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Student Account Services Representative (part time)
Student Account Services
Regular, Regular, Regular
4.0-4.5 hrs per day M-F
Requires minimal additional hours as needed to cover vacations/sick
and each semester start-up.
Hours per Week
20-22 hrs per week
Months per Year
Commitment to Inclusive Excellence
Northern Kentucky University is an Equal Opportunity/Equal
Access/Affirmative Action institution. We embrace inclusiveness,
equity, and global awareness in all dimensions of our work and seek
excellence through diversity among our students, administrators,
faculty, and staff. Application by members of diverse groups is
Purpose of Position
Provide and maintain seamless exemplary customer service, resulting
in improved customer satisfaction.
Independently triage complex student inquiries/issues based on a
deep understanding of all Student Account Services functions as
well as cross-divisional student service functions (including
All-card, Housing, Financial Aid, Registrar, Admissions etc.) that
impact the customer services we provide.
Assess the necessary services required to resolve the student
inquiries/issues and provide specific point of contact referrals
for students requiring additional support from other student
Provide responsible, non-routine, independent office support
functions involving in depth customer service, account
reconciliation, cashiering, record-keeping, billing/payments,
departmental deposits, and data entry. Communicate and perform
duties in a manner that provides excellent customer service and is
responsive to customer needs.
Serve as a ‘resource consultant’ for office staff and other
internal and external customers.
1.Excellent customer service skills. Sound understanding and
practice of exemplary customer service.
2.Exercise professional judgment.
3.Assist students in determining methods of payment.
4.Review and process outstanding receivables.
5.Independently prepare, maintain and/or interpret various records,
correspondence, documents and files.
6.Investigate, develop, recommend, implement, and/or revise
University procedures relating to specific area(s).
7.Maintain in-depth knowledge of applicable state and federal laws,
regulations and University policies and serve as a ‘resource
consultant’ for office staff and other internal and external
customers; maintain confidentiality.
8.Contribute to the creation and maintenance of department
9.Sound understanding and practice of basic accounting
10.Ability to reconcile student accounts, vault, and process daily
11.Independently analyze special requests and considerations and
make determination and give authorization.
12.Provide assistance in a variety of complex duties to explain the
recalculation and/or revision of student aid awards. Receive,
receipt and record external scholarship funds, assist in student
payment plan arrangements, serve as University liaison to various
state and federal agencies, monitor and analyze billing processes,
explain estimate financial aid totals, authorize payments and
reconcile various reports and deposits. Troubleshoot computer
software and payment system issues when applicable.
13.Answer phones/respond to office emails/monitor and respond to
customer service chat rooms.
14.Investigate issues, research and compile data, prepare reports,
resolve and respond to discrepancies and customer problems. Refer
customers to other staff when needed.
15.Routinely handle confidential information. Assist coworkers,
customers, etc with sensitive issues or decisions.
16.Authorize approvals, exceptions, payments, etc within assigned
scope of responsibilities.
17.Monitor release of information.
18.May be assigned to act as departmental liaison with other
University departments and external contacts.
19. Maintain monthly department calendar.
20.Other duties as assigned.
To perform this job successfully, an individual must be able to
perform each primary responsibility satisfactorily. The
requirements listed below are representative of the knowledge,
skill, and/or ability required.
Plan, organize and make sound judgments and decisions. Utilize the
rules of proper grammar, correct spelling and punctuation, and
proper arrangement of information.
Perform mathematical functions and advanced bookkeeping,
accounting, record-keeping with accuracy with close attention to
Communicate effectively with a diverse customer population.
Use computer software, reporting tools and systems.
Operate a variety of office machines and equipment.
Meet deadlines, demonstrate excellent organization and analytical
Understand and maintain current knowledge of special terminology
Ability to interview, hire, direct, and train lower level
Two years of full-time higher education administrative service(s)
Experience in customer service with working knowledge of state and
federal regulations required.
Knowledge of FERPA, FA, PCI, Gramm-Leach-Bliley, NACHA ), SAP SLCM
modules, ProSam Financial Assistance Software preferred.
Understanding of banking or financial transactions required.
May require working with computer technical personnel to resolve
Any equivalent combination of education, training and experience,
which provides the required knowledge, abilities and skills, may be
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
A MINIMUM OF 3 REFERENCES REQUIRED .
Any candidate who is offered this position will be required to go
through a pre-employment criminal background check as mandated by
Job Open Date
Job Close Date
Open Until Filled
Is this an internal only posting?
Required fields are indicated with an asterisk (*).
Documents Needed to Apply
- * What relevant job related experience can you bring to this
(Open Ended Question)
- * What is the highest level of education attained?
- High School Diploma
- Associates Degree
- Bachelors Degree
- Masters Degree
- * For the most part, the anticipated working schedule for this
position will be 4-4.5 hrs per day, Monday - Friday with likely
working times of 10am - 2pm or 11am - 3pm with additional hours as
additional coverage is needed. Are you flexible enough to able to
meet this schedule?
- * Please briefly explain you customer service experience.
(Open Ended Question)
- * Do you have any accounting or finance experience? Please
(Open Ended Question)
- Cover Letter/Letter of Application