Information Technology Manager-ServiceNow, SharePoint & Web Support

Position Details

Position Information

Requisition Number
S4231P

Home Org Name
Office of Information Technology

Division Name
CIO Information Technology

Position Title
Information Technology Manager-ServiceNow, SharePoint & Web Support

Job Class Code
MA04

Appointment Status
Full-time

Part-time FTE

Limited Term
No

Limited Term Length

Job Summary

The Office of Information Technology is seeking a highly motivated and skilled technical manager to lead our ServiceNow, SharePoint, and Web Support team. This position will oversee the seamless delivery of IT services across the organization. The ideal candidate will have exceptional communication skills, be a skilled project leader, have a strong technical background, and experience working in an educational environment.

Working onsite is a requirement of the job. May work up to 1-day hybrid remote in the local area with the director’s approval.


Why Should YOU Choose Auburn University?

✅ Competitive Employee Benefits – Enjoy comprehensive benefits and a state retirement plan.
✅ Tuition Assistance – Receive support for you and your dependents’ education.
✅ Generous Leave Policies – Benefit from paid parental leave and other generous leave options.
✅ Impactful Work – Take pride in contributing to Auburn’s premier academic experience and transformative student and employee achievements.

About Auburn : Auburn was named by Forbes Magazine as one of the state of Alabama’s best employers, with employees staying an average of ten years! Learn more about Auburn’s impact, generous employee benefits, and thriving community by visiting aub.ie/working-for-auburn

It’s a Lifestyle : The Auburn/Opelika area is a page right out of Southern Living magazine with an idyllic small-town feel, perfecting a unique balance between a close-knit community and driving consistent growth and development. Paralleling the exponential growth of Auburn University, the Auburn/Opelika area boasts services and amenities that cater to any interest. We’re proud of our top school systems, city services, award-winning restaurants, and the infectious spirit of life in a college town. You can find us nestled halfway between the beach and the mountains in a lower-cost-of-living area, two hours outside of Atlanta or Birmingham. If you’re new to Auburn, we’d love to introduce you. If you’re already acquainted with Auburn, we’ll keep it simple: it’s time to come home!

Essential Functions

• Lead the administration, configuration, design, and architecture of ServiceNow and SharePoint solutions, including custom applications and integrations, that meet client needs and industry best practices.
• Engage a creative and analytical mindset while leading a team in collaboration with key stakeholders to gather and understand business requirements and translate them into technical designs while following best practices and quality assurance guidelines.
• Collaborate with cross-functional teams to ensure efficient incident management, problem resolution, and change management processes
• Provide technical leadership and mentorship to development teams to ensure the successful execution of projects
• Remain current with ServiceNow and SharePoint platform advancements and emerging trends to drive innovation while ensuring web accessibility
• Ensure ServiceNow and SharePoint solutions’ security, scalability, and maintainability
• Track and provide reports, plans, and platform roadmaps to business stakeholders and management
• Guide a team to create scalable solutions while adhering to design best practices
• Demonstrates a strong commitment to rigorous testing and comprehensive quality assurance

Minimum Qualifications

Minimum Qualifications

• Bachelor’s degree in Business Administration, Management, Computer Science, Computer Engineering, Information Systems, or related field.
• 5 years of experience in a specific IT specialty.

Minimum Skills, License, and Certifications

Minimum Skills and Abilities

• Knowledge of information technology principles and applications, computer system management methodologies and new technologies.
• Ability to work well under pressure.
• Ability to recognize, analyze, and solve a variety of problems.
• Ability to plan, assign, and/or supervise the work of others.
• Excellent communication skills both written and verbal.

Minimum Technology Skills

Minimum License and Certifications

Desired Qualifications

Desired Qualifications

• Knowledge of IT project and operations management to include team leadership skills, collaboration, coaching, mentoring, training, and ethical integrity
• Five years of leadership experience including recent experience; leadership with an enterprise focus
• Demonstrated leadership abilities, with the capacity to inspire and guide teams
• Ability to translate specific strategic information into operational programs
• Industry-related skills include knowledge of the IT industry and trends, knowledge of IT security regulations, and proficiency in ITIL
• Ability to lead the design of technical solutions for a non-technical client base
• Exceptional written, verbal, and interpersonal skills, with an attention to detail
• Strong troubleshooting, decision-making, and problem-solving abilities
• Masters Degree in Business Administration, Management, Computer Science, Computer Engineering, Information Systems, or related field.
• ServiceNow Certified System Administrator ( CSA )
• Proven experience in lServiceNow development and architecture.
• Documented experience in leading and mentoring a complex, technical team.
• Understand ITSM and integration requirements.
• Exceptional communication and customer service skills having a Tier 1 and Tier 2 client support background.

Posting Detail Information

Salary Range
$74,180 - $133,530

Job Category
Information Systems/Technology

Working Hours if Non-Traditional

City position is located in:
Auburn

State position is located:
Alabama

List any hazardous conditions or physical demands required by this position

Posting Date
02/04/2025

Closing Date

EEO Statement

AUBURN UNIVERSITY IS AN AFFIRMATIVE ACTION / EQUAL OPPORTUNITY EMPLOYER . It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. The Office of Affirmative Action/Equal Employment Opportunity (AA/ EEO ) strives to ensure an inclusive and equitable working, living, and learning environment for members of the Auburn University community. Please visit their website to learn more.

Special Instructions to Applicants

Quick Link for Internal Postings
https://www.auemployment.com/postings/50999
Documents Needed to Apply
Required Documents

1. Resume
2. Cover Letter

Optional Documents

1. Letter of Recommendation
2. Other

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * Please select how you first became aware of this opportunity. Your response helps us determine how we can more effectively reach our candidates.
   • LinkedIn
   • AcademicKeys
   • The Chronicle of Higher Education
   • DiversityJobs
   • HigherEdJobs
   • HERC (Higher Education Recruitment Consortium)
   • Indeed
   • RecruitMilitary
   • The Tuskegee News
   • Professional organization or journal
   • Veterans Assistance Services
   • Disability Assistance Services
   • State Employment Service
   • Social Media
   • AU Job Bulletin
   • Notified by an Auburn employee
   • College or university Career Services
   • I went to the AU Employment Website directly (www.auemployment.com)
   • Other
2. * Please select the answer that best describes your current employment relationship with Auburn University:
   • Current full-time Auburn or AUM employee within probationary period
   • Current full-time Auburn or AUM employee outside of probationary period
   • Current part-time Auburn or AUM employee
   • Not an Auburn or AUM employee
3. * Do you have 5 years of experience in a specific IT specialty?
   • Yes
   • No
4. * Are you currently legally authorized to work in the United States?
   • Yes
   • No
5. * This position is NOT a remote position. Are you willing to work onsite in Auburn, Alabama if selected for this position?
   • Yes
   • No
6. * Do you have a Bachelor’s degree in Business Administration, Management, Computer Science, Computer Engineering, Information Systems, or related field?
   • Yes
   • No
7. * Will you now or in the future require immigration sponsorship by our organization to attain or maintain your employment eligibility (e.g. H-1B, E-3, TN, O-1, STEM OPT)?
   • Yes
   • No