Admissions & Registration Specialist

The Johns Hopkins Center for Talented Youth is a nonprofit dedicated to identifying and developing the talents of academically advanced K-12 students around the world. We provide today’s brightest students with fun, challenging courses; a community of engaged learners; and a strong foundation for future success in college and their careers. Want to join our team? We’re looking for mission-driven problem-solvers who can thrive in CTY’s diverse, collaborative, fast-paced, and results-driven work environment. We value innovation, creativity, integrity, and a shared commitment to the bright young people we serve. In return, we offer employees the opportunity to be part of the Johns Hopkins community and to take advantage of our generous benefits package, which includes affordable health-care options and tuition assistance for employees and their families.

We are seeking anAdmissions & Registration Specialist (ARS) who will report to the Associate Director and play a vital role as families and students navigate through the eligibility, admission and registration segments of the enrollment/reenrollment. As a gateway to CTY programs and offerings the ARS is responsible for executing the procedures and policies related to determining applicant eligibility for CTY programs and services. The role is also responsible for executing registration activities, maintaining student records, reporting and providing excellent customer service. It is imperative that this role develop and maintain collaborative relationships with internal and external customers, as well as possess the ability to prioritize effectively, excellent proactively solve problems, manage multiple projects simultaneously with high levels of accuracy.

NOTE: This position is eligible for a hybrid schedule. Up to two days remote per week on Monday and/or Friday. Located at the Mount Washington Campus, Baltimore, MD.

Specific Duties & Responsibilities:

Application Management & Admissions/Eligibility

• Process, Petitions, Waivers and Exceptions
• Communicates with families to ensure completion and accuracy of all CTY applications prior to determining eligibility (i.e. program, financial aid)
• Coordinates all admission functions such as for new and returning students: determines eligibility for course registration

Records Management & Student Services

• Maintains student records in the student information system including data entry and batch processing of applications
• Prepares requests for student academic records, including Talent Search certificates, program completion certificates, student course evaluations, and official academic records
• Coordinates student travel arrangements with parents and JHU travel

Registration & Course Management

• Coordinates all registration functions such as: new and returning student registration, add/drop, enrollment certifications, cancellations for non-payment, reinstatements and withdrawals

• Data enter CTY credit and noncredit public schedules of classes
• Process enrollment requests for online courses within the learning management system(s) daily, including enrollment start date changes, course changes, and instructor transfers
• Work with enrollment management, HR and academic teams to add course sections, increase class quotas or cancel courses

Other Duties

• Resolves all incidents and requests within defined SLA
• Provides substantive reports, quality control and data analysis
• Serves as a primary tester SIS enhancement
• Assists with the training of new employees as needed
• Keeps abreast and follows all applicable state, federal and international guidelines applicable to the privacy and data security of student academic records

Minimum Qualifications (Mandatory):

• High School Diploma/GED required
• Bachelor’s Degree strongly preferred
• Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula
• Four years’ administrative/academic related experience required
• Experience in registration, financial aid or student records preferred

Special Knowledge, Skills & Abilities:

• Microsoft Office Suite with advanced Excel skills
• Proficient with SharePoint and effective use of advanced software applications
• Outstanding customer service skills including effective listening
• Excellent interpersonal skills with ability to work collaboratively as part of a team
• Ability to work effectively with staff, parents and students from a variety of diverse backgrounds
• Familiarity of federal, state and local laws and regulations pertaining to student privacy
• Exceptional verbal, written and interpersonal communication skills
• Demonstrated organizational skills with proven ability to prioritize workload
• Adaptable to changes in technology
• Familiarity with CampDocs
• Ability to analyze and collaborate on innovative solutions and the implementation of solutions.
• Bi-lingual skills preferred
• Experience with SIS preferred

Physical Requirements:

• Ability to sit in a normal seated position for extended periods of time
• The incumbent will be required to communicate regularly via telephone and face to face with internal and external customers and must be able to exchange accurate and timely information in these settings
• Position also requires a degree of mobility common to working in an office environment; bending, kneeling or standing during events and presentations may be required
• Frequent communication with internal and external customers and must be able to exchange accurate information in these situations verbally and in writing
• Occasional movement about the office to access file cabinets, office machinery, various workstations, etc. including movement from floor to floor using elevators and stairs
• Constantly operates a computer and other office productivity machinery, such as a copy machine and printer. Dexterity of hands to operate a computer keyboard, mouse pad and other office machinery

Additional Information:

• Applicants must be authorized to work in the US
• All employees participating in or serving children in University programs must participate in mandatory Child Abuse Prevention online training on the appropriate conduct around children, protecting children from abuse and neglect, and reporting of known or suspected child abuse and neglect
• This position is eligible for a hybrid schedule. Up to two days remote per week on Monday and/or Friday.

JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Classified Title: Admissions & Registration Specialist
Role/Level/Range: ATO 37.5/03/OF
Starting Salary Range: $20.02 - $27.51/hr
Employee group: Full Time
Schedule: M-F. 8:30 am - 5:00 pm
Exempt Status: Non-Exempt
Location: ​​​​​​​Mount Washington Campus
Department name: ​​​​​​​Registration
Personnel area: Academic and Business Centers

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office atjhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons or because the individual is pregnant or attempting to become pregnant. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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