Content Developer

A Content Developer is a mid-level exempt professional position that is a problem solver, with strong communication, consulting, coaching, project management, user experience, and instructional design and development skills. A Content Developer consults with faculty, designers and developers, digital media, and SMEs leading them to implement a learning vision, with a clearly defined roadmap, bringing together the user experience through the application of appropriate learning strategies, authoring tools, learning platforms, and learning content into a form that is easy to use, scalable and delivers a great learner experience. The Content Developer manages content design and development projects and project teams, overseeing contractors, developing courses, collaborating with internal and external Subject Matter Experts (SME) to create content and ensure quality, collaborating with other departments such as digital media, library, etc., and assists the Director with creating policies and procedures for programs that are compliant with local, state and federal requirements and regulations. Responsibilities may also include assessing the need for new programs based on demand and research efforts.

Essential Functions:

• Assist director with planning, designing, developing, and administering continuing education programs.
• Work with various constituents across the College, as well as industry contacts, to develop continuing education opportunities and offerings aligned with various disciplines and needs.
• Ensure that appropriate quality curriculum is developed and implemented.
• Develop program/course descriptions that accurately reflect content, goals and objectives of the course and develops course offering programs relevant to the College and industry needs.
• Manage projects and supervises contractors in meeting all service-level metrics.
• Assist with recruiting, orienting SMEs, instructional designers, contractors, and instructors.
• Assess and/or develops project plans to coordinate the various projects
• Monitor performance of project teams against work plans, as assigned.
• Coach and mentor contractors and other personnel to enhance performance and ensure achievement of project, department, and College goals and mission.
• Employs appropriate learning experience design and development techniques, tools, and strategies along with design standards and considerations.
• Visualizes instructional graphics, the user interface, interactions and the finished product.
• Writes effective copy, instructional text, audio scripts and video scripts.
• Collaborates effectively with Subject Matter Experts and team members.
• Understands the capabilities of eLearning development tools and software.
• Understands related fields-usability and experience design, information design, communications and new technologies.
• Other duties as assigned.

Critical Skills and Job Complexity

• Unique knowledge and skills
  • Knowledge of 508, FERPA, and other relevant compliance standards.
  • Experience coaching and mentoring others as individuals and in groups on skills, development, and performance.
  • Experience designing and developing applications for use on mobile devices.
  • Experience designing and developing microlearning and e-learning.
  • Experience with Brightspace platform, Adobe authoring tools, Articulate authoring tools, EdApp authoring tools, and mobile device application development.

• Contact (types and levels internal and external)
  • External other higher education institutions, industry contacts and consultants
  • Internal students, peers, managers, directors, supervisors

• Problem solving and decision-making ability.
  • Effective conflict resolution skills
  • Rational decision making
  • Planning and monitoring for results
  • Strategic thinking
  • Ability to meet critical and short notice delivery deadlines required
  • Able to quickly assess any procedure/policy issues and determine a recommended solution

Work Environment and Physical Demands:

• Telecommuting office environment (100% of work week)
• Travel on a limited basis as required

Preferred Experience

• Minimum 5-7 years of successful experience in a complex college or corporate environment preferred with prior e-learning design and development experience required.
• Strong instructional design, development, and product creation skills required.
• Experience with Brightspace platform, Adobe authoring tools, Articulate authoring tools, EdApp authoring tools is a plus, but not required.
• Experience designing and developing applications for deployment on a mobile device preferred.
• Experience designing and developing microlearning and/or e-learning is required.
• Knowledge of 508, FERPA, and other relevant compliance standards is a plus, but not required.
• Should have strong analytical and problem-solving skills with superior interpersonal and organizational skills to work effectively in a dynamic, cross cultural environment.
• Experience resolving conflict(s).
• Excellent written and oral communication skills.
• Proficiency in MS Office Suite including MS Excel, and product design and development software.

Preferred Education:

• Masters degree required
• Knowledge of the latest instructional and technological developments in higher education preferred
• Must possess strong analytical and problem-solving skills with superior interpersonal and organizational skills to work effectively in a dynamic, cross cultural environment
• Excellent oral and written communication skills in English

Work Environment and Physical Demands:

• General administrative office setting
• Frequent meetings in virtual environments
• Long periods of computer use
• Frequent extended telephone conversations with faculty, SMEs and staff
• Occasional travel to academic conferences

Competencies Critical to this Position:

• Strong project management skills.
• Strong organizational and analytical skills.
• Strong instructional design and development skills.
• Able to communicate effectively
• Excellent grammar and writing skills
• Establish and maintain effective professional working relationships
• Ability to effectively present information and respond to questions from a variety of constituencies
• Excellent customer service skills
• Ability to anticipate problems, exercise good judgment, and develop and apply solutions effectively
• Coordinate multiple activities simultaneously and be able to prioritize
• Ability to make decisions/work both independently and as a member of a team

The American College of Financial Services is committed to applying financial education through teaching, research, and innovation in program delivery and design. As a nonprofit, accredited education institution, our courses are researched and written by a faculty of the nation's top thought leaders in personal finance. To learn more, visit The American College .

In policy and practice, we encourage diversity and provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job. We are committed to maintaining a welcoming and inclusive environment.