End User Computing Specialist I

Classification Title:

End User Computing Specialist I

Job Description:

UF Information Technology (UFIT) is currently seeking an entry level End User Computing Specialist to join Academic Technology, Technology Support Services a unit within UFIT.

Employment with UFIT provides an excellent opportunity to work with other employees dedicated and focused on understanding and interpreting the technological needs of the University of Florida’s innovative and inspirational community.

The primary responsibilities are:

• Provide accurate, timely, and sustainable solutions to end user computing and networking problems of basic to moderate nature to ensure and user productivity.
• Assist end users with getting set up, including familiarizing them with how to use the equipment and resolve issues pertaining to supported software.
• Install and move computers, printers, and other end user technology devices, including installing designated system images and application software.
• Troubleshoot and resolve entry-level problems and provides entry-level maintenance for computers, printers, and other end user technology devices.

About UF Information Technology

The UF Information Technology division is comprised of seven departments reporting to the Vice President & Chief Information Officer. The departments reporting directly to the VP & CIO are: Academic Technology, Research Computing, Infrastructure & Communication Technology, Enterprise Systems, Information Security Office, and the UFIT Business Center. With established governance advisory committees and a set of well-defined, transparent processes aiding decision-making, UFIT strives to provide exceptional IT services in support of UF’s mission. For more information about UFIT and its goals and governance, visit: http://www.it.ufl.edu/vp-cio-office/strategic-plan/ .

Learn more about UFIT at https://it.ufl.edu/ and @GoGatorsUFIT.

About the University of Florida

UF is one of the nation’s top universities and a dynamic and rewarding place to work. The University seeks to recruit and retain a diverse workforce as a reflection of its commitment to serve a diverse global community. Plus, UF is in Gainesville, one of Florida’s most livable cities. Known for its natural attractions (wetlands, forests, springs, wildlife) and cultural offerings (music, theater, visual arts, and historic districts), the area also is gaining a reputation as a thriving hub for high-tech start-ups, as well as invention and research collaborations. We are excited about what’s happening here and know you will want to be a part of it.

UF Information Technology is committed to attracting, hiring, and retaining a diverse workforce and values diversity of thoughts, background, and experience. Achieving a top-5 public university ranking means we make it a priority to employ and work with people with different backgrounds, cultures, abilities, and ethnicities to discover new ways to leverage technology for teaching, learning, research, and the business needs of a comprehensive land-grant institution. We welcome applications from individuals who would bring additional dimensions to the university’s vision and mission.

Expected Salary: $16.18 – $19.16; commensurate based on education and experience. In addition, the University of Florida offers a very competitive benefits package. Minimum Requirements:

Associate degree; or High School diploma and two years of relevant experience.

Preferred Qualifications:

To be successful in this position, the incumbent must:

• End user technical support procedures
• Problem solutions
• Knowledge of Apple Mac OS
• Android/iPhone knowledge
• Windows 10
• Microsoft Office Suite
• Adobe Creative Cloud suite
• AD and GPOs understanding
• Microsoft Exchange Cloud
• PowerShell

Special Instructions to Applicants:

Applicants are required to submit with their application:

• Cover Letter
• Resume or CV
• Professional References (Minimum of 3)

Application must be submitted by 11:55 p.m. of the posting end date.

This position is eligible for veteran’s preference. If you are claiming veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page for more specific information.

This position has been reposted. Previous applicants are still under consideration and need not reapply.

Health Assessment Required: No