Administrative Support Associate
- Employer
- Appalachian State University
- Location
- North Carolina, United States
- Salary
- Salary Not specified
- Date posted
- Jan 22, 2025
View more categoriesView less categories
- Position Type
- Administrative, Enrollment Management
- Employment Level
- Mid-Level
- Employment Type
- Full Time
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Administrative Support Associate
Department: Transfer Admissions & Engagement - 240400
Minimum Qualifications
Graduation from high school; or an equivalent combination of education and experience.
Special Note: This is a generalized representation of positions in this class and is not intended to reflect essential functions per ADA. Examples of competencies are typical of the majority of positions, but may not be applicable to all positions. Diplomas or degrees must be received from appropriately accredited institutions.
License/Certification Required
Essential Job Functions
Transfer Admissions & Engagement (TAE) is in the division of Enrollment Management (EM). The mission of the Division of Enrollment Management is to strategically plan, implement, and assess services and programs that facilitate student preparation for college, recruitment, enrollment, and graduation. The mission of TAE is to cultivate an environment that elevates the higher education experience by advocating, collaborating, and providing innovative services to recruit, retain, and graduate students. Additionally, TAE will coordinate programming and services intended to help students integrate into the Appalachian community and improve retention.
This Administrative Support Associate role serves as administrative support and first point of contact (visit, email, phone) for Transfer Admissions & Engagement.
Duties & Responsibilities Include:
- Ensuring the highest quality of customer service to students, staff, faculty, parents, and administrators.
- Maintaining a thorough knowledge of Transfer Admissions & Engagement policies and procedures.
- Maintaining excellent verbal and written communication skills.
- Managing general office duties such as receptionist duties, preparing documents and emails, compiling records, organizing and maintaining files, distributing mail, greeting visitors, and answering calls and emails.
- Performing duties using a variety of technology platforms, including Google suites, Microsoft Office, Banner, Slate CRM, DegreeWorks, and others.
Knowledge, Skills, & Abilities Required for this Position
- Thorough knowledge of standard and professional office practices and procedures.
- Strong interpersonal communication and organizational skills.
- Ability to handle multiple tasks with frequent interruptions.
- Detail oriented.
- Proficient computer capabilities and the ability to quickly learn other software products.
- Transfer Admissions & Engagement is a high contact/high volume department with a strong emphasis on customer service.
Preferred Qualifications
Desired skills and abilities: outgoing; must enjoy working with people; collaborative; patient; flexible; and the ability to multitask on a consistent basis.
Work Schedule/Hours: Monday - Friday, 8:00am - 5:00pm, with evening and/or weekend meetings scheduled periodically at various locations or online.
Anticipated Hiring Range: $36,894 - $37,394
Closing Date: 2/2/2025
To apply, visit https://appstate.peopleadmin.com/postings/49470
Appalachian State University is an Affirmative Action/Equal Opportunity Employer. The University does not discriminate in access to its educational programs and activities, or with respect to hiring or the terms and conditions of employment, on the basis of race, color, national origin, religion, sex, gender identity and expression, political affiliation, age, disability, veteran status, genetic information or sexual orientation.
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