Student Success System/Business System Analyst
- Employer
- Metropolitan Community College
- Location
- Missouri, United States
- Salary
- Salary Not Specified
- Date posted
- Sep 10, 2021
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Job Details
Position Information
Career Opportunity Number 21-133 Position Title: Student Success System/Business System Analyst Location Administrative Center Position Type: Full-Time Class Category Classified Staff Job Open Date 09/10/2021 Job Close Date 09/24/2021 Open Until Filled No Initial Screen Date: 09/27/2021 Minimal Qualifications:
· Bachelor’s degree;
· 1 year of experience implementing, using or supporting success systems. Preferred qualifications:
Preference will be given to individuals who possess :
Normally scheduled Monday through Friday; however, may be required to work other shifts to include evenings and/or weekends. Schedule subject to change based upon department needs. Compensation $52,472 Special Instructions to Applicants
PLEASE NOTE :
* Cover letter, resume, and transcripts are required and must be attached to the online application in order to receive any consideration.
* Interviews will be conducted by a hiring committee. Class Summary
Metropolitan Community College is the oldest and largest public institution of higher learning in Kansas City, Mo. MCC currently offers over 120 associate degree and certificate programs; on campus, online or a combination of both. MCC employees are committed to providing equal opportunity for all persons regardless of age, creed, race or gender.
Metropolitan Community College is an Equal Employment Opportunity employer that prohibits discrimination or harassment of any person on the basis of race, color, religion, sex, sexual orientation, gender identity, age, birth, ancestry, national origin, or disability. EOE /M/F/Vets/Disabled
Incumbents configure, set-up, test, and document various student success systems for assigned functional areas, analyze and implement technological solutions to improve business processes, and provide trainings and support to end users. Typical Essential Duties
· Develops, coordinates, and performs software testing; enters/extracts information into/from and maintains software systems; designs and updates queries; implements software modifications; tests business process improvement after changes to software systems and applications have been implemented; and ensures system integrity.
· Researches and analyzes new software systems and technologies, as well as current and new business processes to improve performance, data quality, and ensure operational efficiency.
· Communicates with and provides general and technical support and training to end users on new system and other business processes; work may involve answering questions; and diagnosing and troubleshooting software problems, to include analyzing data requirements, researching data availability, implementing access methods; and developing and implementing solutions utilizing alternative methods and procedures.
· Prepares, updates, and maintains general and technical reports and records; product, process, and training documentation; process calendars; and other documentation and materials; work may involve utilizing online systems and databases; researching, compiling, and analyzing complex information; and making and implementing recommendations based on findings.
· Serves as a liaison and coordinates with end users, staff, the IT department, and other internal and external personnel, departments, and agencies to troubleshoot issues, communicate general and technical information, and facilitate assigned and other departmental operations.
Knowledge
· Basic knowledge of student success systems, higher education advising and career services practices;
· Working knowledge of running existing queries using PS Query tool or SQL ;
· Knowledge of principles, practices, protocols and methods of institutional computing applications;
· Knowledge of principles, practices and techniques of facilitating process analysis;
· Knowledge of methods and techniques of collecting, analyzing and interpreting business processes;
· Knowledge of principles, practices and methods of business process reengineering;
· Knowledge of principles and applications of critical thinking and analysis;
· Knowledge of best practices, trends and emerging technologies;
· Knowledge of principles and methods of qualitative and quantitative research;
· Knowledge of applicable federal, state and local laws, codes, regulations (based on assignment);
· Knowledge of customer service principles;
· Knowledge of modern office technology; Skills
· Skilled in diagnosing problems, determining business issues and developing and implementing solutions;
· Skilled in documenting process workflow and analyzing complex data;
· Skilled in assessing needs and identifying solutions;
· Skilled in reading, analyzing, evaluating, interpreting and summarizing written materials and statistical data;
· Skilled in researching industry trends, solutions and best practices;
· Skilled in compiling, sorting and articulating issues and recommendations;
· Skilled in gathering data, analyzing findings and applying logic and reason;
· Skilled in business math computations;
· Skilled in interpreting and applying applicable laws, codes, regulations and standards (based on assignment)
· Skilled in providing customer service
. Skilled in utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, and others sufficient to exchange or convey information. Positions Supervised Physical Requirements
Positions in this class typically require: feeling, grasping, hearing, fingering, reaching, repetitive motion, standing, talking, visual acuity, and walking. The work is sedentary work which requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly. Licensing Requirements
None. Supplemental Questions
Required fields are indicated with an asterisk (*).
Required Documents
Career Opportunity Number 21-133 Position Title: Student Success System/Business System Analyst Location Administrative Center Position Type: Full-Time Class Category Classified Staff Job Open Date 09/10/2021 Job Close Date 09/24/2021 Open Until Filled No Initial Screen Date: 09/27/2021 Minimal Qualifications:
· Bachelor’s degree;
· 1 year of experience implementing, using or supporting success systems. Preferred qualifications:
Preference will be given to individuals who possess :
- Master’s degree
- Experience with Starfish/ EAB or other student success systems
- Experience with Handshake or other career services systems
- Technical experience with enterprise level, multi-user applications
- Experience with college advising and degree planning
- Experience with college persistence/retention initiatives
- Experience with college career services
- Knowledge of student services business practices
- Project planning experience
- Strong communication skills
- Demonstrated ability to establish and maintain a professional working relationship with a wide variety of individuals coming from diverse backgrounds
- Strong computer skills, including Microsoft Office proficiency, familiarity with web delivery tools
- Experience utilizing systems to generate reports for end users and administration
Normally scheduled Monday through Friday; however, may be required to work other shifts to include evenings and/or weekends. Schedule subject to change based upon department needs. Compensation $52,472 Special Instructions to Applicants
PLEASE NOTE :
* Cover letter, resume, and transcripts are required and must be attached to the online application in order to receive any consideration.
* Interviews will be conducted by a hiring committee. Class Summary
Metropolitan Community College is the oldest and largest public institution of higher learning in Kansas City, Mo. MCC currently offers over 120 associate degree and certificate programs; on campus, online or a combination of both. MCC employees are committed to providing equal opportunity for all persons regardless of age, creed, race or gender.
Metropolitan Community College is an Equal Employment Opportunity employer that prohibits discrimination or harassment of any person on the basis of race, color, religion, sex, sexual orientation, gender identity, age, birth, ancestry, national origin, or disability. EOE /M/F/Vets/Disabled
Incumbents configure, set-up, test, and document various student success systems for assigned functional areas, analyze and implement technological solutions to improve business processes, and provide trainings and support to end users. Typical Essential Duties
· Develops, coordinates, and performs software testing; enters/extracts information into/from and maintains software systems; designs and updates queries; implements software modifications; tests business process improvement after changes to software systems and applications have been implemented; and ensures system integrity.
· Researches and analyzes new software systems and technologies, as well as current and new business processes to improve performance, data quality, and ensure operational efficiency.
· Communicates with and provides general and technical support and training to end users on new system and other business processes; work may involve answering questions; and diagnosing and troubleshooting software problems, to include analyzing data requirements, researching data availability, implementing access methods; and developing and implementing solutions utilizing alternative methods and procedures.
· Prepares, updates, and maintains general and technical reports and records; product, process, and training documentation; process calendars; and other documentation and materials; work may involve utilizing online systems and databases; researching, compiling, and analyzing complex information; and making and implementing recommendations based on findings.
· Serves as a liaison and coordinates with end users, staff, the IT department, and other internal and external personnel, departments, and agencies to troubleshoot issues, communicate general and technical information, and facilitate assigned and other departmental operations.
Knowledge
· Basic knowledge of student success systems, higher education advising and career services practices;
· Working knowledge of running existing queries using PS Query tool or SQL ;
· Knowledge of principles, practices, protocols and methods of institutional computing applications;
· Knowledge of principles, practices and techniques of facilitating process analysis;
· Knowledge of methods and techniques of collecting, analyzing and interpreting business processes;
· Knowledge of principles, practices and methods of business process reengineering;
· Knowledge of principles and applications of critical thinking and analysis;
· Knowledge of best practices, trends and emerging technologies;
· Knowledge of principles and methods of qualitative and quantitative research;
· Knowledge of applicable federal, state and local laws, codes, regulations (based on assignment);
· Knowledge of customer service principles;
· Knowledge of modern office technology; Skills
· Skilled in diagnosing problems, determining business issues and developing and implementing solutions;
· Skilled in documenting process workflow and analyzing complex data;
· Skilled in assessing needs and identifying solutions;
· Skilled in reading, analyzing, evaluating, interpreting and summarizing written materials and statistical data;
· Skilled in researching industry trends, solutions and best practices;
· Skilled in compiling, sorting and articulating issues and recommendations;
· Skilled in gathering data, analyzing findings and applying logic and reason;
· Skilled in business math computations;
· Skilled in interpreting and applying applicable laws, codes, regulations and standards (based on assignment)
· Skilled in providing customer service
. Skilled in utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, and others sufficient to exchange or convey information. Positions Supervised Physical Requirements
Positions in this class typically require: feeling, grasping, hearing, fingering, reaching, repetitive motion, standing, talking, visual acuity, and walking. The work is sedentary work which requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly. Licensing Requirements
None. Supplemental Questions
Required fields are indicated with an asterisk (*).
- What is the highest level of education you have as conferred
through an official transcript?
- Have not completed High School/GED
- High School/GED
- Associate's degree
- Bachelor's degree
- Master's degree
- Doctorate degree
- How many years of experience you have in implementing, using or
supporting success systems?
- Less than one (1)
- One to three years
- How did you learn about this position?
- Academic Keys
- Chronicle of Higher Education
- Craigslist
- Diverse Issues in Higher Education
- Dos Mundos
- Employee referral
- HigherEdJobs
- Jobs.mo.gov
- Indeed
- Inside Higher Ed
- Kansas City Call
- Kansas City Globe
- Kansas City Hispanic News
- MCC Website
- Monster
- Other Source
Required Documents
- Cover Letter
- Resume
- Transcript 01
- Transcript 02
- Transcript 03
- Transcript 04
- Transcript 05
- Other Document 01
- Other Document 02
Company
Metropolitan Community College, founded in 1915 as the Kansas City Polytechnic Institute, is the oldest public institution of higher learning in Kansas City, MO. We are proud of our history as the first community college established in Missouri and one of the first colleges in the country to award an associate degree.
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