Assistant Director, Operations

About Drexel

Drexel is one of Philadelphia's top 10 private employers, a comprehensive global research university and a major engine for economic development in the region. With over 24,000 students, Drexel is one of America's 15 largest private universities. Drexel has committed to being the nation’s most civically engaged university, with community partnerships integrated into every aspect of service and academics.

Job Summary

The Assistant Director, Operations is an integral part of the Drexel Business Services (DBS) team and manages the operational facilities under DBS are, which include but are not limed to campus dining, housing, student centers and third space environments. This position provides ownership over the building functionality within their area(s), including but not limited to campus dining, residential facilities, Greek Housing, Creese Student Center, the Spiritual and Religious Life suite within the Intercultural Center, Korman Center, The Raymond G. Perelman Center for Jewish Life, and Ross Commons. This position will serve in an on-call support capacity. Ability and willingness to work a flexible schedule including nights and weekends as needed.

This position works with the operations team to maintain expectations, support process development and ensure quality. The ability to work closely with partners, particularly in University Facilities, Public Safety and Custodial Services is required to ensure that all Drexel Business Services facilities are maintained at a high standard. This position requires some non-traditional hours during peak operational periods. Additionally, this position may be called upon to represent the division at various University committees and meetings.

Drexel Business Services portfolio includes Campus Dining, the University Bookstores, DragonCard Services, the DragonDollars program, Parking Services, Student Centers, University Housing, Conference Services, Vending and Drexel University Online. It is the mission of Drexel Business Services to create vibrant campus and community destinations and deliver a variety of programs and services that are essential to recruiting and retaining today’s student and employee. Drexel Business Services is successful through teamwork, continuous improvement, collaborative internal and external partnerships and business acumen.

Essential Functions

• Perform routine inspections of the DBS facilities within their area(s) on a daily basis by walking all floors and recording information. Review daily reporting mechanisms and provide appropriate follow up – i.e. submit work orders, work with partner organizations, and/or reach out to staff to find a resolution. Monitor work orders and progress within area of responsibility. Regularly report updates to supervisor. Audit the work order management software on a quarterly basis to close out completed work.
• Administrative oversight for ordering through Drexel's online purchasing system, monitoring and reporting from the work order management software, and composing and sending email communications for scheduled maintenance work. Responsible for maintaining uniformity and updating Standard Operating Procedures.
• Collaborate with University Facilities in setting expectations related to the daily management of the DBS building operations. Manage processes that ensure follow-up to resolve reported issues. Maintain relationships and regular communication with University partners, including University Facilities and building occupants.
• Complete walking inspections (quality assurance checklists) of all service areas. Produce reports to document status and measure improvements and address deficiencies. Follow up with service providers on all issues discovered during quality assurance walks.
• Provide quarterly on-site support to move-in, term-switch, and move-out processes to include oversight of room, dining hall, and student center preparations during peak operational periods. This includes ownership of associated logistics in preparation for the aforementioned processes.
• Schedule and coordinate vendor access. Manage purchases and repairs of facility equipment and furniture, including meeting with vendors to enhance buildings/services as needed. Manage lifecycle of equipment in buildings.
• Act as logistical/operational leader for department on-call facility related crises.
• Other duties as assigned.

Required Qualifications

• Bachelor’s degree or equivalent work experience
• Minimum of 2 years of relevant experience

Physical Demands

• Typically standing, walking

Location

University City Campus – Philadelphia, PA

Additional Information

This position is classified as exempt with a salary grade of J. For more information regarding Drexel’s Professional Staff salary structure, https://drexel.edu/hr/career/ducomp/salstructure/

Special Instructions to the Applicant

Please make sure you upload your CV/resume and cover letter when submitting your application.

Review of applicants will begin once a suitable candidate pool is identified.

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Advertised:Sep 1 2021 Eastern Daylight Time
Applications close:Oct 2 2021 Eastern Daylight Time