Enrollment Services Coordinator

Enrollment Services Coordinator

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Job Title:
Enrollment Services Coordinator

Job Family:
Professionals

Full-Time/Part-Time:
Full time

Compensation Grade:
5S

Pay Type:
Salary

Department:
Student Employment

Job Summary:
The person filling this position will provide excellent constituent-centered service to students, parents, faculty, staff, and the public for Enrollment Services while protecting student privacy. More specifically, they will ensure the smooth flow of daily operations while supporting colleagues. They will also be responsible for documenting Enrollment Services procedures.

Job Description:

Responsibilities:

Serves as primary, in-person support for Enrollment Services staff as assigned. Triages questions and concerns about Enrollment Services occurring in person, by telephone or fax, via email, or through the postal mail. Answers routine questions or concerns by restating information available from enroll.furman.edu. Opens and closes Enrollment Services front desk daily. Processes student employment documentation, including E-Verify procedures within three business days. Ensures courier service between Enrollment Services and other departments on campus is effectively maintained. Completes Verification of Employment (VOE) requests within two business days. Assists with the coordination of the Cultural Life Program (CLP) events on a daily basis. Coordinates the accurate, timely, and appropriate release of official documents (academic transcripts, degree verifications, and enrollment certifications) and maintains data related to the release of these documents. Follows appropriate audit and accounting practices in accepting and applying student account payments. Regularly updates individual student records related to university degree requirements. Coordinates the production of university ID cards for all university constituencies. Assists with staffing of student workers. Documents Enrollment Services procedures. Describes policy and logic that informs procedures to ensure common understanding, writes detailed instructions about how to perform tasks that can be used to train others, prepares “service scripts” explaining how to respond to commonly asked questions. Escalates concerns as appropriate to solve problems in all functional areas. Fully understands and appropriately applies Furman's student information release policy and our standards for cash and financial records handling. Follows safety procedures. Completes performance review process with supervisor to understand job performance expectations and how they fit into the department and university goals. Performs other duties as assigned to ensure smooth flow of operations.

Relationships:

Works with co-workers, faculty, staff, students, parents and the public to exchange factual information and explain rules, regulations, and practices.

Responsibility for Final Decisions:

Responsible for own work. May assist or instruct others doing similar work; including student workers.

Tasks involve multiple procedures with interrelated processes or steps. Work involves choosing the appropriate option or procedure to follow and applying established rules and procedures.

Errors are readily detected in the normal course of work by standard check or crosscheck.

Reports To: Associate Director of Enrollment Services

Work is performed independently on routine work, non-routine issues or questions are referred to the supervisor.

Required Education, Skills and Training:

Associate degree or higher with experience in administration or customer service. Experience in a high traffic environment is a plus.

Friendly, engaging and excited to help any and all members of the university community.

High attention to detail.

Significant computer background including experience with relational databases.

Strong organizational skills.

Effective communication skills, including clear and concise writing.

Ability to adapt and respond positively to an ever-changing work place.

Work Conditions:

Work is performed under usual office conditions. This position requires in-person presence at the front desk.

Education Requirements:

Certification Requirements:

Job Posting End Date (if date is blank, posting is open ended):


To apply, visit https://furman.wd5.myworkdayjobs.com/en-US/Furman_Careers/job/Main-Campus/Enrollment-Services-Coordinator_R001368

Furman is an Equal Opportunity Employer committed to increasing the diversity of its faculty and staff. The University aspires to create a community of people representing a multiplicity of identities including gender, race, religion, spiritual belief, sexual orientation, geographic origin, socioeconomic background, ideology, world view, and varied abilities. Domestic partners of employees are eligible for comprehensive benefits.

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