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Staff Assistant, CBI Program Manager

Worcester State University
Massachusetts, United States
Salary Not Specified
Posted Date
Sep 8, 2021

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Position Type
Administrative, Academic Affairs, Adult & Continuing Education Programs, Curriculum & Instructional Development, Other Academic Affairs, Business & Administrative Affairs, Other Business & Administrative Affairs, Community Relations & Institutional Outreach
Employment Type
Full Time
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About Worcester State University:

WORCESTER STATE UNIVERSITY is a liberal arts and sciences university with a long tradition of academic excellence dating back to 1874, as well as an Affirmative Action/Equal Opportunity Employer that seeks to reflect the diversity of its community. Our workforce is dedicated to academic quality, student-centered programming, engaged citizenship, open exchanges of ideas, diversity and inclusiveness, and civility and integrity. We are looking for job applicants who share these values and commitment to our students.

Worcester State is centrally located in Massachusetts, about an hour's drive from Boston, Springfield, and Providence, Rhode Island. Our 58-acre campus is nestled in the residential northwest side of Worcester--the second largest city in New England and home to 37,000 college students at more than a dozen colleges and universities. Over 6,000 of those students attend Worcester State--approximately 5,300 are undergraduates and 1,000 are graduate students. Learn more about us at .

Job Description:

OFFICIAL TITLE: Staff Assistant, CBI Program Manager

SUPERVISION RECEIVED: Director of the Center for Business and Industry (CBI)

SUPERVISION EXERCISED: Instructors/Facilitators

General Statement of Duties: The Program Manager in the Center for Business and Industry is responsible for sales, marketing, development, and implementation of corporate training and career education programs for partner businesses and individuals served by the Center on-site, online, on campus, or a combination. This position requires excellent relationship building skills, a collaborative mindset, and strong problem-solving abilities with an orientation towards achieving goals and outcomes. The focus of the Center is to meet the education and training needs of company partners and other constituents through high quality non-credit and credit programs, courses, and workshops.


(E) = Essential

(E) Oversees all aspects of training delivery from initial meeting to evaluation.
(E) Assesses training needs in collaboration with company partners and recommend appropriate solutions.
(E) Identifies, recruits, and supports instructors/facilitators that have desired subject-matter expertise.
(E) Sells and markets contract training and career education programs, courses, and workshops.
(E) Collaborates with team to design, develop, implement, and evaluate new courses and workshops.
(E) Attends various networking events to connect with the business community and generate leads.
(E) Prepares contract training proposals using approved fee schedule for partners.
(E) Assists with creation and distribution of marketing collateral.
(E) Supervises contract training instructors/facilitators.
(E) Seeks out grant-funded opportunities including Workforce Training Fund Program grants.
(E) Manages partner relationships to ensure successful program delivery.
(E) Prepares, edits, and revises training materials.
(E) Manages vendor relationships.
(E) Meets yearly individual revenue and department goals.
(E) Collaborates with University departments.
(E) Serves as a liaison to internal and external constituents.
(E) Works some nights and weekends, as necessary.
(E) Demonstrates civility and professional, customer-service oriented behavior, worthy of emulation by other staff and students.
(E) Responsible for contributing to the WSU Strategic Plan.
(E) Responsible for contributing to Equal Opportunity/Affirmative Action objectives.
Performs other duties as assigned.


Required Qualifications:
  • Bachelor's degree in business, project management, adult education, or related field.
  • Effective spoken and written English communication skills.
  • Experience performing business development activities (ex. attending networking events, making cold calls)
  • Ability to adapt and be flexible to rapidly changing priorities and/or environments.
  • Experience providing effective customer service.
  • Proficiency in Microsoft Office Suite applications (specifically Word, Excel, and PowerPoint)
  • Organizational skills with a strong attention to detail.
  • Ability to handle multiple tasks.
  • Possession of a valid driver's license and the ability to travel regularly to events, training sites, and company locations.
  • Ability to work some nights and weekends.
  • Ability to perform the essential functions of the position with or without reasonable accommodation.
  • Ability to successfully pass a thorough background and CORI check.
Preferred Qualifications:
  • Knowledge of or experience in program development, continuing education, higher education, corporate training, community education, or workforce development.
  • Experience managing projects.
  • Experience presenting to both small and large audiences.

Additional Information:

Worcester State University is an Affirmative Action/Equal Opportunity Employer which seeks to reflect the diversity of its community.

It is the policy of Worcester State University that all employees be vaccinated against COVID-19 before they begin employment. Proof of the COVID-19 vaccine is required of all individuals hired by WSU, to be verified after an offer of employment has been made, and as part of the background check process. Prospective employees may submit a request for exemption based on a religious and/or medical basis, to Human Resources.

The firm annual salary range for this full-time, exempt, benefited APA position is: $45,000 - $50,000.

Application Instructions:

All applicants must apply online at

Expected documents for submission include a cover letter, resume, and a list of three professional references with contact information. Applicants must complete the National Student Clearinghouse Authorization form or submit the official transcript of highest degree.

All information that can be uploaded to one's e-account should be done so by the applicant; information which cannot may be faxed to 508-929-8169 or emailed to, or may be sent to the following address:

Director of Affirmative Action & Equal Opportunity
Worcester State University

486 Chandler Street

Worcester, MA 01602-2597


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