PERMITS MANAGER
- Employer
- University of Wisconsin-Madison
- Location
- Wisconsin, United States
- Salary
- Salary Not Specified
- Date posted
- Sep 3, 2021
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Job no: 240722-AS
Work type: Onsite, Staff-Full Time
Department: FP&M/TRANS SERV/CUST SERV
Location: Madison
Categories: Management/Supervisory, Transportation Services
Position Summary:
Under the general direction of the Transportation Services Associate Director, this position is responsible for all aspects of two areas within Transportation Services: the Annual Permit Program and Customer Service operations. Transportation Services programs generate almost $20 million in revenue annually, and provide service to over 60,000 faculty, staff & students as well as an estimated 4.6 million campus visitors annually. Primary responsibilities include program management and policy development for the Annual Permit Program and Customer Service operations. The Permits Manager will provide continuous feedback to management on the fiscal impact of policy decisions via comprehensive research, analytic reports, and ongoing dialogue.
This position will spend the majority of their time improving and implementing the annual permit process and system (application and distribution of permits campus wide); develop reports, spreadsheets, and budgets for permits and customer service; reconcile complex ledgers pertaining to Annual Permit Program and Customer Service, prepare diversified reports of income and expenditures, and develop financial statements for each area of responsibility. This manager works closely with other managers to ensure accuracy of sale transactions and available occupancy in all surface lots and garages to eliminate oversell and provide online and in office sales for campus community.
This position is responsible for recruiting, hiring, training, scheduling, evaluation and discipline of employees. Responsibilities also include system management, research and analysis of parking management technology and options; and special assignments and projects, analyzing program needs, collecting data and information, developing options and plans, issuing recommendations, and establishing priorities and overall system strategies. This position will play an integral role in training, consulting, coaching on PAS (Permit Application System) to all UTC's (Unit Transportation Coordinators).
The UW-Madison campus is comprised of over 900 acres of picturesque grounds located on the shores of Lake Mendota. The campus is bounded on the east and south by the City of Madison and on the west by the village of Shorewood Hills. The location of the campus, the need to develop within the existing campus boundaries, the desire to preserve open space and the numbers of people accessing the campus on a daily basis contribute to this being one of the more complex transportation/parking systems in the Midwest. The campus has over 19.5 million gross square feet of building space and offers a broad array of undergraduate, graduate, professional, research and advanced academic programs. The UW-Madison is the flagship university in the 26 campus University of Wisconsin System and one of the nation's largest and most productive research institutions in higher education.
The mission of Transportation Services is to provide safe and reliable transportation options to the campus community. Transportation Services and the Division of Facilities Planning and Management are committed to promoting respect and civility in the workplace. Staff serves as role models by practicing exemplary behaviors when working with customers, fellow staff members, students, and visitors. The mission of Facilities Planning and Management is to provide excellence in facilities and services for the University community. The organization is committed to stewardship of architectural, environmental, archeological and land resources in support of the academic and strategic objectives of the University of Wisconsin-Madison.
Position Duties:
List of Duties
Institutional Statement on Diversity:
Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.
The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.
For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion
Degree and Area of Specialization:
Bachelor's degree in business administration, finance, accounting or a related subject preferred.
Minimum Years and Type of Relevant Work Experience:
Minimum of three years of experience in a supervisory or management role. Experience working in a Transportation or Parking environment a plus.
Additional Information:
* Knowledge of parking/permit operations and revenue controls.
* Knowledge of parking and transportation accounting, auditing and budget practices.
* Knowledge of computers and spreadsheets, word processing, databases, mainframe database program, applications, traffic and parking programs.
* Knowledge of research/analysis and reporting.
* Knowledge of budget/cost center development and administration.
* Knowledge of University and state policy and procedure.
* Extensive knowledge of program and overall departmental policies and objectives that relate to the university transportation system and the ability to interpret and apply them in daily work activities.
* Knowledge and understanding of business management, including management principles as they relate to personnel, office management, and accounting and budgetary controls.
* Knowledge of management and supervision of staff. Also, have knowledge of public relations techniques, negotiation and conflict resolution skills.
* Skill in communication, both oral and written.
* Skill in organizing and applying or displaying tact, judgment, confidentiality and independent decision-making.
* Ability to establish and enhance working relationships with employees, UW administrators, customers and the general public.
* Ability to exercise sound judgement and discretion in developing, applying and interpreting policy and procedure.
* Ability to effectively handle difficult customer situations with appropriate conflict resolution skills.
* Ability to effectively supervise the day-to-day activities of staff including the establishing of priorities, assigning individual staff duties, coordinating and evaluating performance, and ensuring the staff work together as a team.
* Ability to work hours outside the normal working schedule, including nights, weekends and holidays.
Department(s):
A718305-FACILITIES PLNG AND MGMT/TRANS SERV/CUST SERV
Work Type:
Full Time: 100%
This position requires work be performed in-person, onsite, at a designated campus work location.
Typical hours are Monday-Friday from 8:00am-5:00pm. May need to work hours outside the normal working schedule, including nights, weekends and holidays.
Appointment Type, Duration:
Ongoing/Renewable
Salary:
Minimum $60,000 ANNUAL (12 months)
Depending on Qualifications
Instructions to Applicants:
Please click on the "" button to start the application process. Applicants will be asked to upload a resume and cover letter. Applicants will be asked to provide references within the online application.
In your cover letter please describe the following:
1. Your experience with managing a customer service operation
2. Your experience with budget development and managing revenues
3. Experience in developing, negotiating and implementing contracts
Contact:
Lisa Raetzman
lisa.raetzman@wisc.edu
608-263-9670
Relay Access (WTRS): 7-1-1 (out-of-state: TTY: 800.947.3529, STS: 800.833.7637) and above Phone number (See RELAY_SERVICE for further information. )
Official Title:
FINANCIAL PROG MANAGER III(P52NL)
Employment Class:
Academic Staff-Renewable
Job Number:
240722-AS
The University of Wisconsin is an Equal Opportunity and Affirmative Action Employer. We promote excellence through diversity and encourage all qualified individuals to apply.
If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website: https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/
The University of Wisconsin-Madison is engaged in a Title and Total Compensation (TTC) Project to redesign job titles and compensation structures. As a result of the TTC project, official job titles on current job postings may change. Job duties and responsibilities will remain the same. For more information please visit: https://hr.wisc.edu/title-and-total-compensation-study/ .
Employment will require a criminal background check. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.
The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).
The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department .
Applications Open: Sep 3 2021 Central Daylight Time
Applications Close: Oct 3 2021 11:55 PM Central Daylight Time
Work type: Onsite, Staff-Full Time
Department: FP&M/TRANS SERV/CUST SERV
Location: Madison
Categories: Management/Supervisory, Transportation Services
Position Summary:
Under the general direction of the Transportation Services Associate Director, this position is responsible for all aspects of two areas within Transportation Services: the Annual Permit Program and Customer Service operations. Transportation Services programs generate almost $20 million in revenue annually, and provide service to over 60,000 faculty, staff & students as well as an estimated 4.6 million campus visitors annually. Primary responsibilities include program management and policy development for the Annual Permit Program and Customer Service operations. The Permits Manager will provide continuous feedback to management on the fiscal impact of policy decisions via comprehensive research, analytic reports, and ongoing dialogue.
This position will spend the majority of their time improving and implementing the annual permit process and system (application and distribution of permits campus wide); develop reports, spreadsheets, and budgets for permits and customer service; reconcile complex ledgers pertaining to Annual Permit Program and Customer Service, prepare diversified reports of income and expenditures, and develop financial statements for each area of responsibility. This manager works closely with other managers to ensure accuracy of sale transactions and available occupancy in all surface lots and garages to eliminate oversell and provide online and in office sales for campus community.
This position is responsible for recruiting, hiring, training, scheduling, evaluation and discipline of employees. Responsibilities also include system management, research and analysis of parking management technology and options; and special assignments and projects, analyzing program needs, collecting data and information, developing options and plans, issuing recommendations, and establishing priorities and overall system strategies. This position will play an integral role in training, consulting, coaching on PAS (Permit Application System) to all UTC's (Unit Transportation Coordinators).
The UW-Madison campus is comprised of over 900 acres of picturesque grounds located on the shores of Lake Mendota. The campus is bounded on the east and south by the City of Madison and on the west by the village of Shorewood Hills. The location of the campus, the need to develop within the existing campus boundaries, the desire to preserve open space and the numbers of people accessing the campus on a daily basis contribute to this being one of the more complex transportation/parking systems in the Midwest. The campus has over 19.5 million gross square feet of building space and offers a broad array of undergraduate, graduate, professional, research and advanced academic programs. The UW-Madison is the flagship university in the 26 campus University of Wisconsin System and one of the nation's largest and most productive research institutions in higher education.
The mission of Transportation Services is to provide safe and reliable transportation options to the campus community. Transportation Services and the Division of Facilities Planning and Management are committed to promoting respect and civility in the workplace. Staff serves as role models by practicing exemplary behaviors when working with customers, fellow staff members, students, and visitors. The mission of Facilities Planning and Management is to provide excellence in facilities and services for the University community. The organization is committed to stewardship of architectural, environmental, archeological and land resources in support of the academic and strategic objectives of the University of Wisconsin-Madison.
Position Duties:
List of Duties
Institutional Statement on Diversity:
Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.
The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.
For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion
Degree and Area of Specialization:
Bachelor's degree in business administration, finance, accounting or a related subject preferred.
Minimum Years and Type of Relevant Work Experience:
Minimum of three years of experience in a supervisory or management role. Experience working in a Transportation or Parking environment a plus.
Additional Information:
* Knowledge of parking/permit operations and revenue controls.
* Knowledge of parking and transportation accounting, auditing and budget practices.
* Knowledge of computers and spreadsheets, word processing, databases, mainframe database program, applications, traffic and parking programs.
* Knowledge of research/analysis and reporting.
* Knowledge of budget/cost center development and administration.
* Knowledge of University and state policy and procedure.
* Extensive knowledge of program and overall departmental policies and objectives that relate to the university transportation system and the ability to interpret and apply them in daily work activities.
* Knowledge and understanding of business management, including management principles as they relate to personnel, office management, and accounting and budgetary controls.
* Knowledge of management and supervision of staff. Also, have knowledge of public relations techniques, negotiation and conflict resolution skills.
* Skill in communication, both oral and written.
* Skill in organizing and applying or displaying tact, judgment, confidentiality and independent decision-making.
* Ability to establish and enhance working relationships with employees, UW administrators, customers and the general public.
* Ability to exercise sound judgement and discretion in developing, applying and interpreting policy and procedure.
* Ability to effectively handle difficult customer situations with appropriate conflict resolution skills.
* Ability to effectively supervise the day-to-day activities of staff including the establishing of priorities, assigning individual staff duties, coordinating and evaluating performance, and ensuring the staff work together as a team.
* Ability to work hours outside the normal working schedule, including nights, weekends and holidays.
Department(s):
A718305-FACILITIES PLNG AND MGMT/TRANS SERV/CUST SERV
Work Type:
Full Time: 100%
This position requires work be performed in-person, onsite, at a designated campus work location.
Typical hours are Monday-Friday from 8:00am-5:00pm. May need to work hours outside the normal working schedule, including nights, weekends and holidays.
Appointment Type, Duration:
Ongoing/Renewable
Salary:
Minimum $60,000 ANNUAL (12 months)
Depending on Qualifications
Instructions to Applicants:
Please click on the "" button to start the application process. Applicants will be asked to upload a resume and cover letter. Applicants will be asked to provide references within the online application.
In your cover letter please describe the following:
1. Your experience with managing a customer service operation
2. Your experience with budget development and managing revenues
3. Experience in developing, negotiating and implementing contracts
Contact:
Lisa Raetzman
lisa.raetzman@wisc.edu
608-263-9670
Relay Access (WTRS): 7-1-1 (out-of-state: TTY: 800.947.3529, STS: 800.833.7637) and above Phone number (See RELAY_SERVICE for further information. )
Official Title:
FINANCIAL PROG MANAGER III(P52NL)
Employment Class:
Academic Staff-Renewable
Job Number:
240722-AS
The University of Wisconsin is an Equal Opportunity and Affirmative Action Employer. We promote excellence through diversity and encourage all qualified individuals to apply.
If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website: https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/
The University of Wisconsin-Madison is engaged in a Title and Total Compensation (TTC) Project to redesign job titles and compensation structures. As a result of the TTC project, official job titles on current job postings may change. Job duties and responsibilities will remain the same. For more information please visit: https://hr.wisc.edu/title-and-total-compensation-study/ .
Employment will require a criminal background check. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.
The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).
The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department .
Applications Open: Sep 3 2021 Central Daylight Time
Applications Close: Oct 3 2021 11:55 PM Central Daylight Time
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