Senior Program Manager of Financial Aid Training
- Employer
- University of Missouri - Columbia
- Location
- Columbia, Missouri, United States
- Salary
- Competitive Salary
- Date posted
- Feb 5, 2025
View more categoriesView less categories
- Position Type
- Administrative, Business & Administrative Affairs, Financial Affairs, Student Affairs, Enrollment Management, Financial Aid, Other Student Affairs
- Employment Type
- Full Time
Job Details
Hiring Department
Student Financial Aid
Job Description
The Senior Program Manager of Financial Aid Training is a member of the senior leadership team within the MU Student Financial Aid office. The position is responsible for developing, implementing, and maintaining a comprehensive learning and operational support structure for the Student Financial Aid Team. This role oversees onboarding, training, and knowledge assessments to ensure staff are well-equipped to perform their roles effectively. Additionally, this position manages information and resources for online platforms such as, but not limited to, the Student Financial Aid website and our customer service intranet knowledge base (i.e., Tiger Wiki). This position plays a key role in ensuring office efficiency, regulatory compliance, and high-quality customer service experience for students, families, campus partners, and external constituents.
Primary functions include, but are not limited to:
- Conduct weekly team trainings and build and execute competency-based knowledge
- Ensure training materials and assessments remain current, relevant, and aligned with regulatory requirements and office procedures
- Create and continuously update and improve training programs to provide onboarding and ongoing training for new and current team members
- Manage the Student Financial Aid website to provide accurate, timely, and user-friendly financial aid information
- Oversee the continued development and management of the intranet knowledge base (i.e., Tiger Wiki) to ensure accessibility to critical policies, procedures, and resources for the customer service team.
- Manage certain compliance functions, such as but not limited to, development of the Cost of Attendance (COA), updating the Net Price Calculator (NPC), and operational timelines for key milestones
- Help ensure compliance with federal, state, and institutional regulations so we remain administratively capable, assist with policy and procedure documentation, and provide backup in key areas
- Perform other job-related duties as assigned
M-F, 8 am to 5 pm, occasional evenings and weekends
Minimum Qualifications
A Bachelor's degree or an equivalent combination of education and experience and at least 4 years of experience from which comparable knowledge and skills can be acquired is necessary.
Preferred Qualifications
- 3-5 years of progressive experience working in a financial aid office
- Experience in creating and executing training programs
Salary Range: $59,000 - $64,000 yearly
Grade: GGS-011
University Title: Senior Program Manager Student Support Services
Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.
Benefit Eligibility
This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits .
Equal Employment Opportunity
The University of Missouri is an Equal Opportunity Employer .
To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.
54788
Company
The University of Missouri was founded in 1839 in Columbia, Mo., as the first public university west of the Mississippi River and the first state university in Thomas Jefferson's Louisiana Purchase territory. MU provides all the benefits of two universities in one — it's a major land-grant institution and Missouri's largest public research university.
Considered one of the nation's top-tier institutions, Mizzou has a reputation of excellence in teaching and research, and is the flagship campus of the four-campus University of Missouri System. It is one of only 34 public universities, and the only public institution in Missouri, to be selected for membership in the Association of American Universities. MU offers more than 280 degree programs — including more than 75 online degree options — and is designated as comprehensive doctoral with medical/veterinary by the Carnegie Foundation for the Advancement of Teaching.
Mizzou is recognized nationally and receives top rankings for its programs in many areas, including journalism, dispute resolution, family and community medicine, campus writing program and Freshman Interest Groups. As one of only six public universities in the country with medicine, veterinary medicine and law all on one campus, MU provides Missouri with an educated work force of doctors, veterinarians and lawyers.
At Mizzou, we know how to make an impact—and our work reaches far beyond our campus. When you become part of our community, you’ll be part of our collective effort to teach, to learn and to drive change that results in better lives and brighter futures for the world.
Mizzou Tigers are lifelong learners, and that includes our faculty and staff members. All employees have the opportunity to pursue personal and professional growth and acquire new skills for their own benefit and the benefit of the university.
Our university seeks to support the whole employee, and that includes a competitive compensation and benefits package, support that will help you find work/life balance, a focus on career planning and plenty of opportunities to find and be recognized for your success.
We support an engaged and energized university community through competitive medical, dental and vision insurance as well as diverse programs to support whole-person wellness.
Mizzou empowers employees to make a lasting financial plan with retirement plan options, some of which are accessible to all faculty and staff, no matter their eligibility for other benefits.
Mizzou is a world-renowned educational and research institution, and our first-rate faculty, staff and students are part of something big. If you’re looking for a vibrant community that offers endless opportunities to grow and make a difference throughout our state, the nation and the world, our university may be the place for you.
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