Associate Director IT (Infrastructure and Collaboration Services)

Associate Director IT (Infrastructure and Collaboration Services)
Department:Technology Services
Location:Columbia, MO
Type:Staff, Full-time
Pay:$75,000 to $79,000 per year (Pay range may vary based on geographic location)

Diversity Statement:
Columbia College is committed to creating an inclusive employee experience for all regardless of race, color, national origin, gender, religion, sexual orientation, age or disability. The college maintains a safe place for open discourse; supports activities that promote diversity and inclusion; and overall, fosters a sense of community that welcomes everyone.
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Job Summary:
Columbia College is seeking an Associate Director to lead and support the team responsible for providing and maintaining IT infrastructure and collaboration services. In this position, you will be instrumental in supporting a team of IT engineers and technologists who administer, support and maintain various systems and services, ensuring optimal performance and alignment with college needs and strategies.

Essential Functions:

Team and Organizational Leadership:

• Lead the hiring, training and development of IT staff to ensure team members possess the necessary skills and knowledge.
• Provide on-going guidance and support to help team members excel in their roles and contribute effectively to team and organizational objectives.
• Assist with department budgeting, including forecasting, monitoring and reporting on expenditures.
• Manage vendor relationships to ensure effective service delivery and alignment with organizational goals.
• Foster collaboration between Technology Services and other units across the college, promoting a cohesive and integrated approach to serving students, faculty and staff through the effective use of technology.

Technology Leadership:

• Oversee various IT infrastructure (network, servers, storage, directory) and collaboration services (Microsoft 365 and telephony), including administration, maintenance, delivery and support.
• Develop and maintain system documentation and departmental policies and procedures.
• Stay abreast of technology trends and strategies, leading the development of short- and long-range technology roadmaps and plans that align with the college’s strategic and operating objectives.
• Collaborate with campus stakeholders and vendor partners to plan, manage and deliver technology projects on-time and within budget, ensuring they meet the needs of the college community.
• Ensure systems are secure and compliant with product and industry standards. Implement and maintain security measures to protect data and systems, including disaster recovery and business continuity plans.
• Monitor system performance and establish KPIs to assess the effectiveness of systems and services, and identify opportunities for continuous improvement.

Mission Alignment and Professional Conduct:

• Perform job duties in alignment with Columbia College’s vision, mission, and values, actively contributing to the development and success of the Technology Services department.
• Deliver superior customer service, building strong relationships with all college constituencies.
• Fulfill additional responsibilities as assigned, demonstrating flexibility and a commitment to the college’s needs.
• Display respect and civility in all communications, fostering a positive and inclusive campus environment.
• Maintain regular and punctual attendance during established hours of operation, with the flexibility to work additional hours as needed

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Supervisory Responsibility: Yes : Full-time staff, Part-time staff, Student employees
Position reports to: Director IT or Senior Director IT

Required Core Competencies and Professional Experience:
• Ability to fluently read, write, and understand the English language.
• Proficiency with the following, but not limited to: active listening; speaking; writing; critical thinking; judgment and decision making; monitoring; reading comprehension; time management; coordination; and management of personnel resources.
• Strong leadership and management skills.
• Excellent communication and interpersonal abilities.
• Proven experience in project management and team leadership.
• Ability to develop and implement policies and procedures.
• Strong problem-solving skills and attention to detail.

Minimum Qualifications:
• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• At least two years of supervisory experience.
• At least three years of information technology experience.
• Practitioner-level of experience with one or more of the following: enterprise network administration, physical and virtual server administration, storage area network (SAN) administration, cloud computing, Active Directory and Entra administration, Microsoft 365 administration.
• Strong facilitation, planning and organizational skills.
• Understanding of information security and identity and access management best practices.

Preferred Experience:
• Bachelor’s degree in information technology, Computer Science, or a related field.
• 5+ years of supervisory experience leading technical professionals.
• Direct experience with network, server and storage administration, including virtualization and cloud strategies.
• Direct experience with administration of collaboration systems, including Microsoft 365 (Exchange, OneDrive, SharePoint, etc.) and telephony solutions, including contact centers and general phone services.

Other Requirements: Ability to satisfy, within the parameters set by the College and consistent with applicable federal, state and local laws, a criminal background check as a condition of employment.

Special Requirements (if any): Occasional evening, weekend and on-call work is required to support organizational initiatives, system maintenance and to remediate service disruptions.

Physical Requirements: The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Accommodation may be made to enable individuals with disabilities to perform the essential functions. Individuals seeking accommodation should contact the Human Resources Department without delay. While performing the duties of this job, the employee is regularly required to sit for long periods of time, talk, and hear. The employee is required to use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, or crawl. Employee must be able to type on a computer keyboard and use a computer monitor on a regular basis.

Work Conditions: The work environment conditions described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is rarely exposed to outside weather conditions; however, possible exposure to hazards and physical risks to personal safety may occur while operating certain equipment. The noise level in the work environment is usually mild.
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This job description is not meant to be all-inclusive of every duty and responsibility required by the employee in the position.

Eligibility for employee benefits and perks is determined by employment status. For more information please see https://www.ccis.edu/careers/

The offer of employment and assignment to duties is contingent upon a satisfactory criminal background check. The information may include, but is not limited to, academic, residential, achievement, performance, attendance, disciplinary, employment history, credit history, driving history, and criminal history of public record.

Review of applications will begin immediately and continue until the position is filled.

Columbia College is an equal opportunity employer.

In compliance with the Higher Education Opportunity Act (HEOA) and the Jeanne Clery Campus Safety Act (Clery Act), the Department of Campus Safety for Columbia College has provided the Annual Security and Fire Safety Report and crime statistics for the main campus and venues nationwide.

Columbia College is required to distribute this information to all current and prospective employees and students. Please follow the link below for the full report or contact Human Resources at 573-875-7495 for a printed copy.

https://www.ccis.edu/campus-safety/crime-reporting/reports-stats