Patient Services Specialist-Surgery Call Center

Extended Job Title

Patient Services Specialist-Surgery Call Center

Org Level 1

Texas Tech Univ Health Sciences Ctr

Org Level 7

513301 - Surgery Dept Lbk Genl

Position Description

This position is responsible for assuring smooth operation of the clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash handling responsibilities.

Requisition ID

39818BR

Travel Required

None

Pay Grade Maximum

Salary commensurate with related education, experience and/or skills.

Major/Essential Functions

• Answers phones, schedule appointments, consults, pull consults, schedule hospital D/C, messages to nursing staff.
• Helps notify patients of appointments for new patients.
• Phone calls abandonment rate goal under 5%, average handle time, calls return to queue.
• PROFESSIONAL DEVELOPMENT: Serves as a Mentor and promotes, assess, and evaluates the education needs and requirements specific to job disciplines of your staff and self within your departmental assignment.
• Attends Power hour.

Grant Funded?

No

Pay Grade Minimum

Salary commensurate with related education, experience and/or skills.

Pay Basis

Hourly

Work Location

Lubbock

Campus

HSC - Lubbock

Department

Surgery Dept Lbk Genl

Required Attachments

Resume / CV

Job Type

Full Time

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website.

Job Group

Information and Records Clerks

Occasional Duties

Performs other related duties as required.

Shift

Day

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.

Required Qualifications

A High School diploma or GED. 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement.

Does this position work in a research laboratory?

No

Navy Enlisted Classification Code

YN, HM

Air Force Specialty Code

3A1X1, 4A0X1

Marine Military Occupational Specialty Code

0111

Jeanne Clery Act

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website .