IT PROFESSIONAL II

Job no: 240799-US
Work type: Partial Remote, Staff Full or Part Time, Staff-Full Time, Staff-Part Time
Department: SMPH/FAMILY MED/INFO SYS
Location: Madison
Categories: Health Care, Medical, Social Services, Information Systems/Technology



Position Summary:

The IT Professional II provides tier-1 technology support within the ITS End-User Services Team for multiple sites within the Department of Family Medicine and Community Health (DFMCH), and coordinates delivery of services to department customers. This position reports to and works under the general supervision of the IT Manager and requires a broad knowledge of general IT concepts, principles, practices, and techniques and expertise spanning multiple technologies across data network, file server, hardware, mobile technology, cloud-based systems, and software platforms. Other primary responsibilities of this position include IT equipment procurement and inventory maintenance. In addition, the IT Professional will provide general assistance and backup support for other DFMCH ITS staff members, focus on supporting the operational needs, education priorities, and research mission of the department, and perform other miscellaneous projects.

If you're looking for an exciting position in IT and have a passion for working in higher education and healthcare, this may be the position for you.

The School of Medicine and Public Health has a deep and profound commitment to diversity both as an end in itself but also as a valuable means for eliminating health disparities. As such, we strongly encourage applications from candidates who foster and promote the values of diversity and inclusion.

Position Duties:

List of Duties

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion

Degree and Area of Specialization:

No Degree Required.

Minimum Years and Type of Relevant Work Experience:

- Minimum one year of basic Help Desk/Information Technology service desk experience required.
- Knowledge of Microsoft Desktop operating systems: Windows 10 and Windows 7 required.
- Expert knowledge in troubleshooting and repairing PC computer hardware and software required.
- Expert knowledge in troubleshooting, installing, and use of Microsoft operating systems and use of Microsoft Office applications such as Word, Excel and PowerPoint required.
- Experience with Apple-based computers and IOS (iPads and iPhones) devices required.

Preference will be given to candidates with the following experience:
- Strong and effective communication skills, both oral and written.
- Ability to work as a member of a team and ability to establish and maintain relationships with management and staff.

Prefix assignment determined by years of relevant work experience.

A minimum of 7 years of experience is required for an appointment at the senior level.

Additional Information:

To see the principal duties of this position, please click on the "List of Duties" link above.

We prefer to fill this position full-time at 100% FTE.

The successful applicant will be responsible for ensuring eligibility for employment in the United States on or before the effective date of the appointment. University sponsorship is not available for this position.

Please be aware that successful applicants are responsible for ensuring their continuous eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without the need of employer sponsorship) on or before the effective date of appointment. This position is an ongoing position that will require continuous work eligibility. If you are selected for this position you would have to provide proof of work authorization and eligibility to work.

Travel is required. Must provide own transportation or a valid driver's license and eligibility for Car Fleet usage is necessary.

Department(s):

A532002-MEDICAL SCHOOL/FAMILY MED/INFO SYS

Work Schedule:

This position is expected to work from 8:00 am to 5:00 pm Monday through Friday; evening or weekend hours may be required.

This position requires some work to be performed in-person, onsite, at a designated campus work location. Some work may be performed remotely, at an offsite, non-campus work location.

Appointment Type, Duration:

Ongoing/Renewable

Salary:

Minimum $20.15 HOURLY
Depending on Qualifications

Instructions to Applicants:

To apply for this position, please click on the "" button. You will be asked to upload a resume and cover letter as a part of the application process. Please ensure that the resume and cover letter address how you meet the minimum/preferred qualifications for the position. You will also be asked to provide three professional/supervisor references during the application process. References will not be contacted without prior notice.

Contact:

Paige Neumeyer
paige.neumeyer@fammed.wisc.edu
608-890-1740
Relay Access (WTRS): 7-1-1 (out-of-state: TTY: 800.947.3529, STS: 800.833.7637) and above Phone number (See RELAY_SERVICE for further information. )





Official Title:

IS NETWORK SUP TECH E(13701) or IS NETWORK SUP TECH I(13702) or IS NETWORK SUP TECH S(13703)

Employment Class:

University Staff-Ongoing

Job Number:

240799-US

The University of Wisconsin is an Equal Opportunity and Affirmative Action Employer. We promote excellence through diversity and encourage all qualified individuals to apply.

If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website: https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/

The University of Wisconsin-Madison is engaged in a Title and Total Compensation (TTC) Project to redesign job titles and compensation structures. As a result of the TTC project, official job titles on current job postings may change. Job duties and responsibilities will remain the same. For more information please visit: https://hr.wisc.edu/title-and-total-compensation-study/ .

Employment will require a criminal background check. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department .

Applications Open: Sep 10 2021 Central Daylight Time
Applications Close: Sep 24 2021 11:55 PM Central Daylight Time