Senior IT Support Specialist
- Employer
- Drexel University
- Location
- Pennsylvania, United States
- Salary
- Salary Not Specified
- Date posted
- Sep 10, 2021
Job Details
Drexel is one of Philadelphia's top 10 private employers, a comprehensive global research university and a major engine for economic development in the region. With over 24,000 students, Drexel is one of America's 15 largest private universities. Drexel has committed to being the nation’s most civically engaged university, with community partnerships integrated into every aspect of service and academics.
Job Summary
The Senior IT Support Specialist oversees technical support for teaching, learning, research, and administration at Drexel's Westphal College of Media Arts & Design. The Senior IT Support Specialist manages student employees to provide tier 1 IT services; provides timely and effective tier 2 IT services; refers tier 3 issues to appropriate team members and vendors as needed; and is responsible for Windows, macOS, and application management and deployments. The Senior IT Support Specialist also oversees operations and manages student employees for Westphal's Print Center to provide large-format print services for students.
Essential Functions
- Provides advanced Windows and macOS and application deployment and troubleshooting.
- Manages warranty services and vendor service calls as needed.
- Oversees tier 1 IT support, performs level 2 IT support via phone, walk-in, and help management system, and appropriately refers issues to tier 3.
- Oversees student workers to scale our team’s support bandwidth and capabilities.
- Oversees operations and student workers for the Westphal Print Center.
- Perform additional duties as assigned.
- A Bachelor's Degree in a related area of study is required.
- Five years of experience in the IT field is required.
- Acts collaboratively to provide timely and prompt turnaround for users.
- Uses excellent judgment when problem solving.
- High degree of professionalism, initiative, integrity, urgency, and motivation.
- Seeks out new responsibilities, generates new ideas, and practices self-development.
- Clearly and effectively expresses ideas and thoughts (verbally and in writing).
- Must be an active listener.
- University City.
- This position is classified as exempt with a salary grade of K. For more information regarding Drexel’s Professional Staff salary structure, https://drexel.edu/hr/career/ducomp/salstructure/
- Please make sure you upload your CV/resume and cover letter when submitting your application.
Applications close:Oct 11 2021 Eastern Daylight Time
Company
Founded in 1891 in Philadelphia, Drexel is a comprehensive global R1-level research university with a unique model of experiential learning that combines academic rigor with one of the nation’s premier cooperative education programs.
Drexel University is an urban research university that integrates education, scholarship, diverse partnerships, and our global community to address society’s most pressing challenges through an inclusive learning environment, immersive experiential learning, external partnerships, transdisciplinary and applied research, and creative activity. We prepare graduates of diverse backgrounds to become purpose-driven professionals and agents for positive change
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