Information Technology (IT) Support Specialist

Department
TigerTech

Job Posting Title
Information Technology (IT) Support Specialist

Job Description

Fort Hays State University is a nationally recognized 4-year public University in Hays, Kansas that offers on-campus and online curriculum to more than 15,000 students. We are looking for a skilled and motivated Tier 2 Technical Support Technician to join our team.

Job Summary

The Information Technology (IT) Support Specialist images and deploys computers, provides advanced technical support to end users, assists the Tier 1 support team, and ensures timely resolution of requests. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a passion for helping others.

Key Responsibilities

• Image and deploy computers to employees.
  
  
• Provide friendly, professional technical support to end users via phone, email, and chat.
  
  
• Troubleshoot and resolve potentially complex technical issues related to FHSU services and technology.
  
  
• Collaborate with Tier 1 support to escalate and resolve issues efficiently.
  
  
• Document and track customer interactions and resolutions in a ticketing system.
  
  
• Assist with writing documentation and short how-to articles.
  
  
• Conduct remote diagnostics and troubleshooting using various tools and software.
  
  
• Stay up to date with the industry trends and product updates.
  
  

Minimum Qualifications:

• Associate’s degree or equivalent credit hours (60).
  
  
• 2 years of experience in a technical support role (this can include part-time work).
  
  

Preferred Qualifications:

• Strong problem-solving and analytical skills.
  
  
• Excellent verbal and written communication skills.
  
  
• Ability to work both independently and as part of a team.
  
  
• Experience with support ticketing systems and remote support tools.
  
  

Wage: $20.32

​Benefits:

• Generous PTO, and health and benefits package.
  
  
• Opportunities for professional growth and development.
  
  
• Collaborative and supportive work environment.
  
  
• No after-hours or on-call duties required.
  
  
• Tuition assistance for you and immediate family members.
  
  

To review our competitive benefit package, please visit FHSU Benefits .

Priority Application Deadline: March 26, 2025.

Consideration of Candidates: Consideration of candidates will begin after the priority deadline and continue until the position is filled.

Application Process: To apply for this position, please visit FHSU Careers . Only electronic applications submitted through the webpage will be accepted.

For questions regarding the position, contact Derek Johnson at dpjohnson@fhsu.edu .

Community of Hays

FHSU is located in Hays, a vibrant college town of approximately 20,000, located halfway between Kansas City and Denver on Interstate 70. Hays is the regional center for education, health care, professional services, shopping, culture, and recreation for the western half of Kansas. The community boasts excellent recreational programs and facilities, including the comprehensive Center for Health Improvement, Hays Aquatic Park, Smoky Hill Country Club, Hays Municipal Golf Course, and extensive walking, running, and biking trails. Hays is within 45 minutes of two large lakes that offer great opportunities for boating, fishing, and camping. The Hays Municipal Airport provides connecting service to Denver with several flights daily. The Hays community is home to excellent Pre-K and K-12, public and private schools. With over 60 restaurants, major retail outlets, a low unemployment rate, and very short commute times, the city provides a safe, welcoming, low-cost, high-quality living environment for the residents who call "Hays, America" home.

Notice of Non-discrimination – Fort Hays State University is an Equal Opportunity Employer and does not discriminate on the basis of gender, race, religion, national origin, color, age, marital status, sexual orientation, genetic information, disability or veteran status.

Background Check: Final candidate will have consented to and successfully completed a criminal background check.

Notice to KPERS retirees applying for a position: Recent legislation changes working-after-retirement rules for both you and your employer if you go back to work for a KPERS employer. Please contact your KPERS representative or www.kpers.org for further information on how this might affect you.