Customer Service Representative
- Employer
- Dartmouth College
- Location
- Hanover, New Hampshire, United States
- Salary
- Competitive Salary
- Date posted
- Jan 22, 2025
View more categoriesView less categories
- Position Type
- Administrative, Business & Administrative Affairs, Business & Administrative Support, Other Business & Administrative Affairs, Auxiliary Services
- Employment Type
- Full Time
Job Details
Position Details
Position Information
Posting date
01/21/2025
Closing date
Open Until Filled
Yes
Position Number
1011353
Position Title
Customer Service Representative
Department this Position Reports to
Health Services
Hiring Range Minimum
$23.00
Hiring Range Maximum
$25.00
Union Type
Not a Union Position
SEIU Level
Not an SEIU Position
FLSA Status
Non-Exempt
Employment Category
Regular Full Time
Scheduled Months per Year
12
Scheduled Hours per Week
37.5
Schedule
Location of Position
Hanover, NH 03755
5 Rope Ferry Road
Remote Work Eligibility?
Onsite only
Is this a term position?
No
If yes, length of term in months.
Is this a grant funded position?
No
Position Purpose
To serve as the first contact with the Health Service for students and visitors by responding to questions and inquiries on a broad range of clinical and administrative issues by telephone or in person.
Description
Required Qualifications - Education and Yrs Exp
Associates or equivalent combination of education and experience
Required Qualifications - Skills, Knowledge and Abilities
Associate Degree or equivalent combination of education and experience.
Two years in a medical office or related setting.
Competency with standard computer applications, including
e-mail.
Ability to understand and observe strict confidentiality.
Demonstrated proficiency managing high phone volume.
Strong and empathetic listening skills.
Accuracy and attention to detail.
Demonstrated team player.
Commitment to diversity and to serving the needs of a diverse population.
Preferred Qualifications
Prior experience in a health care setting preferred.
Prior experience with computerized appointment system.
Department Contact for Recruitment Inquiries
Maureen Tansey
Department Contact Phone Number
603-646-9429
Department Contact for Cover Letter and Title
Maureen Tansey, Appointment Office Supervisor
Department Contact's Phone Number
603-646-9429
Equal Opportunity Employer
Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.
Background Check
Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.
Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job?
Not an essential function
Special Instructions to Applicants
Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy
Additional Instructions
Quick Link
https://searchjobs.dartmouth.edu/postings/77270
Key Accountabilities
Description
Monitors daily electronic scheduling system and schedules appointments via phone, email and walk-ins for a busy outpatient clinic.
Percentage Of Time
50
Description
Acts as a customer service representative and assists in annual pre-arrival project with duties as assigned by MR/R supervisor, including data entry in the EMR, assisting with releases of information following HIPAA confidentiality policies, scans protected health information to the medical records system, receives cash and credit card payments for payable services.
Percentage Of Time
50
-
--
Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.
--
Performs other duties as assigned
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * How did you learn about this employment opportunity?
- Current Dartmouth employee (Please specify full name below)
- Word of mouth
- Mentioned on social, digital, or print media (e.g. LinkedIn feed, VOX, Valley News, listserv)
- jobs@dartmouth.edu email outreach (includes Job Alert notifications, marketing emails from Talent Acquisition)
- Recruiter (Please specify full name or event below)
- abilityJOBS
- Chronicle of Higher Education
- Glassdoor
- Handshake
- HigherEdJobs
- Indeed
- Inside Higher Ed
- LinkedIn’s Job Board
- RecruitMilitary
- Dartmouth’s Job Board (searchjobs.dartmouth.edu)
- Other (Please specify below)
- If you would like to add more information to your answer,
please specify here:
(Open Ended Question)
Required Documents
- Cover Letter
- Resume
Company
Employment at Dartmouth
Dartmouth welcomes individuals from diverse backgrounds, with varied experiences, and a range of talents, who are motivated to learn, develop, and achieve success.
Inspired by its unique New England setting, Dartmouth is dedicated to effecting positive change within a community where everyone collaborates to generate knowledge, engage with the global community, and enhance their personal growth and purpose.
Join a welcoming environment that fosters exploration and promotes teamwork. Here, you'll discover inclusive spaces, open opportunities, and a culture that values diverse identities and perspectives.
About Dartmouth
Liberal Arts at the Core
A vibrant, inclusive learning environment where students and faculty respond with research and innovation to the most pressing challenges of our time.
Dartmouth Stands Apart
A fusion of a renowned liberal arts college and a robust research university where students, faculty, and staff partner to take on the world’s greatest challenges.
Our Mission
Dartmouth educates the most promising students and prepares them for a lifetime of learning and of responsible leadership through a faculty dedicated to teaching and the creation of knowledge.
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- Website
- https://home.dartmouth.edu/
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