Dispatcher

Status: Non-Exempt

Classification: Full Time

Purpose: Under the immediate supervision of the Lieutenant, Sergeant, or on-duty supervisor, this person is responsible for providing various receptionist type duties, support, dispatch, and switchboard services to the University and Campus Police Department.

Duties:

• Greet visitors, notify offices/residents of arrival
• Answer/transfer phone calls
• Provide directions/other information
• Document/distribute messages via e-mail
• Communicate phone problems to ISS
• Receive incoming calls for Campus Police
• Maintain radio contact with Officers
• Monitor surveillance cameras
• Contact County 911 center with emergency information
• Read fire alarm panels
• Overnight guest registration
• Students guest check in and out
• Monitor master key for RAs
• Other duties as assigned by the Supervisor that contributes to a team effort by welcoming new and different work requirements; exploring new opportunities to enhance the services of the Campus Police Department and helping others to accomplish job results as needed.

Primary Contacts: Students, staff, guests

Supervision Exercised: None

Supervision Received: Immediate supervision - Lieutenant, Sergeant, or on-duty Supervisor

Qualification

A demonstrated ability and commitment to diversity, equity, and inclusion.

Education: High School Diploma

Experience: 1-year related experience preferred

Specialized Training: Able to use two-way radios, telephones, fax machines, copy machines, and monitor video cameras or any combination of education, experience, or training that provides the required knowledge, skills, and abilities to perform a task related to this position.

Skills/Attributes:

Customer Service:

• Provide exceptional service in all responsibilities and interactions while demonstrating versatility in handling people and situations.
• Adapt willingly and quickly to changing priorities, responsibilities, and students, staff, or customers’ needs and expectations and be able to identify and anticipate the needs of individual customers.
• Demonstrate an ability to recognize, appreciate and serve culturally diverse populations and other special needs, customers.
• Demonstrate an enthusiastic approach to duties.

Teamwork:

• Collaborate with others and help make staff a cohesive group.
• Communicate, cooperate and collaborate with other staff members to achieve Department goals.
• Willing to assist with various responsibilities within the Police Department, as needed.

Communication:

• Develop and nurture an effective, productive, and respectful rapport and working relationship with students, staff, and guests while maintaining an appropriate level of professionalism.
• Demonstrate strong interpersonal and organizational skills.
• Be courteous and respectful.
• Demonstrate strong written, telephone, and electronic communication skills.
• Communicate information clearly and concisely and listen well to others.

Accuracy:

• Maintain a high level of accuracy, consistently reviewing work to detect errors, oversights, and omissions

Initiative:

• Take immediate and independent action when necessary assuming initiative for creative problem-solving.
• Accomplish tasks with follow-through to completion.

Technical:

• Must be proficient in Microsoft Office.
• Must be able to use the current video camera system once trained.
• Must be able to use a two-way radio system to dispatch and communicate with on-duty staff.

Work Environment/Physical Demands:

• Long periods in a seated position.
• Extensive customer contact.
• Multiple concurrent tasks with service interruption.
• Confidentiality
• Computer data input.

To apply, please upload the cover letter, resume, and contact information with three professional references via Paycom.
A review of resumes will begin immediately and continue until the position is filled.
Please click here to review the University's Non-Discrimination Policy.
Mount St. Joseph University is an Equal Opportunity Employer