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Customer Service Representative

Employer
Dartmouth College
Location
Hanover, New Hampshire, United States
Salary
Competitive Salary
Date posted
Jan 22, 2025

Job Details


Position Details

Position Information

Posting date

01/21/2025

Closing date

Open Until Filled

Yes

Position Number

1011353

Position Title

Customer Service Representative

Department this Position Reports to

Health Services

Hiring Range Minimum

$23.00

Hiring Range Maximum

$25.00

Union Type

Not a Union Position

SEIU Level

Not an SEIU Position

FLSA Status

Non-Exempt

Employment Category

Regular Full Time

Scheduled Months per Year

12

Scheduled Hours per Week

37.5

Schedule

Location of Position

Hanover, NH 03755
5 Rope Ferry Road

Remote Work Eligibility?

Onsite only

Is this a term position?

No

If yes, length of term in months.

Is this a grant funded position?

No

Position Purpose

To serve as the first contact with the Health Service for students and visitors by responding to questions and inquiries on a broad range of clinical and administrative issues by telephone or in person.

Description

Required Qualifications - Education and Yrs Exp

Associates or equivalent combination of education and experience

Required Qualifications - Skills, Knowledge and Abilities

Associate Degree or equivalent combination of education and experience.
Two years in a medical office or related setting.
Competency with standard computer applications, including
e-mail.
Ability to understand and observe strict confidentiality.
Demonstrated proficiency managing high phone volume.
Strong and empathetic listening skills.
Accuracy and attention to detail.
Demonstrated team player.
Commitment to diversity and to serving the needs of a diverse population.

Preferred Qualifications

Prior experience in a health care setting preferred.
Prior experience with computerized appointment system.

Department Contact for Recruitment Inquiries

Maureen Tansey

Department Contact Phone Number

603-646-9429

Department Contact for Cover Letter and Title

Maureen Tansey, Appointment Office Supervisor

Department Contact's Phone Number

603-646-9429

Equal Opportunity Employer

Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.

Background Check

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job?

Not an essential function

Special Instructions to Applicants

Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy


Additional Instructions

Quick Link

https://searchjobs.dartmouth.edu/postings/77270

Key Accountabilities

Description

Monitors daily electronic scheduling system and schedules appointments via phone, email and walk-ins for a busy outpatient clinic.

Percentage Of Time

50

Description

Acts as a customer service representative and assists in annual pre-arrival project with duties as assigned by MR/R supervisor, including data entry in the EMR, assisting with releases of information following HIPAA confidentiality policies, scans protected health information to the medical records system, receives cash and credit card payments for payable services.

Percentage Of Time

50

-

--

Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.

--

Performs other duties as assigned
Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you learn about this employment opportunity?
    • Current Dartmouth employee (Please specify full name below)
    • Word of mouth
    • Mentioned on social, digital, or print media (e.g. LinkedIn feed, VOX, Valley News, listserv)
    • jobs@dartmouth.edu email outreach (includes Job Alert notifications, marketing emails from Talent Acquisition)
    • Recruiter (Please specify full name or event below)
    • abilityJOBS
    • Chronicle of Higher Education
    • Glassdoor
    • Handshake
    • HigherEdJobs
    • Indeed
    • Inside Higher Ed
    • LinkedIn’s Job Board
    • RecruitMilitary
    • Dartmouth’s Job Board (searchjobs.dartmouth.edu)
    • Other (Please specify below)
  2. If you would like to add more information to your answer, please specify here:

    (Open Ended Question)

Documents Needed to Apply
Required Documents
  1. Cover Letter
  2. Resume
Optional Documents

Company

 Dartmouth College

Employment at Dartmouth

Dartmouth welcomes individuals from diverse backgrounds, with varied experiences, and a range of talents, who are motivated to learn, develop, and achieve success.

Inspired by its unique New England setting, Dartmouth is dedicated to effecting positive change within a community where everyone collaborates to generate knowledge, engage with the global community, and enhance their personal growth and purpose.

Join a welcoming environment that fosters exploration and promotes teamwork. Here, you'll discover inclusive spaces, open opportunities, and a culture that values diverse identities and perspectives.

Dartmouth College

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