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Associate Vice President, Business & Hospitality

Employer
Dartmouth College
Location
Hanover, New Hampshire, United States
Salary
Competitive Salary
Date posted
Jan 22, 2025

Job Details


Position Details

Position Information

Posting date

01/17/2025

Closing date

Open Until Filled

Yes

Position Number

0160300

Position Title

Associate Vice President, Business & Hospitality

Department this Position Reports to

Dining & Auxiliary Operations

Hiring Range Minimum

$209,500

Hiring Range Maximum

$261,800

Union Type

Not a Union Position

SEIU Level

Not an SEIU Position

FLSA Status

Exempt

Employment Category

Regular Full Time

Scheduled Months per Year

12

Scheduled Hours per Week

40

Schedule

Location of Position

Hanover, NH

Remote Work Eligibility?

Onsite only

Is this a term position?

No

If yes, length of term in months.

n/a

Is this a grant funded position?

No

Position Purpose

Provides strategic leadership for Dartmouth’s Auxiliaries, including Dartmouth Dining, the Hanover Inn, Dartmouth Skiway, Dartmouth Printing and Mail Services, and Mail and Delivery Services. Drives alignment between these business units and Dartmouth’s mission by setting long-term goals, optimizing operational performance, and ensuring financial sustainability. Accountable for the delivery of high-quality services that enhance campus life for undergraduate and graduate students, faculty, staff, and the broader community. Sets the vision and direction for the daily operations and develops a strong customer service culture. Partners with central Dartmouth resources to manage the financial, IT, and HR needs for the various units. Manages a workforce of over 550 employees, including union, non-union, managers, supervisors, students, temporary staff, contracted personnel, and employees with different abilities. The total budgeted revenue for all areas of oversight is $60 million and is growing.

Description

Required Qualifications - Education and Yrs Exp

Bachelors plus 6 or more years' experience or combination of education and experience

Required Qualifications - Skills, Knowledge and Abilities
  • Bachelor’s degree in relevant field of study.
  • Minimum 12 years of experience in progressively responsible positions, managing a multi-unit, diversified organization in the dining or hospitality industry.
  • Experience in strategy-development and operations of a variety of dining services.
  • Exceptional communication, interpersonal and leadership skills, with the ability to influence and collaborate across diverse constituencies.
Preferred Qualifications

Department Contact for Recruitment Inquiries

Russell Reynolds Associates

Department Contact Phone Number

dartmouthavp@russellreynolds.com

Department Contact for Cover Letter and Title

Sr Vice President for Operations, Josh Keniston

Department Contact's Phone Number

Equal Opportunity Employer

Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.

Background Check

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job?

Preferred, but not required

Special Instructions to Applicants

Dartmouth College has retained Russell Reynolds Associates to assist in the search for the Associate Vice President, Business & Hospitality . For more information and to apply for this role, please contact Russell Reynolds Associates by email at: dartmouthavp@russellreynolds.com .

Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy


Additional Instructions

Hiring for this position is being managed by Russell Reynolds . A representative from the search firm may reach out to candidates directly.

To apply for the position or to request further information about the position, please contact dartmouthavp@russellreynolds.com .

Quick Link

https://searchjobs.dartmouth.edu/postings/77211

Key Accountabilities

Description

Leadership
  • Develops and implements a forward-thinking, comprehensive operational strategy for assigned units supporting the university’s mission, including health and wellness, sustainability, and Dartmouth for Life (e.g., strong community that continues as alumni).
  • Serves as a key advisor and strategic partner to the Senior Vice President for Operations and other operational leaders in the Campus Services division (e.g., VP of Facilities and Energy and Chief Financial and Administrative Officer for Campus Services).
  • Establishes and communicates a vision for high-quality customer service.
  • Develops and models a culture of mutual respect, safety, teamwork, and care for our community.
  • Anticipates emerging trends in dining and hospitality and develops plans to evaluate and implement as appropriate.
  • Leads the review and creation of applicable policies and procedures to ensure safety, efficiency, and effectiveness.
  • Guides the development of annual budgets and long-term investment in capital projects and technology systems to ensure the success of units.
Percentage Of Time

40

Description

Stakeholder Engagement
  • Meets regularly with key customers, including students and administrative leaders (e.g., Deans, Residential Life, Student Affairs, Athletics), to gather feedback on services provided and gain insight into emerging areas of need.
  • Participates in key campus-wide committees focused on campus life and community.
Percentage Of Time

25

Description

Strategic Staffing and Operations
  • Partners with the divisional HR team to develop recruitment and retention programs; monitors effectiveness and adjusts as needed.
  • Oversight of employee development, performance management, and discipline for assigned units in alignment with Dartmouth College and Campus Services divisional policies.
  • Serves as lead liaison with SEIU, participating in the negotiation of the contract, developing of MOUs as needed, and participating in the grievance process.
  • Develops and monitors appropriate financial and services metrics for each unit.
Percentage Of Time

25

Description

Culture and Employee Belonging
  • Demonstrates a commitment to diversity, inclusion and cultural awareness through actions, interactions, and communications with others.
  • Participates in division-wide CEB initiatives and training, including promotion of the 7 Principles (Empathy, Fairness, Dependability, Inclusivity, Consideration, Vulnerability and Respect).
  • Collaborates, when appropriate, on other CEB -related initiatives within the division and College.
Percentage Of Time

10

-

--

Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.

--

Performs other duties as assigned
Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you learn about this employment opportunity?
    • Current Dartmouth employee (Please specify full name below)
    • Word of mouth
    • Mentioned on social, digital, or print media (e.g. LinkedIn feed, VOX, Valley News, listserv)
    • jobs@dartmouth.edu email outreach (includes Job Alert notifications, marketing emails from Talent Acquisition)
    • Recruiter (Please specify full name or event below)
    • abilityJOBS
    • Chronicle of Higher Education
    • Glassdoor
    • Handshake
    • HigherEdJobs
    • Indeed
    • Inside Higher Ed
    • LinkedIn’s Job Board
    • RecruitMilitary
    • Dartmouth’s Job Board (searchjobs.dartmouth.edu)
    • Other (Please specify below)
  2. If you would like to add more information to your answer, please specify here:

    (Open Ended Question)

Documents Needed to Apply
Required Documents
  1. Resume
  2. Cover Letter
Optional Documents
  1. Writing Portfolio


Company

 Dartmouth College

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Join a welcoming environment that fosters exploration and promotes teamwork. Here, you'll discover inclusive spaces, open opportunities, and a culture that values diverse identities and perspectives.

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