Student Accounts Specialist

Student Accounts Specialist

Description


Position Title: Student Accounts Specialist

Department: Business Office

Reports To: Student Accounts Manager


Classification: Non-Exempt
FTE: 1.0

Salary: Hourly Position ($19.00-$24.00)

Essential Job Duties:

1. Student Accounts and Financial Aid Counseling

• Provide excellent customer service while managing the primary Student Accounts and Financial Aid department phone line and email accounts, including answering or delegating, as necessary
• Provide financial counseling to assist students and families regarding tuition bills, payment options and financial obligations
• Interpret and administer Student Account policies and use professional judgment, when necessary, in specific situations
• Communicate pertinent information to students and parents via telephone, email, and in person
• Accurately refer students and parents to departments to help resolve their questions.
• Maintain compliance with the Family Educational Rights and Privacy Act (FERPA

Coordinate Health Insurance

• Manage the student Health Insurance enrollment process for international students.
• Notify students of insurance coverage requirements
• Coordinate the electronic flow of information with the insurance company

Office Administration, Payment, and Refund Processing

• Assist with processing student payments into the Student Information System, including daily payment files, payments made by mail and wire payments
• Assist with processing third-party scholarship checks
• Process student refunds weekly in accordance with Title 4 regulations
• Manage document intake which includes receiving, tracking, and routing all incoming forms; oversee filing system and document imaging system within department; and ensure document retention policy is applied consistently
• Assist with the Student Accounts website maintenance
• Assist Accounting Office with verifying the payments made in Flywire match disbursements received by the bank

Manage Student Workers

• Hire, train, mentor, schedule, and direct the work of department student workers
• Ensure the office is staffed with student workers available to greet, respond to, or route questions to appropriate individuals
• Ensure student workers interact with customers in a courteous and professional manner
• Approve student timecards, ensuring hours are within budget and student earnings are within the financial aid award

Other Duties

• Actively participate with the Student Accounts team in implementing a new Student Information System. Converting from a home grown system to Oracle Student Management.
• Provide back up to the Student Accounts Receivable Coordinator.
• Support, respect, and commit to embracing diverse backgrounds, values, and points of view to build a strong and inclusive community
• Complete and meet deadlines for required training and performance management cycle
• Perform other duties as assigned

Work Schedule:

Term: Year-round

Shift: The standard 40-hour work schedule is Monday - Friday, 8:00 am - 5:00 pm; flexible work arrangements can be proposed and are subject to approval by HR and relevant supervisors. Some evening and weekend hours may be required. Travel up to 1% of work schedule, which includes local (Twin Cities metro area) and national travel; overnight trips average 0-1 trips per year.

Required Qualifications:

• 
  Education: High school diploma
  or equivalent; maintain a valid driver's license and meet St. Olaf College driver authorization criteria with a satisfactory driving record
• 
  Experience: 2+ years of customer service experience in a fast-paced environment

Preferred Qualifications:

• 
  Education: Associate's degree in accounting or related field
• 
  Experience: Experience working with student accounts or financial aid in higher education

Prerequisites:

Employment in this position is conditioned upon successful completion of a background check, which may include criminal background checks, reference checks, verification of work history, verification of any required academic credentials, licenses, and/or certifications, a motor vehicle check, verification of a DOT certification, a credit check, employment eligibility verification, and/or a pre-employment physical. Whether a background check is deemed successfully completed will be at the sole discretion of St. Olaf College. Please note that St. Olaf College reserves the right, at its sole discretion, to conduct periodic background checks.

Disclaimer:

This job description is for general information purposes. It is not intended to list all duties and responsibilities of the position. This job description is subject to change at any time, with or without prior notice, by St. Olaf College.








About Us

Who We Are:

Founded in 1874, St. Olaf College is a residential, coeducational liberal arts college with approximately 3,000 students and 800 faculty and staff. The college is located on a picturesque 300-acre campus in Northfield, Minnesota, a vibrant, historic river town of 20,000 located 45 minutes south of culturally rich and diverse Minneapolis and St. Paul.

The college offers an academically rigorous, nationally ranked liberal arts education that fosters the development of the whole person in mind, body, and spirit and emphasizes learning in an inclusive and globally engaged community. We encourage applications from candidates committed to multicultural understanding and the enrichment of our diverse community.

The college offers a comprehensive benefits package, including a 9% retirement match, contributions to eligible employees' health savings accounts, a significant tuition discount (up to a 90% reduction) at ACM, GLCA, and ELCA colleges and universities for employees' children, and generous paid time off. For a full review of the college's benefits, please see the summary of our benefits here: https://wp.stolaf.edu/hr/benefits/

To provide a safe and secure educational environment, St. Olaf College verifies the accuracy of all credentials presented by applicants and conducts a criminal background check on every new hire.

A summary of the Flexible Work Policy for staff: https://wp.stolaf.edu/hr/flexible-work-policy/

A link to our Community and Belonging page: https://wp.stolaf.edu/equity-inclusion/

A virtual campus tour: https://www.stolaf.edu/multimedia/play/?p=483

An overview of Northfield: https://wp.stolaf.edu/admissions/visit/northfield/

An overview of the Twin Cities: https://wp.stolaf.edu/admissions/visit/twincities/

For Staff Application Assistance:

hrstaff@stolaf.edu

507-786-3068

For Faculty Application Assistance:
facultysearch@stolaf.edu
507-786-3356

Nondiscrimination Policy

St. Olaf College does not discriminate on the basis of sex, race, color, creed, national origin, gender identity, gender expression, sexual orientation, age, religion, disability, marital status, veteran status, or status with regard to public assistance. St. Olaf College prohibits discrimination and harassment based upon these and any other legally protected status in any education program or activity that it operates, including in admissions and employment.

Inquiries about this nondiscrimination policy may be referred to St. Olaf College's Director of Equal Opportunity, the U.S. Department of Education’s Office for Civil Rights, or both. St. Olaf's Director of Equal Opportunity (who serves as the College's Title IX, Title VI, and Section 504 Coordinator) is Pamela McDowell, Tomson Hall, mcdowell@stolaf.edu, (507) 786-3465.



To apply, visit https://fa-ewur-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3/job/1736/?mode=location





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