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Technician I - IT Support Center

Employer
Columbus State Community College
Location
Columbus, Ohio, United States
Salary
Competitive Salary
Date posted
Jan 16, 2025
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Job Details

Compensation Type: Hourly

Compensation: $21.69

Job Summary

The Information Technology (IT) Technician I position provides technical support to staff, faculty, and students within the campus community. Working under direct supervision and following standard procedures and written instructions, this position serves as the first point of contact for troubleshooting hardware/software and Windows and Mac operating systems in a hybrid environment that assists users via telephone, email, and in-person with questions, problems, and requests related to the campus desktop software, hardware, peripherals, network, and application issues. The Technician I troubleshoot and resolve problems with audio/video equipment used in the classroom, if necessary.

ESSENTIAL JOB FUNCTIONS

Technical Support
  • Troubleshoots technical equipment such as workstations and laptops.
  • Handles phone calls and the current ticketing system.
  • Performs general repairs to technical equipment and identifies the need for significant maintenance for referral to the vendor if under warranty.
  • Performs setup for workstations and laptops and provides cable management for these devices.
  • Provides technical support to classrooms virtually, via phone, or in person.
  • Runs tests to isolate the source of issues.
Customer Service
  • Answers and enters incoming calls and emails into the IT ticketing system and logs calls and emails into the Automated Call Distribution (ACD) software.
  • Provides documentation and updates to service requests that the IT Support Center receives in the current ticket system, identifying and prioritizing the requests and escalates to Supervisor as necessary.
  • Provides essential professional support via phone, email, chat, or person and ensures that end users are notified of any changes or delays.
Training & Administrative
  • Gains knowledge of all utilities used within the IT Support area, including Microsoft Configuration Management Console, imaging, and installing software on workstations and laptops, Microsoft Teams, and College account management tools.
  • Develops knowledge of software and hardware unique to the support area.
Culture of Respect
  • Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.
MINIMUM EDUCATION AND EXPERIENCE REQUIRED
  • High School Diploma or equivalency, with technical or vocational training in a closely related field.
  • One (1) year experience working in a remote and on-site technical support.
  • Preferred skills: Associate degree in Information Technology or Computer Science. Knowledge base experience, and experience in providing assistance. *An appropriate combination of education, training, coursework and experience may qualify a candidate.
  • Schedule: Monday to Friday 10 am to 7 pm.
Full Time/Part Time:

Full time

Union (If Applicable):

Scheduled Hours:

40

Additional Information

In order to ensure your application is complete, you must complete the following:
  • Please ensure you have all the necessary documents available when starting the application process. For all faculty positions (Instructor, Annually Contracted Faculty, and Adjunct), you will need to upload an unofficial copy of your transcript when completing your aplication.

  • Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.

If you are a current employee of Columbus State Community College, please l og in to Workday to use the internal application process.

Thank you for your interest in positions at Columbus State Community College. Once you have applied, the most updated information on the status of your application can be found by visiting your Candidate Home. Please view your submitted applications by logging in and reviewing your status.

Company

At Columbus State Community College, we pride ourselves in being Central Ohio’s front door to higher education and a leader in advancing our region’s prosperity. By joining our team, you will contribute to our mission to educate and inspire an entire community of learners. Together we can change lives and help our students achieve their goals.

Our Work Culture

We are teachers, administrators, and staff members committed to a common goal: student success. We believe that fulfilling lives are grounded in self-awareness and continuous learning. We embrace bold ideas, lead by action and example, and recognize that more can be accomplished together than alone. We believe that a community college needs to look like the community. With that in mind, we are a proud reflection of the demographics of Central Ohio, and we leverage the College’s rich diversity to strengthen our community and increase regional prosperity.

About the College

With an annual enrollment of 45,000 students, Columbus State Community College is the largest community college in Ohio and among the largest community colleges in the nation. The College offers more than 300 associate degrees and certificates, making it an entry point to higher education and the workforce.

This is possible in large part thanks to the 2,500 dedicated employees who share their knowledge and experience. In addition to the downtown Columbus campus and the Delaware campus, Columbus State has six Regional Learning Centers as well as Industry Sites and Educational Partner Sites located throughout the region.

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