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Customer Service Representative- Airport

Employer
University of Mississippi
Location
Oxford, Mississippi, United States
Salary
Competitive Salary
Date posted
Feb 27, 2025

Job Details



Note for Current UM Employees

Current employees must apply internally via ConnectU > connectu.olemiss.edu

The University of Mississippi

"The University of Mississippi — fondly referred to as Ole Miss — stands as a premier public research institution with a proud legacy of academic distinction. We are devoted to nurturing a vibrant, inclusive community where every member — student, faculty, and staff — can achieve their fullest potential.”

Department Summary

The Airport at Ole Miss serves both the University and the general public. We provide services to support travel for students, administration, athletics, and visitors. The airport staff is a small, close-knit team that stands on a culture of safety, teamwork, and accountability.

Role Specifications

Below you will find classification and compensation information. For additional details behind the University of Mississippi classification system please visit Human Resource Compensation Page

Family - Administration

Sub-Family - Customer Service

Career Track / Level - O1

Grade - 1


Min

Mid

Max

$29,120 $36,400 $43,680

Role Summary

The Customer Service Representative is the customer-facing representative of the airport. Responsibilities include general front office and back office administrative tasks to provide the highest level of customer service, phone and guest reception, fuel orders, processing ramp fee and fuel payment, and other duties as assigned. The CSR should be friendly, approachable, and have a passion for customer service. Skills required include organization, basic computer skills, great communication, and attention to detail.

Examples of Work Performed
  • Process payments and receipts through the POS
  • Answering phones
  • Assisting customers, pilots, crew, etc with general inquiries
  • Welcoming customers and assisting their needs
Essential Functions

These essential functions include, but are not limited to, the following. Additional essential functions may be identified and included by the hiring department.

1.Responds to customer inquiries and service requests by phone, email, or chat through the case or client management system.
2.Provides accurate information to resolve customer inquiries.
3.Logs case notes in the case management system for each customer inquiry or request.
4.Escalates issues to customer service leaders or to central units.
5.Redirects customers as best as possible for out-of-scope inquiries.
6.Triages questions and concerns; provides detailed information on items escalated to other business units.
7.Tracks cases until customer requests are fulfilled, or inquiries are answered.

Minimum Education/Experience

Education: High School or Equivalent

Experience: N/A

Preferred Qualifications

Ability to work weekends and some holidays as needed.

EEO Statement

The University of Mississippi provides equal opportunity in any employment practice, education program, or education activity to all qualified persons. The University complies with all applicable laws regarding equal opportunity and affirmative action and does not unlawfully discriminate against any employee or applicant for employment based upon race, color, gender, sex, pregnancy, sexual orientation, gender identity or expression, religion, citizenship, national origin, age, disability, veteran status, or genetic information.

Minimum Physical Requirements

Physical Requirements: These physical requirements are not exhaustive, and additional job-related physical requirements may be added to these by individual agencies on an as needed basis.

Corrective devices may be used to meet physical requirements.

Physical Exertion: The incumbent may be required to lift up to approximately 10 pounds.

Vision: Requirements of this job include close vision. Speaking/Hearing: Ability to give and receive information through speaking and listening.

Motor Coordination: While performing the duties of this job, the incumbent is frequently required to talk and hear; and use hands to finger, handle, or feel. The incumbent is periodically required to sit. The incumbent is occasionally required to stand; walk; and reach with hands and arms

Interview Requirements: Any candidate who is called for an interview must notify the Department of Equal Opportunity/Regulatory Compliance in writing of any reasonable accommodation needed prior to the date of the interview.

Background Check Statement

The University of Mississippi is committed to providing a safe campus community. UM conducts background investigations for applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial (credit) report or driving history check.

Offers are contingent upon completion of drug and alcohol screening. Selected candidates must submit and successfully pass the screening prior to employment and placement within the position.

Nearest Major Market: Oxford Mississippi

Company

 Ole Miss II

Founded in 1848, The University of Mississippi, affectionately known to alumni, students and friends as Ole Miss, is Mississippi's flagship university. Included in the elite group of R-1: Doctoral Universities - Highest Research Activity by the Carnegie Classification, it has a long history of producing leaders in public service, academics and business. With more than 24,000 students, Ole Miss is the state's largest university and is ranked among the nation's fastest-growing institutions. Its 15 academic divisions include a major medical school, nationally recognized schools of accountancy, law and pharmacy, and the Sally McDonnell Barksdale Honors College, renowned for a blend of academic rigor, experiential learning and opportunities for community action. The University of Mississippi embraces diversity and inclusion as core values and seeks to empower all members of the University community.

The university’s path to becoming the flagship university it is today has been marked by two decades of accelerated growth and prosperity. Student enrollment at UM has increased over 40 percent over the past seven years — illustrating the growing reputation and national draw of the university. We were the 10th-fastest growing university among public doctoral institutions over the period of 2005–2015. Over the past few years, the university has instituted dynamic new academic programs and greatly expanded its campuses with the completion of multiple major construction projects.  The 2018 U.S. News & World Report annual rankings of Best (Undergraduate) Colleges and Universities ranked the University of Mississippi No. 73 in the Top Public National Universities category.  The rankings reflect 15 indicators of academic excellence, including faculty resources, financial resources, and undergraduate academic reputation.  In 2016, indicating a major milestone, the university was elevated to the Carnegie R1 Highest Research Activity classification — placing it in the top 2.5 percent of colleges and universities nationwide. 

For ten consecutive years, The University of Mississippi has been voted by our staff as one of the great colleges to work for in the Chronicle of Higher Education’s survey, and has been widely recognized as one of the most beautiful campuses in America by Newsweek, the Princeton Review and USA Today. Sometimes called the “Cultural Mecca of the South,” Oxford has been the home of William Faulkner, John Grisham, Willie Morris, Barry Hannah and many more outstanding writers. In recent years, it has become known for its award-winning chefs and restaurateurs. Oxford is often recommended by many publications as a bucket list place to visit.

We build leaders, serve our community and our neighbors, and compete to win. We are a literary mecca, a research center, a launchpad for careers across the professions, a home away from home, and so much more. We are Ole Miss.

Committed to recruiting and retaining a diverse and talented workforce, the university offers competitive salaries and benefits, an extensive support network, and above all, an enriching and highly collaborative community that is deeply passionate about our vision for higher education and public service.

The University of Mississippi offers exciting opportunities for career development and continuous learning. Every day is different, with new ideas, challenges, and benefits just around the corner—no matter which department you’re a part of. It’s an exciting place to build a meaningful career at any level.

Our University, like all institutions, is only as strong as our people. Our faculty, staff, and students represent an exceptional group of people with a rich diversity of talents and backgrounds. There’s no better place to start a great career than in Oxford, Mississippi.

Ole Miss

 

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