Desktop Support Professional

Job Summary

The Desktop Support Manager will work with the Institute of Behavioral Science (IBS) to provide in-person desktop and building coordination support. This position supports over 150 faculty, researchers, students and staff at IBS on the Boulder campus. The team is responsible for all aspects of desktop hardware and software, including installing, troubleshooting and maintaining devices such as desktops, laptops, smartphones, and AV systems. The successful candidate will have a working knowledge of Windows, Mac OS, IOS, Android, Networking and Active Directory and the ability to provide excellent customer service.

The University of Colorado Boulder is committed to building a culturally diverse community of faculty, staff, and students dedicated to contributing to an inclusive campus environment. We are an Equal Opportunity employer, including veterans and individuals with disabilities.

Who We Are

The Institute of Behavioral Science is a research institute at the University of Colorado Boulder. Since its establishment in 1957, IBS has provided a setting for interdisciplinary, collaborative research on problems of societal concern. By engaging faculty from all the social and behavioral sciences at the University of Colorado Boulder, IBS encourages work that goes beyond disciplinary boundaries, that illuminates the complexity of social behavior and social life, and that has important implications for social policy; IBS researchers are expected to conduct research that fulfills that mission. The institute is organized into five research programs, each defined by an interdisciplinary area of research and directed by a senior research scientist. We are strongly committed to ensuring diversity, equity, and inclusion for all members of our community and the subjects of our research.

What Your Key Responsibilities Will Be

Computer Support, Setup, and Troubleshooting:

• Sets up new laptops and desktops using CU’s Secure Computing framework.
• Supports desktops, laptops, printers, and auxiliary equipment for students, faculty, and staff in the IBS building.
• Supports installation of common software (Office, Zoom, VPN) and specialized statistical software.
• Provides technical support for projection, audio, and hybrid technology for conferences and workshops.
• Serves as a liaison between OIT and users for campus computer resources such as e-mail, identikey, and self-service software purchases.
• Assists with access requests, onboarding, and other technical support tickets received for the CRS team.

Proactive and Ongoing Computer Management and Maintenance:

• Ensures that work done and in progress is entered in the ticketing system.
• Maintains inventory of desktop and laptop computers.
• Regularly checks and maintains conference room AV systems for 7 IBS conference rooms.
• Disposes of old computers and electronic equipment using CU’s property disposal services.
• Checks in regularly with IBS faculty, staff, and students to see if their technology is working well.

Building Maintenance and Coordination:

• Assigns in-building tasks to IBS student assistants.
• In concert with the IBS Director’s office, proactively manages the conference room calendar to anticipate technical support and other needs.
• Manages IBS building electronic and non-electronic door access.

What You Should Know

• This position offers a hybrid work modality with 3-4 days per week in the office on campus and up to 2 days per week of remote work. Occasional evening or weekend work is required (<1%).

What We Can Offer

The hiring range for this position is $55,000 - $63,000.

Benefits

The University of Colorado offers excellent benefits , including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder .

Be Statements

Be driven. Be empowered. Be Boulder.

What We Require

• Bachelor’s degree and at least one year of providing computer support in-person and/or remotely including education or experience with various PC platforms/brands.
• A combination of education and/or additional relevant experience may substitute.

What You Will Need

• Excellent support skills for Windows/PC and Mac computers and software.
• Ability to work with IBS affiliates independently.
• Ability to optimally solve problems for affiliates under tight timelines.
• Ability to provide remote support methods, such as remote screen sharing, phone support, and text messaging.
• Outstanding written and verbal communication skills.

What We Would Like You to Have

• Bachelor’s degree in Information Technology or similar studies.
• Experience with Microsoft Outlook shared calendars.
• Familiarity with the complete Microsoft Office Suite.
• Three years of experience providing computer support in-person and/or remotely, including:

• Experience with Active Directory, Microsoft Intune or MECM, or Jamf
• Experience with an IT ticketing system
• Experience with an IT inventory system
• Experience with physical security systems such as door locks

Special Instructions

To apply, please submit the following materials:

1. A current resume.
2. A cover letter that specifically addresses how your background and experience align with the requirements, qualifications and responsibilities of the position.

You will not be asked to upload references at this time.

Please apply by 1/21/25 for consideration.

Note: Application materials will not be accepted via email. For consideration, applications must be submitted through CU Boulder Jobs .

In compliance with the Colorado Job Application Fairness Act, in any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Posting Contact Information

Posting Contact Name: Boulder Campus Human Resources

Posting Contact Email: Recruiting@colorado.edu