Full Time Services for Older Refugees Specialist

About Baltimore City Community College

Founded in 1947, Baltimore City Community College (BCCC) is comprehensive, urban institution accredited by the Middle States Commission on Higher Education. The College’s campus is located in West Baltimore and courses are offered throughout the City. With its broad range of degree, certificate, and continuing education programs, affordable tuition, and extensive outreach, BCCC offers educational opportunities to the citizens of Baltimore City and throughout the state of Maryland. BCCC serves over 7,500* students annually, providing credits that transfer to four-year colleges and universities as well as workforce training leading directly to job placement. The College is proud of the fact that over 50 nations are represented within the student body.

* Based on the annual unduplicated credit and non-credit headcount for FY 2023.

Description/Job Summary

This position is responsible for assessing the needs of senior refugees (60+ years) living in the Baltimore area and coordinating referrals to services. This includes, but is not limited to, registering clients for Citizenship classes, referrals to English language classes, and referrals to local and mainstream aging services providers

Responsibilities/Duties

• Provide information to program participants on services in their area and facilitate access to services
• Identify and establish relationships with local mainstream aging service providers
• Conduct activities to familiarize refugees, partners, agencies, and other stakeholders with available services, explain purpose of service, and facilitate access.
• Liaise with BCCC Refugee Program Manager to maintain ties with refugee families and provide support when necessary
• Attend trainings, events, and meetings for programs (occasionally outside of regular hours)
• Document client’s program enrollment and keep records, such as case notes, for program in accordance with requirements
• Establish virtual and/or in-person relationships with clients utilizing telephonic interpretation as needed
• Initiate and maintain client case files, updating with case notes at regular intervals
• Interface with resettlement agency partner contacts to establish and advance client case files

Required Qualifications

Education:

• Required: Bachelor’s degree in social work.

Experience:

• 1-3 years of professional work experience.
• Familiarity with Maryland and Baltimore social service providers.
• Experience working with clients with limited English proficiency.
• Experience working with case management; experience working with seniors preferred.
• Strong organizational skills with attention to detail required.
• Excellent oral and written communication skills.
• Experience working in a multi-cultural environment a plus.