Patient Service Representative

Hiring Department

The MU Student Health Center (SHC) is a unit within the University of Missouri-Columbia’s Student Health & Well-Being department under Student Affairs. The Student Health & Well-Being area consist of a network of care that includes the Counseling Center, Student Health Center, Wellness Resource Center and Community Providers.

The SHC offers medical care with behavioral health consultation and psychiatry services. As part of Student Health and Well-Being, SHC providers coordinate treatment with counselors at the Counseling Center.

We strive to provide:

• High quality, affordable, accessible, integrated health services
• A safe environment respecting students of race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status and any other status protected by applicable state or federal law
• Confidential services

Job Description

Essential Functions

The representative is responsible for greeting patients and visitors, working registration desk, arriving patients, updating demographics, loading insurance, accepting copayments, keying data entry and scheduling appointments. Assist patients checking out after their visit with a provider. Schedule follow up with SHC if needed or referral to an outside provider. Notifies provider when patient has no-showed their appointment and changes the status in scheduling system. Contacts patients whose appointment need to be rescheduled due to change in provider schedule. Collects payment for students needing rabies titers and 2^nd STI screen. Manages the after-hours nursing reports. Answers main phone line and helps cover other PSR positions.

• This position will cross train to help in other areas of our center and may help with off-site event. Must have excellent customer service skills.
• Collaborate with patients, families and/or staff in handling and resolving problems that may occur during the course of visit.
• Communicate any expected delays to patient and ancillary service departments.
• Greet, escort, and answer phone system, handle and/or direct calls to appropriate area, and place calls as requested by supervisor. Use excellent guest relations skills in all interactions with patients, visitors and staff.
• Maintain the general appearance of the waiting room, reception area, and offices; straighten magazines, chairs and other light furniture.
• Validate patient demographics, insurance, pre-certification, prior authorization, referrals; accurately manage copay collections; Patient check-in, check-out, batching, scheduling, bumping, cancelling, and no-showing appointments; effectively utilize computer applications.
• Depending upon the location and assigned area of responsibility, additional duties may be assigned
• This position may require evening and weekend hours supporting activities and programs within the department. Occasionally division and campus projects may require additional hours outside of your normal schedule.

Shift

Monday - Friday, 8:00 AM - 5:00 PM

This position may require evening and weekend hours supporting activities and programs within the department. Occasionally division and campus projects may require additional hours outside of your normal schedule.

Minimum Qualifications

High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.

Six (6) months of experience with frontline customer service and guest relations duties and skills.

Preferred Qualifications

Prior experience in a health care setting, hospital admissions, registration, medical office, and use of medical terminology strongly preferred.

Anticipated Hiring Range

Salary Range: $14.00 - $21.18 an hour

Grade: PAT 3

University Title: Patient Service Representative

Current Employees can view their existing title by accessing the Talent Profile in myHR ( https://myHR.umsystem.edu )

Benefit Eligibility

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits .

Values Commitment

We value the uniqueness of every individual and strive to ensure each person’s success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement. This commitment makes our university a better place to work, learn and innovate.

In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research, and engagement.

Equal Employment Opportunity

The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visit https://www.umsystem.edu/ums/hr/eeo or call the Director of Employee and Labor Relations at 573-882-2146.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.

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