Executive Director of Integrated Student Services, Cougar Help Center
- Employer
- Kean University
- Location
- Union, New Jersey, United States
- Salary
- Competitive Salary
- Date posted
- Jan 22, 2025
View more categoriesView less categories
- Position Type
- Administrative, Student Affairs, Student Activities & Services, Executive, Executive Directors, Vice Presidents
- Employment Level
- Senior-Level
- Employment Type
- Full Time
Job Details
Cougar Help Center
Executive Director of Integrated Student Services
Kean University will be opening the Cougar Help Center, a customer service office integrating the offices of the Registrar, Financial Aid and Student Accounting. With specially trained team members, the Center will provide professional, cross-functional support services to students. Initially reporting to the Senior Vice President for Student Success, and transitioning to report to the Associate Vice President for Student Success and Retention when launched, the Executive Director of Integrated Student Services (Executive Director 3) will play a pivotal role in the establishment and management of the Center. With a commitment to student success, the Executive Director will provide leadership and be instrumental in creating a new, comprehensive, front-end service process to enhance the student experience and streamline administrative processes. The Executive Director will be responsible for implementing strategies with the goal of increasing retention and graduation rates at the university and will work collaboratively with various departments, ensuring efficient and student-centric operations.
This is not a remote position and requires physical presence on campus as determined by the Supervisor. This position requires travel and a flexible scheduling including evening and weekend hours.
Qualifications: Master’s degree from an accredited college in Higher Education Administration, Student Affairs, Business Administration or a related field and five (5) years of professional experience in higher education administration, with a focus on student services and front-end functions is required. Preferred qualifications include: a Doctoral degree in Higher Education Administration or a related field; e xperience in leading and implementing integrated student services models; and k nowledge of emerging trends and best practices in higher education administration. Candidate must have s trong leadership skills with the ability to build and lead a high-performing team; e xcellent communication and interpersonal skills, with a focus on customer service; the a bility to work collaboratively with diverse internal and external stakeholders; and i n-depth knowledge of student services, registrar, financial aid and student accounting functions.
Candidacy review begins immediately and continues until appointment is made. Please submit your cover letter, resume/CV and contact information for three professional references. Official transcripts are required prior to the starting date of employment.
Attention current Kean University employees (including part-time Student Assistants, Graduate Assistants, Academic Specialists and Adjuncts): Please apply via the internal career site to ensure consideration as an internal candidate. To apply internally, please log into your Workday account and select the Career icon on your homepage to view available positions.
Additional Information
Kean University complies with the New Jersey First Act (Senate Bill No. 1730, P.L. 2011, Chapter 70). Any individual newly hired by Kean University will be required to abide by this law and establish a principal residence in New Jersey. New employees will have a full 365 days to establish such residence, from the effective date of hire.
In compliance with the Americans with Disabilities Act (ADA), if you have a disability and would like to request an accommodation in order to apply for a position, please refer to Section III.A. of our Reasonable Accommodations Policy & Procedures .
Diversity & Non-Discrimination Statement
Kean University is committed to establishing and maintaining a diverse campus community through inclusive excellence and equal opportunity. Kean’s commitment to access and equity is designed to prepare each graduate to not only thrive, but climb higher in a diverse world. As an affirmative action, equal opportunity institution we work to support a campus-wide agenda to foster a community that both values and promotes the diversity and equity of all students, faculty, staff, administrators, and beyond.
EEO/AA Statement
Kean University is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer
Company
is a world-class, vibrant and diverse institution offering more than 50 undergraduate majors and 60-plus graduate options, including six doctoral programs. Kean distinguishes itself through excellence in academics, strategic investments in both research and cultural facilities and initiatives and a commitment to the success of every student. Dedicated to preparing students for rewarding careers, lifelong learning and fulfilling lives, Kean offers a broad range of disciplines, the expertise of a diverse and world-savvy faculty and a student-centered learning environment and campus community.
The University sits on three adjoining campus sites in Union County, New Jersey covering 180 acres, two miles from Newark Liberty International Airport and thirty minutes from New York City, with additional locations in Ocean County, New Jersey - Kean Ocean and Jefferson Township, New Jersey - Kean Skylands. Kean University also operates a unique, additional location in Wenzhou, China.
- Website
- http://www.kean.edu/
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