Managing Director, Business Operations

Managing Director, Business Operations & Administration

University Job Title:Managing Director, Business Operations & Administration
Bargaining Unit: None - Not included in the union (Yale Union Group)
Time Type: Full time
Duration Type: Regular
Compensation Grade: Administration & Operations
Wage Ranges: Click here to see our Wage Ranges
Work Location: Central Campus
Worksite Address: 165 Elm Street New Haven, CT 06511
Work Week: Standard (M-F equal number of hours per day)
Searchable Job Family: Administration, Business Operations, Financial
Total # of Hours to be Works: 37.5

Position Focus:
The Managing Director, Business Operations & Administration will serve as a strategic partner to the Dean and a key member of the operational and strategic leadership team. This role encompasses the oversight and management of the School's administrative units, including communications, finance, operations, technology, and human resources. The position requires handling complex and sensitive situations with discretion and judgment, representing the Dean in various meetings, and managing service providers and strategic projects.

Key Responsibilities: Leadership and Oversight: Provide leadership to the School's administrative units, ensuring effective management of communications, finance, operations, technology, and human resources. Oversee day-to-day non-academic activities, ensuring alignment with the School's mission.

Strategic Planning and Implementation: Collaborate with the Dean in the planning and implementation of major projects. Develop and implement strategies to optimize the School's resources and improve operational efficiency through restructuring, outsourcing, and consolidating activities.

Interdisciplinary Initiatives: Develop infrastructure to support interdisciplinary initiatives beyond unit and School boundaries, enhancing the School's mission and goals.

Long-Range Strategy Development: Work with the Dean and leadership team to create long-range business and operational strategies. Negotiate with central university administration on relevant matters and collaborate on policy development and implementation.

Technology and Human Resources: Direct the implementation of new technologies as approved by the Dean. Develop and execute human resource strategies supporting recruitment, succession planning, talent management, organizational performance, training, development, and compensation.

Team Building: Build and develop a high-performance team aligned with the University's mission and goals. Ensure administrative services are efficient, policy-compliant, and in accordance with state and federal regulations.

Communication and Coordination: Facilitate communication between business units, senior leadership, and central administrative services. Partner with the Director of Finance to identify and address internal control issues, implementing corrective actions as needed.

Special Projects: Perform special projects as requested by the Dean, ensuring their successful completion and alignment with the School's strategic objectives.

The ideal candidate will possess highly developed tact, discretion, and judgment, enabling effective handling of sensitive issues and fostering a collaborative environment. This role requires a strategic thinker capable of driving efficiency and innovation within the School's administrative framework.

Essential Duties:
1. Strategic Partner: Achievement of the organization's mission and goals by working in close partnership with the organization leader, faculty, staff, students and service providers to develop and implement the organization's strategy. Understands and monitors external and internal factors influencing the organization's mission and goals. Plans for financial and non-financial resources required for the organization to achieve its goals. Supports organization and program leaders in conceptualizing, prioritizing, and planning new programs or program changes. Supports, and when necessary drives, the organization's process for strategic planning with key faculty and staff. 2. University Citizen: Connects the organization and the University through communication, alignment of priorities, implementation of initiatives, and active engagement in organization or University administrative priorities. Effectively represents organization needs, challenges, and opportunities at the University level. Proactively shares knowledge and best practices with others. 3. Financial Analyst and Advisor: Provides comprehensive financial information, analysis and advice to optimize use of the organization's financial resources. Creates and updates long range financial plan(s), reflecting all critical issues. Identifies available financial resources (current and future), and advises and deploys efficiently to best support organization objectives. Prepares all-funds budgets, analyzes financial activities and performance against budget, makes adjustments and take action as needed. 4. Risk Management Administrator: Implements and maintains strong internal controls to provide reasonable assurance of effective and appropriate resource use, accurate financial information, adherence to contractual obligations and agreements, policies, procedures, and external regulatory requirements. Identifies, communicates, addresses and escalates risks in a timely and appropriate manner to protect the assets, resources, information and reputation of the organization and the University. Ensures all faculty and staff understand the regulations and Yale requirements as they pertain to their scope of activity. 5. Talent Manager and Developer: Ensures the organization employs effective practices for retaining, attracting and developing talent in line with University guidelines and contractual agreements. Ensures that all organization staff participate in the University's performance management and career development processes. Ensures the needs of the organization's current and future talent are assessed periodically and that issues are addressed, facilitating the movement of talent where appropriate and developing Business Operations staff. Cultivates a diversity of backgrounds and perspectives in the organization. Assures that the organization follows appropriate School and University policies and procedures related to Human Resources. 6. Administrative Services Leader: Ensures efficient and effective completion of all administrative and financial services provided to the organization. Ensures high quality delivery of administrative services by providers outside the organization, including human resources, information technology, procurement, student services, post-doctoral affairs and faculty affairs. Establishes, monitors, and meets or exceeds targets for operational excellence. Identifies and implements opportunities to achieve continuous improvement of processes. Responsible for building and managing a team of high-performance administrative and financial professionals. 7. May perform other duties as assigned.

Required Education and Experience:
Minimum of a bachelor's degree and seven years progressively responsible experience; or equivalent combination of education and experience. Demonstrated fiscal responsibility and comprehensive knowledge of accounting, financial reporting and analysis. Demonstrated experience with complex strategic planning and resource allocation. Demonstrated experience in managing relationships and influencing outcomes Demonstrated creativity and effectiveness in a complex organization. Demonstrated success in developing people and organizations.

Required Skill/Ability 1:

Demonstrated ability to lead and manage diverse administrative units, ensuring alignment with organizational goals. Proven track record of inspiring and guiding teams, fostering a collaborative and high-performance culture.

Required Skill/Ability 2:

Expertise in developing and implementing long-term business and operational strategies. Strong ability to optimize resources, manage projects, and anticipate future needs and challenges.

Required Skill/Ability 3:

Excellent communication and interpersonal skills for effectively representing the organization and negotiating with stakeholders. Proficiency in conveying ideas clearly and effectively to diverse audiences and facilitating collaboration between departments.

Required Skill/Ability 4:

Proficiency in financial management, including budgeting, financial planning, and resource allocation. Ability to ensure financial stability and efficiency through informed decision-making based on thorough financial analysis and understanding.

Required Skill/Ability 5:

Exceptional problem-solving skills to handle complex and sensitive issues with sound judgment.
Proven decision-making abilities to resolve conflicts, implement corrective actions, and drive continuous improvement in administrative processes.


Preferred Education, Experience and Skills:
A degree in music or equivalent work experience within a music school or related industry is preferred.

Drug Screen: No
Health Screening: No

Background Check Requirements:
All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

COVID-19 Vaccine Requirement:


Posting Disclaimer:
The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.

To apply, visit https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=25053&siteid=5248&PageType=JobDetails&jobid=1594092



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