Technology Support Specialist I - University Technology Solutions (UTS)

Technology Support Specialist I - University Technology Solutions (UTS)

Location: San Antonio, TX
Regular/Temporary: Regular
Job ID: 12981
Full/Part Time: Full Time

Org Marketing Statement

The University of Texas at San Antonio is a Tier One research university and a Hispanic Serving Institution specializing in cybersecurity, health, fundamental futures, and social-economic transformation. With more than 35,000 students, it is the largest university in the San Antonio region. UTSA advances knowledge through research and discovery, teaching and learning, community engagement and public service, and with an intentional focus on career readiness the university produces more graduates for the workforce than any other institution in the region. It is a catalyst for socioeconomic development and the commercialization of intellectual property — for Texas, the nation and the world. UTSA has been recognized as a Top Employer in Texas by Forbes Magazine. Learn more online, on UTSA Today or on X (formerly Twitter), Instagram, Facebook, YouTube or LinkedIn.

In 2024, the UT System Board of Regents authorized UT System to begin integrating UTSA and UT Health San Antonio into one unified institution, establishing a world-class university that integrates academic, research, and clinical excellence to build a profoundly impactful university of the future. Driven by a vision for growth and impact, this merger will expand capacity to offer robust undergraduate and graduate programs, attract top-tier faculty and staff, develop innovative initiatives, and elevate transdisciplinary research to address the evolving needs of the region.

Posting End Date: Applications will be accepted through 11:59 PM CDT on 1/15/2025. At the discretion of the hiring department, this position posting may close once a sufficient number of qualified applications have been received.

Salary Range: $43,000/Annualized, commensurate with education, experience and qualifications.

Hours: 40 hours per week, non-exempt.

Required Application Materials:

• Resume is required.
• Cover letter is preferred.

Essential Functions

Job Summary

Function: To provide dedicated customer-centric delivery of IT services, timely break-fix, and service request fulfillment, and skillfully represent UTS in all customer service interactions.

Scope: Serve as a tier I support role within the UTS Desktop Support Services team, providing hardware/software support and technical skills required for the troubleshooting, operations, and optimization of digital computing and communications equipment. Provides in-person support, on-site support, walkup support, and remote assistance as necessary to meet dynamic support requirements.

Core Responsibilities

1. Provides technical support and knowledge in the operation, troubleshooting, and general function of faculty, staff and student computing technologies. Examples include computer desktops, laptops, mobile devices and associated peripherals, printers, web conference equipment and similar.
2. Functions as a tier-one member of the Client Experience Services team. Provides technical customer support, both in person and via remote channels such as phone, e-mail, chat and web conference technologies.
3. Responsible for workstation imaging, data backup, and operating system recovery.
4. Provides training and support of software packages to staff, faculty, and management.
5. Provides escalation support, guidance, and training to the Client Experience Services part-time student workers.
6. Creates, reviews and updates knowledge articles, internal workflow documentation, and end user instruction to aid in the best use of these technologies.
7. Administers network and active directory accounts and permissions.
8. Administers specific UTS supported applications.
9. Performs other duties as assigned.

Required Qualifications

• High School graduation or GED.
• One (1) year of experience relating to network communication/computer system hardware and software.
• Demonstrated independent decision-making and problem-solving ability.
• Excellent verbal and written communication skills with the ablity to explain technical concepts to users.

Preferred Qualifications

• Associate's degree in computing technology-related field.
• Certification from one of the following: Microsoft/Apple/CompTIA/ITIL.

Additional Information

• UTSA is a tobacco free campus.
• This is a security sensitive position. Employment is contingent upon a successful background check.
• Applicants selected must be able to show proof of eligibility to work in the United States by time of hire.

Working Conditions

Working Environment:

• Office environment.
• Ability to travel to and from meetings, training sessions, or other business-related events.
• Occasional after-hours and weekend work or overtime may be required.
• 40-hour workweek to be scheduled between the hours of 7am and 7pm M-F based on need.

Physical Demands:

• Sedentary work; sitting most of the time. Jobs are sedentary if walking and standing are required, only occasionally.
• Ability to crawl under desks/furniture for inspection of cables and troubleshooting purposes.
• Exerts up to 10 lbs. of force occasionally.

This position will be primarily located on campus. Travel and parking expenses are the employee's responsibility.

Equal Employment Opportunity

As an equal employment opportunity and affirmative action employer, it is the policy of The University of Texas at San Antonio to promote and ensure equal employment opportunity for all individuals regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetic information, and veteran status. The University is committed to the Affirmative Action Program in compliance with all government requirements to ensure nondiscrimination. Women, minorities, people with disabilities and veterans are encouraged to apply. UTSA campuses are accessible to persons with disabilities.


To view the full job posting and apply for this position, go to https://zahr-prd-candidate-ada.utshare.utsystem.edu/psp/ZAHRPRDADA/EMPLOYEE/UTZ_CG/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=21&JobOpeningId=12981&PostingSeq=1


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