Admissions Specialist/Advisor

ADMISSIONS SPECIALIST / ADVISORS
MALCOLM X COLLEGE

Malcolm X College is seeking two Admissions Specialist/Advisors to join the Admission and Recruitment Team. The Admissions team assists all prospective students interested in attending City Colleges of Chicago toward their acceptance to the college. They provide information about academic programs and degrees along with the admission requirements for Health Science programs.

The Admissions Specialist/Advisor performs responsible student support and administrative duties relating to Admissions, Enrollment Services, and Transfer Services. Positions also work collaboratively with Recruiters to secure enrollment from prospective students.

City Colleges of Chicago (CCC) is an open-enrollment institution with students accepted year-round. Admissions Specialist/Advisors provide students with guidance, information, and answers regarding admissions, enrollment, and academic programs and degrees, as well as information about enrollment in academic programs with selective admission requirements (i.e. Health Sciences programs) at one of the CCC’s college campuses.

Positions working in the Transfer Center assist in coordinating, scheduling, and executing activities and events designed to help students plan and prepare for a successful transition to four-year institutions.Performs related duties as assigned.. 

ESSENTIAL DUTIES:

• Contacts and meets with prospective and new students to answer questions and provide information on admission requirements, academic programs including those with selective admissions requirements, and general expectations.
• Works with and assists students in completing online applications and program-specific applications and in completing related enrollment procedures and registration activities.
• Provides information to prospective and current students on selective admissions academic programs requiring specific pre-requisites, test scores, and/or other requirements (i.e. Health Sciences, Associate in Engineering Science, and an Associate in Fine Arts).
• Conducts thorough and timely review of selective admissions applications and supporting documents for specific programs to ensure proper completion and submission in compliance with the programs' enrollment requirements.
• Serves as a point of contact between applicants to academic programs with selective admissions requirements and program directors throughout the admissions process. Informs prospective students of application status and requests for additional documents.
• Creates and updates records, and scans documents to track applications and support documents. Forwards complete applications to appropriate academic departments.
• Maintains contact with prospective students to inform them of application status and to communicate deadlines for submitting any additional documents.
• Tracks student participation from application to enrollment by using various data tracking systems. Uses Eventbrite to schedule new students for orientation.
• Conducts new student orientation sessions, providing an introduction to CCC and its academic programs, policies, and student support services. Ensures new students schedule appointments with College Advisors and Financial Aid.
• Gathers information from prospective students who did not enroll via individual interviews, focus groups, and other means to better understand our value proposition, marketing, and customer service
• Works collaboratively with Recruiters, Registrar’s Office and other key stakeholders to create a seamless transition from application through enrollment and registration process.
• May organize and schedule tours of campus for high school students and conduct follow-up and outreach activities to encourage prospective students to apply.
• Prepares various reports regarding admissions and enrollment activities

QUALIFICATIONS:

• A Bachelor’s degree from an accredited college or university
• Three years of work experience in student services, preferably at a community college
• Positions working with selective admissions programs are required to have work experience relating to the program of study
• A combination of education and experience may be taken into consideration based on the applicant’s credentials, provided the minimum degree requirement is met
• Must be able to demonstrate excellent communications and customer service skills
• Moderate proficiency in the use of Microsoft Office (Word, Excel, and Outlook)
• Knowledge of CCC policies relating to admissions requirements and transfer
• Excellentinterpersonal and verbal communication skills
• Good administrative and organizational skills
• Strong customer service skills
• Ability to work within a culturally diverse environment
• Ability to exercise tact and diplomacy in handling sensitive situations

We Offer:Excellent health and welfare benefit package and long-term savings and investment programs including 403(b) & 457(b) Investment Plans and a pension plan with the State University Retirement System (SURS) Plan. Generous vacation, holiday, personal and sick days, and tuition reimbursement. For a more detailed overview of benefits, please visit the benefits page of our website.

For the second time in three years, Malcolm X College was selected as a Promising Places to Work in Community Colleges award winner! The award is given by the National Institute for Staff and Organizational Development (NISOD), a membership organization committed to promoting and celebrating excellence in teaching and leadership at community and technical colleges, and Diverse: Issues in Higher Education, a leading academic publication. MXC was recognized for its best-in-class student and staff recruitment and retention practices, inclusive learning and working environments, and meaningful community service and engagement opportunities.

Chicago residency is required for all full-time employees within 6 months of hire.

We are an equal opportunity and affirmative action employer.

Thank you for your interest in City Colleges of Chicago!