Drexel is a comprehensive global research university ranked among
the top 100 in the nation. With over 24,000 students, Drexel is one
of America's 15 largest private universities. Drexel is one of
Philadelphia's top 10 private employers, and a major engine for
economic development in the region. Drexel has committed to being
the nation’s most civically engaged university, with community
partnerships integrated into every aspect of service and
The Financial Aid Counselor serves as the main administrative role
for the processing of federal, state and institutional financial
aid programs. The position requires the employee to gain an
in-depth knowledge of Title IV regulations, and all related
University policies and procedures needed to successfully assist in
the management of the University’s aid programs. The Counselor is
also responsible for providing excellent customer service to
students, parents and other campus partners such as Drexel Central,
the Office of the Bursar’s, etc. The position requires the ability
to help triage difficult student situations on the university’s
behalf, and the desire to work collaboratively with other offices
on campus to successfully resolve student cases.
- Learn and comply with current regulations for all federal,
state, and university financial aid programs.
- Support daily operations centered around the processing of
financial aid programs.
- Address financial aid incidents received through various
venues; e-mail, assigned by call center or by phone.
- Participate in internal office committees.
- Act as liaison with various university offices as
- Recommend and administer policies/procedures for the
administration of financial aid programs and the day to day
activities of the financial aid office.
- Review/Prepare financial aid correspondence in all venues when
- Give presentations before students, parents and outside groups
on the overall financial aid application process and program
- Understand and adhere to Drexel University’s compliance
standards as they appear in the Code of Conduct and Conflict of
- Other duties as assigned.
- Bachelor’s Degree
- Minimum of 1 year of experience of financial aid or related
experience in higher education.
- Working knowledge of the following financial aid systems
- Banner/Ellucian SIS, COD, NSLDS and PHEAA.
- Ability to work some evenings and weekends during the
- Excellent communication skills, both verbal and written, and
the ability to work with diverse students and families.
This position is classified as Exempt
with a salary grade of
For more information regarding Drexel’s Professional
Staff salary structure, https://drexel.edu/hr/career/ducomp/salstructure/
Special Instructions to the Applicant
Please make sure you upload your CV/resume and cover letter when
submitting your application.
Review of applicants will continue until a suitable candidate pool
Jul 27 2021 Eastern Daylight Time
Mar 5 2022 Eastern Standard Time