Academic Technology Specialist

Posting Details



Job # 037464 Department Code 21901-5040 Department Information Studies-Dean Job Title Academic Technology Specialist Location Syracuse, NY Pay Range Commensurate with Experience Staff Level S5 FLSA Status Exempt Hours
Standard University business hours

8:30am – 5:00pm (academic year)

8:00am – 4:30pm (summer)

Hours may vary based on operational needs. Job Type Full-time Campus Syracuse, NY Unionized Position Code Not Applicable Job Description
As a member of the iSchool’s Technology services group the Academic Technology Specialist is a part of a team responsible for providing solutions to end user technology requirements, problem resolution, training, and support for our academic, administrative and research areas. The person in this position will have a focused responsibility supporting the academic needs of the school to include classroom and conference room technology, computer labs and computer-based laboratory exercises for various courses. This position requires close association with faculty, staff, and students to be performed in a professional and courteous manner. Qualifications
A Bachelor’s degree or equivalent combination of education and experience is required. A minimum of two years direct hands-on experience with relevant technologies is also required.
Knowledge and Experience should include the majority of and is not limited to the following:
Advanced technical experience with desktop/laptop hardware, associated operating systems (Windows/Mac/Linux) and major application suites.
Advanced technical experience with server and networking equipment and their associated operating systems (Windows/Mac/Linux), services ( DNS, DFS, Microsoft SQL server, LDAP, and Web 2.0 applications) and interfaces.
Demonstrable understanding (installation/configuration/troubleshooting) of various server and network-oriented technologies such as SAN, NAS, RAID, Clustering, Load-balancing, Virtualization, Firewalls, and Wireless LANs.
Thorough knowledge of virtualization concepts and best practices.
Advanced technical experience and understanding of Directory administration, including but not limited to Account Management, NFS, Group Policy, User Profile management, Printing, mobile device management, and Application Deployment.
Demonstrable knowledge of at least one major programming and scripting language or at basic server-side scripting and task automation, PowerShell preferred. Job Specific Qualifications
Excellent organizational skills and the ability to multi-task, evaluate and delegate tasks in a busy service environment is essential.
This person must take ownership of delivering reliable technology solutions including their supporting systems for the academic needs of the school while maintaining and seeking ways to improve the service for the future. The person in this position must keep documentation current and accurate for the various solutions, inventories, training documents and intranet content.
Effective communication skills are essential to converse with both technical and non-technical users. Responsibilities
Administration of virtualized environments to support the many hosted computer-based laboratory exercises.

Planning, configuration, and maintenance of new and used desktop, laptop workstations, A/V and
other technology related equipment in classrooms, labs, and conference spaces as well as ancillary spaces.

Consulting with faculty and professors of record to develop and maintain/keep current computer-based laboratory exercises for various courses.

Responsible for comprehensive technology security best practices. Physical Requirements Tools/Equipment Application Instructions
In addition to completing an online application, please attach a resume and cover letter. About Syracuse University
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and nearly 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit www.syracuse.edu. About the Syracuse area
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal. EEOC
Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities. Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members. Commitment to a Diverse and Inclusive Campus Community
Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity. Quick Link https://www.sujobopps.com/postings/88747 Job Posting Date 09/08/2021 Application Deadline Full Consideration By Job Category Staff Message to Applicants