517

APPLICATION PROCEDURE:

For full consideration, applicants must complete the required online application prior to the priority screen date found at csumb.edu/jobs. Application submissions received after the application screening date will be reviewed at the discretion of the University. Materials submitted become the property of CSUMB and will not be returned.

CSUMB is not a sponsoring agency for staff or management positions.

Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting University Personnel at (831) 582-3389. For computer/online access you may visit the Tanimura and Antle Family Memorial Library (map). All employees must be eligible for employment in the U.S.

GENERAL INFORMATION:

CSUMB hires only individuals lawfully authorized to work in the United States and is an E-Verify employer. In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State University, Monterey Bay Annual Security and Fire Safety Report is available at: https://csumb.edu/clery

CSUMB is a smoke and tobacco-free campus.

AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER:

CSUMB is an Equal Opportunity Affirmative Action employer seeking to recruit and support a broadly diverse community of faculty and staff. We value and celebrate diversity in all its forms and strive to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion. We consider qualified applicants for employment for their anticipated contributions and without regard to race, color, religion, national origin, age, gender, gender identity or expression, sexual orientation, genetic information, medical condition, pregnancy, marital status, veteran status, or disability.

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