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Executive Director, Retention and Support Services

Truckee Meadows Community College
Nevada, United States
Salary Not specified
Posted date
Sep 7, 2021

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Position Type
Administrative, Student Affairs, Student Activities & Services
Employment Level
Employment Type
Full Time
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Executive Director, Retention and Support Services

Thank you for your interest in Truckee Meadows Community College. If you need assistance or have questions regarding the application process, please contact Human Resources at (775) 673-7168 or

Job Description

Truckee Meadows Community College (TMCC), located in Reno, Nevada is seeking applicants for the Executive Director of Retention and Support Services

The position is responsible for setting the strategic direction for and providing leadership and oversight of the following departments: Counseling, Career Hub, Disability Resource Center, Educational Partnership Programs, and Student Conduct. The position provides leadership, and using best practices, designs, develops and delivers a comprehensive array of services in support of the College's mission, core themes and strategic initiatives. The executive director represents/advocates for the departments listed above. In addition, this position is the Principal Investigator (PI) for grant funded programs associated with the above-listed departments e.g. ARISE, CTE Academy, JED Campus and Mental Health Disparities. As a member of the Student Services and Diversity leadership team, this position collaborates with and problem solves across areas within the Division. This position serves as the assessment coordinator for the SSD Division and serves as the process and writing lead of the division strategic plan and annual report. The position provides leadership for ensuring student access to and engagement with TMCC support services on all TMCC campuses. This position assures programs and services are provided in support of the College's mission and are in compliance with state and federal laws, regulations and mandates. The position advocates for programs and services that promote student retention, persistence and completion. The position is involved in TMCC committees (Accreditation, ADA, Student Resources, TAT, Academic Intervention-disqualified student appeals) and additional community/statewide collaborations/efforts e.g. SNAPET, Prison Education, Workforce Development, NSHE Mental Health Task Force, RTC Bus Pass Program. The position supervises program directors, program managers, coordinators, administrative faculty, academic faculty and classified staff positions. The position has budgetary authority over 15 accounts including self-supporting, grant-funded and state funded accounts.

Minimum Qualifications:

1. Master's degree in education, counseling, psychology, educational psychology or a closely related field from an accredited institution in a field suitable to fulfill the duties and responsibilities of the position.

2. Five years progressively responsible work experience in student services in a postsecondary community college.

3. Two years' experience at a supervisor or manager level.

4. Demonstrated skills and experience working with counseling/faculty and support staff.

5. Budget management experience and skills.

6. Knowledge of methods of collecting and organizing data and information; statistical methods in assessment; assessment processes; educational programs and organizations.

7. Familiar with regulations pertaining to students with disabilities.

8. Experience managing personnel working with students with disabilities.

Preferred Qualifications:

1. Experience with Academic and Administrative faculty contracts.


Candidates must exhibit an appreciation of, sensitivity to, and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological, and ethnic backgrounds.

1. Oversee the day-to-day operations of Counseling; Career Hub; Disability Resource Center; Educational Partnership Programs; and Student Conduct:
  • Facilitating a collaborative approach to serving students with care; assuring compliance with state and federal regulations; planning and implementing strategies and managing retention support strategies to support students from special populations, including those with disabilities and those who are experiencing academic difficulty; and providing direct student services when needed.
  • Develop and recommend adjustments to short- and long-range goals of the programs.
  • Develop, recommend and implement plans and projects including purchases, appropriateness of guidelines, adoption of technologies and addressing staffing needs.
  • Keep apprised of current trends, rules and regulations affecting the program to ensure policies and procedures remain current and up to date.
  • Utilize best practices in the delivery of counseling and support services to students.

2. Supervises the following management positions: the Program Director for the DRC; Program Manager for the Career Hub; and the Coordinator for Educational Partnership Programs.
  • The position provides support as needed in the development and implementation of policies, procedures to improve operational effectiveness and to support student success.
  • The position guides the development and assessment of services and new initiatives and assists with problem-solving challenges faced by program staff.
  • Responsible for ensuring required reports are completed accurately and timely. Prepare reports and statistical information regarding the activities of the program(s) to the Vice President of Student Services and Diversity as requested.

3. Supervise and review the performance of professional, support or technical staff and subordinate supervisors. Supervision includes mentoring, training, delegation of work assignments, employee evaluation and discipline, and employee hire/termination, promotion and pay rate change recommendations.

4. Handle highly sensitive information and confidential records and materials in compliance with State and Federal regulations.

5. Prepare program budget, monitor expenditures, prepare funding requests and maintain budget compliance within college guidelines.

6. Establish working relationships and attend meetings to represent the College in local, state and professional communities. Coordinate and ensure participation in community and local school events. Make presentations to community organizations and local schools.

7. Act as a liaison to other divisions on campus in the development or advocacy of students and student support programs.

Salary Information:

$101,209 Salary placement will depend on education and experience.


Full-Time Equivalent

Required Attachment(s)
In the Resume/Cover Letter section of the application each of the following.
  • Current Resume
  • Cover Letter

Posting Close Date

Note to Applicant

Applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications. Search committees will use this information to determine that applicants meet minimum qualifications as listed in the job announcement.

This posting will close at 12:00 am on the date listed above. The posting will no longer be available to apply to after 11:59 pm the day prior.

All documents, including unofficial transcripts for academic positions, must be received prior to the closing date listed on the job announcement.

Employment is contingent upon successful completion of a criminal background check upon hire.

As part of the hiring process, applicants for positions in the Nevada System of Higher Education may be required to demonstrate the ability to perform job-related tasks.

Schedules are subject to change based on organizational needs.

To apply, visit

Truckee Meadows Community College is a comprehensive educational institution located in Reno, Nevada and is part of the Nevada System of Higher Education. TMCC’s five instructional sites and numerous community locations serves an increasingly diverse population of more than 11,000 students each semester. TMCC, an HSI (Hispanic Serving Institution), is a progressive institution that celebrates inclusion and diversity while supporting core themes of academic excellence, student success, and access to lifelong learning.

A vital leader in the New Nevada’s growing economy, TMCC is located near the beautiful Sierra Nevada Mountains in an environment rich with a thriving arts, culture, food scene, abundant outdoor activities, and a family-friendly local community. It is only a 3.5 hour drive to San Francisco, CA, a 40-minute drive to Lake Tahoe, and within easy driving distance of four national parks (Great Basin, Yosemite, Lassen, and Death Valley). For more information, please go to or view our virtual tour at

The Nevada System of Higher Education (NSHE) is committed to providing a place of work and learning free of discrimination on the basis of a person’s age, disability, whether actual or perceived by others (including service-connected disabilities), gender (including pregnancy related conditions), military status or military obligations, sexual orientation, gender identity or expression, genetic information, national origin, race, or religion.

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