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Library and Information Technology Desk Manager

Employer
Trinity College
Location
Connecticut, United States
Salary
Salary Not Specified
Posted date
Sep 6, 2021

View more

Position Type
Faculty Positions, Professional Fields, Library & Information Sciences, Administrative, Academic Affairs, Librarians & Library Administration, Business & Administrative Affairs, Computer Services & Information Technology, Technology Administration/Other
Salary Band
Not specified
Employment Type
Full Time
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Title
Library and Information Technology Desk Manager

Department
IT - Constituency Services

Regular or Temporary
Regular

Hours Per Week
37.5

FLSA Determination
Exempt

Weeks Per Year

Open Date
09/06/2021

Full or Part Time
Full Time

Position Summary

| Trinity College seeks a staff that reflects the changing demographics of our student body. Our student body is diverse, representing 41 states and 70 countries, with 21 percent U.S. students of color and 50 percent who identify as women. More than 90 percent of students live on campus. Trinity is a highly selective, independent, nonsectarian liberal arts institution located in the capital city of Hartford, Conn. With more than 2,100 full-time undergraduate students and 91 graduate students, the college maintains a rigorous academic profile complemented by a vibrant and diverse co-curricular program. We consider our location in a culturally and socioeconomically diverse capital city to be among Trinity’s most distinctive assets, and we cultivate strong connections with our surrounding neighbors and with institutions and organizations throughout Hartford and the region. As a preeminent liberal arts college in an urban setting, Trinity College prepares students to be bold, independent thinkers who lead transformative lives.

Trinity is seeking a dedicated and customer-focused individual for the position of Library and Information Technology Desk Manager. The successful candidate ensures that members of the Trinity community receive seamless IT technical support and access to materials in the library’s collection (both Trinity’s and partner institutions) and receive fast and accurate answers to questions.

Reporting to the Director of Constituency Services, this entry level management position will involve working closely with Library and Information Technology Services staff, other college departments, as well as consortium partners to develop and maintain an outstanding customer service model at the primary service desk of the Library and Information Technology Services department.

The successful candidate will play a vital role in implementing new and innovative ways to serve the Trinity community. The incumbent will: exercise independent judgement to make decisions that may depart from standard procedures as needed; participate in evaluation of new work processes and tools; assess current services and needed improvements by analyzing data; and recommend new technology solutions as appropriate to the needs of the department. Daily responsibilities include participating in all services at a busy Desk operation, such as processing Library and Information Technology Services tickets; ensuring that phone, email, and web requests are appropriately handled; assisting clients with technology issues; circulating materials; managing and coordinating urgent and complicated support issues; basic oversight of building operations such as safety and cleanliness; and responding to questions regarding IT and library services, policies, and procedures.

The Library and Information Technology Desk Manager will also be responsible for the hiring, training, scheduling, mentoring, supervising, and payroll of our student assistants. The incumbent will serve on Trinity and consortium committees as appropriate.

The ideal candidate will be: • friendly and outgoing with a positive and cooperative attitude
• customer-service oriented, with proven customer service work experience
• experienced in managing a diverse staff
• able to successfully work independently and as part of a team in a fast-paced environment
• familiar with technology, especially in an academic environment, and comfortable troubleshooting issues with Mac OS and Windows computers, printers, applications, databases, and WIFI
• knowledgeable about user experience (UX) principles
• flexible with scheduling and able to work evenings and weekends

Qualifications

Bachelor’s Degree and IT, library or customer service experience, including supervision of staff, or an equivalent combination of experience and education.

Special Instructions to Applicants

All applicants must apply online by submitting their resume and cover letter as well as list 3 references. Please also address how you would foster and promote an environment of diversity, equity, and inclusion in your cover letter or application materials.

Review of applications will begin three weeks from the position posting date.

Quick Link
https://trincoll.peopleadmin.com/postings/2438

Trinity College is an independent, nonsectarian liberal arts college for men and women, with approximately 2,200 undergraduate students and 200 faculty members, located in Hartford, Connecticut. Our Mission is “Engage. Connect. Transform.” As the preeminent liberal arts college in an urban setting, Trinity College prepares students to be bold, independent thinkers who lead transformative lives. Trinity is an actively engaged community of students, faculty and staff who work together to develop and sustain the intellectual and creative opportunities central to a first-class liberal arts education. Hartford, the state capital, provides many opportunities for cultural and social engagement.

The College is committed to building a representative and diverse faculty, administrative staff, and student body. Trinity is an Equal Opportunity/Affirmative Action Employer. Women and minorities are encouraged to apply. Applicants with disabilities should request, in advance, any needed accommodation in order to participate in the application process.

For all faculty positions, completion of the Ph.D. or appropriate equivalent is expected. Candidates should have a strong commitment to undergraduate and interdisciplinary teaching in a liberal arts context, and a well-articulated plan for sustained research. Trinity is especially interested in candidates who can contribute to the diversity and excellence of the academic community through their research, teaching, and service.
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