Office Coordinator

About Salve Regina University:

Salve Regina University, ranked as one of the most transformative colleges in the United States by Money Magazine, is a comprehensive Catholic University located in the scenic coastal community of Newport, Rhode Island. The University's commitment to academic success and personal discovery extends beyond its historic campus into a dynamic world where the application of higher thinking and skill are most valued. Salve Regina offers bachelor's and master's degree programs, graduate certificates, and doctoral programs in humanities, international relations and nursing. Enrollment includes more than 2,600 undergraduate and graduate students from across the U.S. and around the world.


Job Description:

BASIC FUNCTION:

The Office Coordinator for the Academic Center for Excellence (ACE) provides reception and administrative support for ACE, Disability Services and the Office of Academic Advising as needed. This is a full-time, 35-hour/week, 9-month academic year position.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

CUSTOMER SERVICE:

• Serve as the initial contact person for students, staff, faculty and others seeking assistance or support from the staff of the various office of Student Academic Success Services; direct visitors to appropriate ACE or Disability Services professional staff as needed.
• Provide students information about academic support services offered and assist with appointment scheduling as needed;
• Monitor & communicate via the ACE email and telephone.

ADMINISTRATIVE SUPPORT:

• Accurately transcribe meeting minutes at ACE staff meetings and store them appropriately on the shared drive;
• Take inventory, monitor, and order ACE supplies and resources as needed;
• Prepare forms, correspondence, posters, flyers as requested
• Request updates/changes to ACE or other relevant website pages via the Communications Department;
• Receive, secure, and monitor the collections of exams from faculty for students registered with the Office of Disability Services;
• Maintain and organize department files
• Update and maintain ACE social media accounts (Facebook & Instagram);
• Other administrative duties as assigned by the Executive Director of Academic Success Services
• Assist in planning and executing ACE events

SYSTEMS & DATA MANAGEMENT:

• Maintain appointment records and other center data in TutorTrac;
• Assist director and other professional staff in running and compiling data for reports as needed
• Update ACE calendar (Microsoft Outlook)
• Use Colleague to search for information as requested

SUPERVISORY

Assist with hiring, training, and payroll for student employees (excluding subject and writing tutors). Support ACE coordinators in supervising tutors (work study students) working reception shifts at the front desk

OTHER DUTIES AND RESPONSIBILITIES:

Other duties and special project as assigned or requested by Other administrative duties as assigned by the Executive Director of Academic Success Services


Requirements:

• High School Diploma or GED with 1-3 years if customer service experience required;
• Proficient computer skills required, with knowledge of Microsoft Office (Word, Excel, Outlook, Teams), capacity to use campus information technology and tutoring management software & systems;
• Strong oral and written communication, organizational, and interpersonal skills are required;
• Familiar with HIPAA and/or FERPA;
• Must be able to work independently;
• Ability to skillfully multi-task while remaining calm and pleasant;
• Excellent attention to detail, problem-solving skills;
• Must enjoy interacting with people, especially college students, and be socially skilled in handling a wide variety of people, situations and requests;
• Confidentiality is of the upmost importance.
  

Additional Information:

Salve Regina University offers generous benefits to eligible employees including:

• health and dental coverage
• life insurance
• long-term disability
• 403B plan
• tuition benefits and more

Salve Regina University strives to provide equal opportunity in employment and education to all employees, students and applicants. No employee, student or applicant shall be discriminated against or harassed on the basis of race, color, national and ethnic origin, sex, sexual orientation, gender identity or expression, religion, disability, age, marital or parental status, military or veteran status, genetic information or any other basis protected by applicable federal or state law, in the administration of Salve Regina's employment policies, education policies, admission policies, scholarship and loan programs, athletic and other University administered programs. In accordance with Title IX, it does not discriminate on the basis of sex in any of its educational programs or activities. Salve Regina is also committed to making its programs and campus accessible to its visitors and compliant with all applicable non-discrimination laws.


Application Instructions:

Applicants must apply online for any open staff and faculty positions by providing a cover-letter and resume. Pre-employment background checks and reference checks are required of successful candidates. Salve Regina University participates in E-verify.

URL: www.salve.edu